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BSOD with Vista I can't figure out


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#1 tele1214

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Posted 28 August 2011 - 05:21 PM

OK, so a few days ago I started my computer and System Program was open with a prompt to name the computer, and within ten seconds the blue screen popped up saying "Windows has been shut down to protect your computer..." etc. I had recently installed AVG antivirus which came with a bunch of components, so I went into safe mode to try and remove them or at least do a system restore. I managed to uninstall most of them, with the exception of some video component because for whatever reason when I tried to uninstall certain programs a window would pop up saying "Windows Installer is not working properly, please install the latest version", or something to that effect.

When I went to install a new installer, the same thing popped up. System Restore wouldn't work because it claimed I was offline (which I wasn't, I'm typing this now is Safe Mode) and required the command prompt, which I entered and was told I hadn't set any restore points, and when I tried to set them it simply wouldn't send me to the link they recommended. This is getting frustrating and I'm not sure how to go about fixing anything when I can't seem to successfully uninstall anything or system restore. Any ideas?

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#2 Broni

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Posted 28 August 2011 - 06:05 PM

Welcome aboard Posted Image

I had recently installed AVG antivirus which came with a bunch of components

What do you mean by "components"?

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#3 tele1214

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Posted 28 August 2011 - 06:40 PM

Thanks for the welcoming.

But I just use components as a general term for what appeared to be other programs installed with it, like the video player, etc. which said "AVG" under the publisher.

#4 Broni

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Posted 28 August 2011 - 06:51 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#5 tele1214

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Posted 28 August 2011 - 07:08 PM

Well I got the program and tried to run it but it didn't appear to be running because nothing showed up. Although when I tried to hit Select All, something called BlueScreenView.cfg appeared with a bunch of characters, could this be it?


[General]
ShowGridLines=0
SaveFilterIndex=0
ShowInfoTip=1
ShowTimeInGMT=0
VerSplitLoc=16383
LowerPaneMode=1
MarkDriversInStack=1
AddExportHeaderLine=0
ComputersFile=
LoadFrom=1
DumpChkCommand=""%programfiles%\Debugging Tools for Windows\DumpChk.exe" "%1""
MarkOddEvenRows=0
WinPos=2C 00 00 00 00 00 00 00 01 00 00 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 00 00 00 00 00 00 00 00 80 02 00 00 E0 01 00 00
Columns=B4 00 00 00 78 00 01 00 96 00 02 00 6E 00 03 00 6E 00 04 00 6E 00 05 00 6E 00 06 00 6E 00 07 00 96 00 08 00 78 00 09 00 8C 00 0A 00 82 00 0B 00 78 00 0C 00 78 00 0D 00 50 00 0E 00 78 00 0F 00 78 00 10 00 78 00 11 00 78 00 12 00 50 00 13 00 50 00 14 00 5A 00 15 00 5A 00 16 00 5A 00 17 00 5A 00 18 00
Sort=4097
ModulesColumns=B4 00 00 00 78 00 01 00 78 00 02 00 78 00 03 00 78 00 04 00 78 00 05 00 78 00 06 00 78 00 07 00 78 00 08 00 78 00 09 00 78 00 0A 00 78 00 0B 00
ModulesSort=1

#6 Broni

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Posted 28 August 2011 - 07:47 PM

Nah. Maybe bad download. Redownload it.

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#7 tele1214

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Posted 28 August 2011 - 08:51 PM

Hmm... I downloaded it a few times and every time it opens but won't run and says "0 crashes" at the bottom, nothing like the picture on the download site.

#8 Broni

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Posted 28 August 2011 - 09:26 PM

OK, make sure your settings are correct...

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k) (128K in Windows 7).

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#9 tele1214

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Posted 28 August 2011 - 11:50 PM

Just tried that too, and still nothing. Tried to re-download the program a few times too.

#10 Broni

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Posted 28 August 2011 - 11:53 PM

OK, were those settings correct or you had to change something?

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#11 tele1214

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Posted 29 August 2011 - 12:00 AM

I changed the small memory dump part, the box was already checked on the system log.

#12 Broni

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Posted 29 August 2011 - 12:03 AM

Then you'll have to wait for a few BSODs to happen and the log will eventually populate.

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#13 tele1214

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Posted 29 August 2011 - 12:07 AM

OK, so just restart a few times and allow it to pop up? For some reason my settings and anything I change in Safe Mode doesn't seem to save once my computer shuts down.

Edited by tele1214, 29 August 2011 - 12:54 AM.


#14 Broni

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Posted 29 August 2011 - 10:00 AM

Yes you have to wait for 3-4 BSOD to happen.

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#15 tele1214

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Posted 29 August 2011 - 11:04 AM

Yeah I got like 4 of them, but still nothing and the memory dump thing seems to keep automatically going back to Kernel memory dump no matter how many times I go in and change it, it goes back as soon as I restart the computer.




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