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Super Slow


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9 replies to this topic

#1 gracey2007

gracey2007

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Posted 28 August 2011 - 03:04 PM

Hi all,

My computer has been running pretty slow lately. I'm not sure if it's because it's 4 years old or something else. Every time I open Chrome, it takes at least a minute to load the Homepage (which is Google.com). The same happens when I'm just opening my files/folders. And yet, once in a while it's pretty fast. Not sure what's going on. What should I post on here to give more insight to the potential problem?

Thanks,
Grace

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#2 Broni

Broni

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Posted 28 August 2011 - 06:11 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 gracey2007

gracey2007
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Posted 29 August 2011 - 11:43 PM

Security Check Checkup


Results of screen317's Security Check version 0.99.7
Windows 7 Service Pack 1 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player 10.0.45.2
Adobe Reader 9.4.5
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Comodo Firewall cmdagent.exe
Comodo Firewall cfp.exe
``````````End of Log````````````


Mini Toolbox Results

MiniToolBox by Farbar
Ran by gracielin89 (administrator) on 28-08-2011 at 16:41:06
Windows 7 Professional Service Pack 1 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Gracieface
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ChangGroup

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ChangGroup
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-1B-77-9D-45-3D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::30c8:541a:f223:6c96%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.43(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 24, 2011 11:30:09 AM
Lease Expires . . . . . . . . . . : Monday, August 29, 2011 9:25:47 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 218110839
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-1A-8A-F4-00-16-D3-A8-D1-7C
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : client.pavlovmedia.net
Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-16-D3-A8-D1-7C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.client.pavlovmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:878:27c9:3f57:fdd4(Preferred)
Link-local IPv6 Address . . . . . : fe80::878:27c9:3f57:fdd4%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.ChangGroup:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ChangGroup
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 74.125.73.104
74.125.73.105
74.125.73.106
74.125.73.147
74.125.73.99
74.125.73.103


Pinging google.com [74.125.73.104] with 32 bytes of data:
Reply from 74.125.73.104: bytes=32 time=78ms TTL=51
Reply from 74.125.73.104: bytes=32 time=199ms TTL=51

Ping statistics for 74.125.73.104:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 199ms, Average = 138ms
Server: UnKnown
Address: 192.168.2.1

Name: yahoo.com.ChangGroup
Address: 72.215.225.9


Pinging yahoo.com [69.147.125.65] with 32 bytes of data:
Reply from 69.147.125.65: bytes=32 time=285ms TTL=54
Reply from 69.147.125.65: bytes=32 time=254ms TTL=54

Ping statistics for 69.147.125.65:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 254ms, Maximum = 285ms, Average = 269ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 1b 77 9d 45 3d ......Intel® PRO/Wireless 3945ABG Network Connection
10...00 16 d3 a8 d1 7c ......Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.43 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.43 281
192.168.2.43 255.255.255.255 On-link 192.168.2.43 281
192.168.2.255 255.255.255.255 On-link 192.168.2.43 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.43 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.43 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16 58 ::/0 On-link
1 306 ::1/128 On-link
16 58 2001::/32 On-link
16 306 2001:0:4137:9e76:878:27c9:3f57:fdd4/128
On-link
11 281 fe80::/64 On-link
16 306 fe80::/64 On-link
16 306 fe80::878:27c9:3f57:fdd4/128
On-link
11 281 fe80::30c8:541a:f223:6c96/128
On-link
1 306 ff00::/8 On-link
16 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/28/2011 03:07:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/28/2011 05:56:57 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (08/28/2011 05:56:56 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (08/27/2011 06:36:48 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (08/27/2011 06:36:48 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (08/27/2011 08:53:16 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (08/27/2011 08:53:16 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (08/26/2011 05:24:22 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (08/26/2011 05:24:21 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (08/26/2011 06:36:04 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 27222


System errors:
=============
Error: (08/28/2011 05:56:45 AM) (Source: ACPI) (User: )
Description: ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x5), Please contact your system vendor for technical assistance.

Error: (08/28/2011 05:56:45 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WinDefend service.

Error: (08/27/2011 11:56:47 PM) (Source: ACPI) (User: )
Description: ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x5), Please contact your system vendor for technical assistance.

Error: (08/27/2011 08:51:37 PM) (Source: ACPI) (User: )
Description: ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x5), Please contact your system vendor for technical assistance.

Error: (08/27/2011 06:44:20 PM) (Source: ACPI) (User: )
Description: ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x5), Please contact your system vendor for technical assistance.

Error: (08/27/2011 06:35:53 PM) (Source: DCOM) (User: )
Description: {022105BD-948A-40C9-AB42-A3300DDF097F}

Error: (08/27/2011 05:41:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the PlugPlay service.

Error: (08/27/2011 05:41:16 PM) (Source: ACPI) (User: )
Description: ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x5), Please contact your system vendor for technical assistance.

Error: (08/27/2011 11:41:17 AM) (Source: ACPI) (User: )
Description: ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x5), Please contact your system vendor for technical assistance.

Error: (08/27/2011 08:53:10 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Flash Player 10 Plugin (Version: 10.0.45.2)
Adobe Reader 9.4.5 (Version: 9.4.5)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.2)
Borders Desktop (Version: 1.8)
COMODO Internet Security (Version: 4.0.7305.779)
Conduit Engine (Version: )
Conexant HD Audio (Version: 4.36.7.61)
Coupon Printer for Windows (Version: 5.0.0.0)
D3DX10 (Version: 15.4.2368.0902)
Data Lifeguard Diagnostic for Windows (Version: 1.13)
DivX Setup (Version: 2.1.2.2)
Google Earth Plug-in (Version: 6.0.3.2197)
Google Talk Plugin (Version: 2.2.2.0)
Google Update Helper (Version: 1.3.21.65)
ImageJ 1.44p
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Intel® TV Wizard
iTunes (Version: 10.4.1.10)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Logitech Touch Mouse Server 1.0 (Version: 1.0)
Malwarebytes' Anti-Malware
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NCH Toolbar (Version: 6.3.3.3)
NVIDIA Drivers
Oxelon Media Converter 1.1
Post-it® Software Notes Lite
QuickTime (Version: 7.70.80.34)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.4.0)
Roxio Creator Basic v9 (Version: 3.4.0)
Roxio Creator Copy (Version: 3.4.0)
Roxio Creator Data (Version: 3.4.0)
Roxio Creator EasyArchive (Version: 3.4.0)
Roxio Creator Tools (Version: 3.4.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio MyDVD Basic v9 (Version: 9.0.551)
Skype™ 5.3 (Version: 5.3.120)
Touch Pad Driver
TreeSize Free V2.5 (Version: 2.5)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VideoPad Video Editor
WavePad Sound Editor
WD Anywhere Backup
WD Drive Manager (x86) (Version: 2.107)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
WinRAR archiver
Yahoo! Detect
Yahoo! Messenger
Yahoo! Software Update

========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 1014.37 MB
Available physical RAM: 212.16 MB
Total Pagefile: 2569.17 MB
Available Pagefile: 525.77 MB
Total Virtual: 2047.88 MB
Available Virtual: 1950.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:141.06 GB) (Free:16.6 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:7.99 GB) (Free:1.83 GB) NTFS

========================= Users: ========================================

User accounts for \\GRACIEFACE

Administrator gracielin89 Guest


**** End of log ****


Malwarebytes Log

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7607

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

8/29/2011 7:29:46 PM
mbam-log-2011-08-29 (19-29-44).txt

Scan type: Quick scan
Objects scanned: 167912
Time elapsed: 19 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


GMER log (had to run in Safe Mode because I kept getting the blue screen crash dump)

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-29 21:07:14
Windows 6.1.7601 Service Pack 1 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-4 SAMSUNG_HM160JI rev.AD100-16
Running: qowvyw88.exe; Driver: C:\Users\GRACIE~1\AppData\Local\Temp\pwlyaaog.sys


---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKey + 13D1 8203E349 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 82077D52 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipAlloc] [74772437] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusStartup] [74755600] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusShutdown] [747556BE] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipFree] [747724B2] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDeleteGraphics] [74768514] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDisposeImage] [74764CC8] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageWidth] [7476506F] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageHeight] [74765144] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromHBITMAP] [74766671] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateFromHDC] [7476826B] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetCompositingMode] [747687BA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetInterpolationMode] [7476901B] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDrawImageRectI] [7476E1BE] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1084] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCloneImage] [74764BFA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

#4 Broni

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Posted 29 August 2011 - 11:53 PM

First of all you need more RAM.
You have only 1GB installed.
Windows 7 will run much better with at least 2GB of RAM.

Then I see Comodo firewall, but I don't see any AV program running.
Install one of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html (make sure to opt out from installing Ask Toolbar - it comes pre-checked)
Update, run full scan, report on any findings.

======================================================

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#5 gracey2007

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Posted 30 August 2011 - 03:06 PM

The Avast Scan came up with zero threats. I did the ESET Online Scanner and it also said zero threats.

#6 Broni

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Posted 30 August 2011 - 06:42 PM

How is computer doing?

Let's see your startups....

Download, and install Quick Startup: http://www.glarysoft.com/qs.html
Go File>Export, save report, and paste it into your next post.

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#7 gracey2007

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Posted 01 September 2011 - 12:46 AM

It seems a lot faster! At least it has been since yesterday.

Here's the report

Startup List report created on 8/31/2011 by Startup Manager


Name: GrooveMonitor
Path: "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: Apoint
Path: C:\Program Files\Apoint2K\Apoint.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: IgfxTray
Path: C:\Windows\system32\igfxtray.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: HotKeysCmds
Path: C:\Windows\system32\hkcmd.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: Persistence
Path: C:\Windows\system32\igfxpers.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: WD Drive Manager
Path: C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: WD Anywhere Backup
Path: C:\Program Files\WD\WD Anywhere Backup\MemeoLauncher2.exe --silent
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: Adobe Reader Speed Launcher
Path: "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: Adobe ARM
Path: "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: SunJavaUpdateSched
Path: "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: QuickTime Task
Path: "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: iTunesHelper
Path: "C:\Program Files\iTunes\iTunesHelper.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: avast
Path: "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: Google Update
Path: "C:\Users\gracielin89\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: Messenger (Yahoo!)
Path: "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------

Name: Post-it® Software Notes Lite
Path: C:\PROGRA~1\3M\PSNLite\PsnLite.exe -RegRun
Location: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Status: Enabled
------------------------------------------------------------------------------------------
Total 16 Items

#8 Broni

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Posted 01 September 2011 - 07:22 PM

Good news :)

Re-run QS and un-check following unnecessary startups:
GrooveMonitor
IgfxTray
Persistence
Adobe ARM
SunJavaUpdateSched
iTunesHelper
Google Update
Messenger (Yahoo!)

Restart computer.

====================================================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

10. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#9 gracey2007

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Posted 03 September 2011 - 06:18 PM

Thanks so much for your help!

#10 Broni

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Posted 03 September 2011 - 06:39 PM

You're very welcome Posted Image

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