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Been fighting Windows Scan virus still seeing disk seek error

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#1 sj3vans


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Posted 28 August 2011 - 10:24 AM

Hello Virus removal champion!

My sister in-law, running Windows XP SP3, called me admitting that she had fallen for what sounded like the windows scan virus. After installing it, she rebooted and started getting this bios error: "Diskette drive 0 seek failure Strike the F1 key to continue, F2 to run the setup utility". Also, no icons on the desktop and no programs in the Program folder. She then brought it to me. After searching the Internet I tried some things including:
HijackThis - I removed all the O3 items and some others.
MalwareBytes - which found and Quarantined a number of things including: Trojan.Agent, Rogue.FakeHDD, PUP.FunWebProducts, Trojan.FakeAlert, Adware.MyWebSearch, PUM.Hijack.TaskManager
tdsskiller - It removed something
Windows Security Essentials full scan - removed Trojan:win32/FakeSysDef, and Exploit:Win32/Pdfjsc.RM, and Exploit:JS/Blacole.A

Icons are back but some are "dimmed" for some reason but still launch the corresponding program (like MS-Office). However, no programs in the program folder other than MalwareBytes. Also, I'm still getting the boot error stated above. I also did a full restore from Carbonite thinking it might recreate the progrma menu. It did not. Also rescanned several times with full scans of MalwareBytes and MSE.

I'm afraid its not gone. I'm admittedly a novice at virus remoal. I wish I had come here first. I hope I didn't permanently break anything. I appreciate your assistance! Thanks!

UPDATE: 8/28/11 11:33am - I noticed that the desktop icons are "dimmed" because they are all hidden. I had changed the setting a while back to see hidden files and didn't notice that after that is when I could see the icons again. It appears to be the same for the missing start menu items. Should I just go change all of them to non-hidden...and is there a better way? Thanks.

Here are the requested logs from the getting started guide:

DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Jenny at 20:35:41 on 2011-08-24
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3062.2300 [GMT -4:00]
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
============== Running Processes ===============
F:\WINDOWS\system32\svchost -k DcomLaunch
f:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
F:\WINDOWS\System32\svchost.exe -k netsvcs
F:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
F:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
F:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
F:\Program Files\LogMeIn\x86\RaMaint.exe
F:\Program Files\LogMeIn\x86\LogMeInSystray.exe
F:\Program Files\Microsoft Security Client\msseces.exe
F:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
F:\Program Files\LogMeIn\x86\LogMeIn.exe
F:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
F:\WINDOWS\System32\svchost.exe -k HPZ12
F:\WINDOWS\System32\svchost.exe -k HPZ12
F:\WINDOWS\system32\svchost.exe -k imgsvc
F:\Program Files\Internet Explorer\iexplore.exe
F:\Program Files\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = localhost
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - f:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: ShopAtHome.com Toolbar: {98279c38-de4b-4bcf-93c9-8ec26069d6f4} - f:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
uRun: [ctfmon.exe] f:\windows\system32\ctfmon.exe
mRun: [LogMeIn GUI] "f:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [NA1Messenger] f:\ups\wstd\UPSNA1Msgr.exe
mRun: [<NO NAME>]
mRun: [MSC] "f:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Carbonite Backup] f:\program files\carbonite\carbonite backup\CarboniteUI.exe
IE: E&xport to Microsoft Excel - f:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - f:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - f:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - f:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://active.macromedia.com/director/cabs/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxps://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1272394263306
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
TCP: DhcpNameServer =
TCP: Interfaces\{D9B6EE8B-38AD-419D-8D30-1158037E233F} : DhcpNameServer =
Notify: GoToMyPC - f:\program files\citrix\gotomypc\G2WinLogon.dll
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - f:\windows\system32\WPDShServiceObj.dll
============= SERVICES / DRIVERS ===============
R1 MpFilter;Microsoft Malware Protection Driver;f:\windows\system32\drivers\MpFilter.sys [2010-10-24 165648]
R1 MpKsl1c96ab58;MpKsl1c96ab58;f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d806315f-bbdc-4191-9829-7307933da1db}\MpKsl1c96ab58.sys [2011-8-24 28752]
R2 LMIGuardianSvc;LMIGuardianSvc;f:\program files\logmein\x86\LMIGuardianSvc.exe [2010-10-13 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;f:\program files\logmein\x86\rainfo.sys [2008-7-24 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;f:\windows\system32\drivers\LMIRfsDriver.sys [2008-10-6 47640]
R2 MSSQL$UPSWSDBSERVER;MSSQL$UPSWSDBSERVER;f:\ups\wstd\mssql$upswsdbserver\binn\sqlservr.exe -supswsdbserver --> f:\ups\wstd\mssql$upswsdbserver\binn\sqlservr.exe -sUPSWSDBSERVER [?]
S1 MpKsl6050db97;MpKsl6050db97;\??\f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e064d465-e920-4371-9c71-b29208acbd85}\mpksl6050db97.sys --> f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e064d465-e920-4371-9c71-b29208acbd85}\MpKsl6050db97.sys [?]
S1 MpKsla6eae35e;MpKsla6eae35e;\??\f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{18e31b7b-58b6-4e51-84ab-55f8b0a9cb3d}\mpksla6eae35e.sys --> f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{18e31b7b-58b6-4e51-84ab-55f8b0a9cb3d}\MpKsla6eae35e.sys [?]
S1 MpKsle0be802e;MpKsle0be802e;\??\f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{ca1fcae4-e39a-4a91-864d-c426351f7a4e}\mpksle0be802e.sys --> f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{ca1fcae4-e39a-4a91-864d-c426351f7a4e}\MpKsle0be802e.sys [?]
S1 MpKsle7ee0286;MpKsle7ee0286;\??\f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{40b6bef0-6f66-4e03-8b28-eb52647e2ebc}\mpksle7ee0286.sys --> f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{40b6bef0-6f66-4e03-8b28-eb52647e2ebc}\MpKsle7ee0286.sys [?]
S2 gupdate;Google Update Service (gupdate);f:\program files\google\update\GoogleUpdate.exe [2010-1-29 135664]
S2 MBAMService;MBAMService;f:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-8-23 366640]
S3 gupdatem;Google Update Service (gupdatem);f:\program files\google\update\GoogleUpdate.exe [2010-1-29 135664]
S3 MBAMProtector;MBAMProtector;\??\f:\windows\system32\drivers\mbam.sys --> f:\windows\system32\drivers\mbam.sys [?]
S3 SQLAgent$UPSWSDBSERVER;SQLAgent$UPSWSDBSERVER;f:\ups\wstd\mssql$upswsdbserver\binn\sqlagent.exe -i upswsdbserver --> f:\ups\wstd\mssql$upswsdbserver\binn\sqlagent.EXE -i UPSWSDBSERVER [?]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
S4 Toolbar Updater Service;Toolbar Updater Service;f:\program files\startnow toolbar\ToolbarUpdaterService.exe [2011-3-24 199904]
=============== Created Last 30 ================
2011-08-24 23:26:47 28752 ----a-w- f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d806315f-bbdc-4191-9829-7307933da1db}\MpKsl1c96ab58.sys
2011-08-24 14:49:31 -------- dc-h--w- f:\windows\ie8
2011-08-24 01:45:58 7152464 ----a-w- f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d806315f-bbdc-4191-9829-7307933da1db}\mpengine.dll
2011-08-24 01:42:54 -------- d-----w- f:\documents and settings\jenny\application data\Malwarebytes
2011-08-24 01:14:25 41272 ----a-w- f:\windows\system32\drivers\mbamswissarmy.sys
2011-08-24 01:14:24 -------- d-----w- f:\documents and settings\all users\application data\Malwarebytes
2011-08-24 01:14:21 -------- d-----w- f:\program files\Malwarebytes' Anti-Malware
2011-08-11 05:02:01 139656 -c----w- f:\windows\system32\dllcache\rdpwd.sys
2011-08-11 04:58:06 10496 -c----w- f:\windows\system32\dllcache\ndistapi.sys
2011-08-09 07:00:42 6881616 ----a-w- f:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\updates\mpengine.dll
==================== Find3M ====================
2011-07-18 14:53:15 83360 ----a-w- f:\windows\system32\LMIRfsClientNP.dll
2011-07-18 14:53:15 53632 ----a-w- f:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2011-07-18 14:53:13 87424 ----a-w- f:\windows\system32\LMIinit.dll
2011-07-18 14:53:13 29568 ----a-w- f:\windows\system32\LMIport.dll
2011-07-15 13:29:31 456320 ----a-w- f:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- f:\windows\system32\drivers\ndistapi.sys
2011-06-29 20:08:11 404640 ----a-w- f:\windows\system32\FlashPlayerCPLApp.cpl
2011-06-24 14:10:36 139656 ----a-w- f:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:36:30 916480 ----a-w- f:\windows\system32\wininet.dll
2011-06-23 18:36:30 43520 ------w- f:\windows\system32\licmgr10.dll
2011-06-23 18:36:30 1469440 ------w- f:\windows\system32\inetcpl.cpl
2011-06-23 12:05:13 385024 ------w- f:\windows\system32\html.iec
2011-06-20 17:44:52 293376 ----a-w- f:\windows\system32\winsrv.dll
2011-06-02 14:02:05 1858944 ----a-w- f:\windows\system32\win32k.sys
============= FINISH: 20:36:19.95 ===============

Attached Files

Edited by sj3vans, 28 August 2011 - 10:35 AM.

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