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Internet Browers keep crashing, Chrome, Firefox, and IE


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#1 Da Diezel

Da Diezel

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  • 5 posts
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  • Local time:07:29 AM

Posted 28 August 2011 - 04:08 PM

I have ran multiple virus scans using Malwarebytes, Ad-Aware, and Spybot with all clean results. I have uninstalled and reinstalled Flash, Shockwave, and Java. I have cleared all browsing data via CCleaner. I'm at a total lost. Here is my DDS report.

Can someone pllleeeassseee help me! Thank You!


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 12/26/2009 2:28:21 AM
System Uptime: 8/28/2011 11:43:06 AM (3 hours ago)
.
Motherboard: Acer | | LT20
Processor: Intel® Atom™ CPU N270 @ 1.60GHz | CPU | 1595/533mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 139 GiB total, 113.317 GiB free.
D: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E969-E325-11CE-BFC1-08002BE10318}
Description: Standard floppy disk controller
Device ID: ROOT\*PNP0700\1_0_13_0_0_0
Manufacturer: (Standard floppy disk controllers)
Name: Standard floppy disk controller
PNP Device ID: ROOT\*PNP0700\1_0_13_0_0_0
Service: fdc
.
==== System Restore Points ===================
.
RP3: 8/25/2011 6:17:14 PM - System Checkpoint
RP4: 8/27/2011 5:40:27 AM - System Checkpoint
RP5: 8/27/2011 9:36:51 AM - Installed Ad-Aware
RP6: 8/27/2011 9:37:07 AM - Installed Ad-Aware
RP7: 8/27/2011 9:40:12 AM - Removed Visual Mind 11.
RP8: 8/27/2011 1:49:06 PM - Removed BioExplorer
RP9: 8/27/2011 1:50:09 PM - Removed Kaspersky Security Scan
RP10: 8/28/2011 10:47:50 AM - Removed Java™ 6 Update 23
RP11: 8/28/2011 12:12:54 PM - Installed Realtek High Definition Audio Driver
RP12: 8/28/2011 12:13:56 PM - Installed WIDCOMM Bluetooth Software
RP13: 8/28/2011 12:14:55 PM - Configured USB2.0 Card Reader Software
RP14: 8/28/2011 12:17:03 PM - Installed Atheros Driver Installation Program
.
==== Installed Programs ======================
.
2007 Microsoft Office Suite Service Pack 1 (SP1)
Acrobat.com
Ad-Aware
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9
Adobe Shockwave Player 11.6
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver
Atheros Driver Installation Program
Bonjour
BrotherSoft Extreme Toolbar
Canon Easy-WebPrint EX
Canon MP190 series MP Drivers
CCleaner
Choice Guard
Compatibility Pack for the 2007 Office system
Conduit Engine
CourseSmart Bookshelf
Gateway Games
Gateway Recovery Management
Gateway ScreenSaver
Google Chrome
Google Desktop
Google Toolbar for Internet Explorer
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB932716-v2)
Hotfix for Windows XP (KB949764)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes
Junk Mail filter update
Malwarebytes' Anti-Malware version 1.51.1.1800
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Money Essentials
Microsoft Money Shared Libraries
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007 Trial
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Ultimate 2007
Microsoft Office Word MUI (English) 2007
Microsoft Software Update for Web Folders (English) 12
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Mobile Broadband Generic Drivers
Mozilla Firefox 4.0.1 (x86 en-US)
MSN
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OpenOffice.org 3.2
PAC-MAN (remove only)
Qualcomm Gobi Driver Package
Qualcomm Gobi Images
QuickTime
Realtek High Definition Audio Driver
Rhapsody
Riverpoint Writer
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Windows Internet Explorer 7 (KB2183461)
Security Update for Windows Internet Explorer 7 (KB2360131)
Security Update for Windows Internet Explorer 7 (KB2416400)
Security Update for Windows Internet Explorer 7 (KB2482017)
Security Update for Windows Internet Explorer 7 (KB2497640)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 7 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Segoe UI
Soap Opera Dash (remove only)
Synaptics Pointing Device Driver
There and Back
Universalis Liturgy of the Hours
Unlocker 1.9.1
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office Word 2007 (KB974631)
Update for Office 2007 (KB946691)
Update for Windows Internet Explorer 7 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB898461)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update Installer for WildTangent Games App
USB2.0 Card Reader Software
Verizon Wireless MiFi-2200 Firmware Updates
VZAccess Manager
WebCam
WebFldrs XP
WIDCOMM Bluetooth Software
WildTangent Games App (Gateway Games)
Windows Internet Explorer 7
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Player 11
WinZip 15.0
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
8/28/2011 12:54:35 PM, information: Windows File Protection [64017] - Windows File Protection file scan completed successfully.
8/28/2011 11:11:16 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
8/28/2011 11:11:15 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
8/28/2011 11:03:39 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips
8/28/2011 10:31:14 AM, error: PlugPlayManager [11] - The device Root\LEGACY_UNLOCKERDRIVER5\0000 disappeared from the system without first being prepared for removal.
8/27/2011 5:33:00 AM, error: MRxSmb [8003] - The master browser has received a server announcement from the computer DELL-EB21861321 that believes that it is the master browser for the domain on transport NetBT_Tcpip_{4CCE0DB8-F07. The master browser is stopping or an election is being forced.
8/27/2011 4:54:15 AM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
8/27/2011 2:01:19 AM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found.
8/27/2011 2:01:11 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
8/27/2011 10:09:38 PM, error: Service Control Manager [7023] - The IPv6 Helper Service service terminated with the following error: The specified module could not be found.
8/27/2011 1:57:51 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
8/27/2011 1:41:26 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AvgLdx86 AvgMfx86 Fips
8/27/2011 1:40:25 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
8/27/2011 1:40:22 AM, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
8/27/2011 1:35:36 AM, error: Service Control Manager [7023] - The Windows Logging Provider service terminated with the following error: The specified module could not be found.
8/27/2011 1:35:36 AM, error: Service Control Manager [7000] - The Norton Safe Web Lite service failed to start due to the following error: The system cannot find the path specified.
8/25/2011 8:34:48 PM, error: System Error [1003] - Error code 1000008e, parameter1 c0000005, parameter2 f77160b8, parameter3 9dab1570, parameter4 00000000.
8/25/2011 8:14:32 PM, error: MRxSmb [8003] - The master browser has received a server announcement from the computer DELL-EB21861321 that believes that it is the master browser for the domain on transport NetBT_Tcpip_{4EA25F93-329. The master browser is stopping or an election is being forced.
8/25/2011 7:46:04 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: abp480n5 adpu160m agp440 agpCPQ Aha154x aic78u2 aic78xx AliIde alim1541 amdagp amsint asc asc3350p asc3550 atapi cbidf cd20xrnt CmdIde Cpqarray dac2w2k dac960nt dpti2o hpn i2omp ini910u IntelIde mraid35x PCIIde perc2 perc2hib ql1080 Ql10wnt ql12160 ql1240 ql1280 sisagp Sparrow symc810 symc8xx sym_hi sym_u3 TosIde ultra viaagp ViaIde
.
==== End Of File ===========================

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#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,225 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:29 AM

Posted 02 September 2011 - 01:33 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

Please run the DDS tool again.


[*]When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
[*]Save both reports to your desktop.

Post the DDS.txt log if you can.
===


Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Please let me know what problem persists.




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