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problem with logihech hd pro 910 windows 7


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4 replies to this topic

#1 steviec

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Posted 28 August 2011 - 12:41 AM

i just purchased and installed a logiteck cwebcam it will not start here is the logitech diagnostics info, can someone help me please?


Camera Marketing Name = Logitech HD Pro Webcam C910
USB PID BCD = 08210010
------------------------------------------------------------------------
Main application:
C:\Program Files\Logitech\LWS\Webcam Software\Launcher_Main.exe
Version: 13.20.1168.0
------------------------------------------------------------------------
Main_help:
C:\Program Files\Common Files\logishrd\LWSPlugins\LWS\Applets\HelpMain\Main_Help.dll
Version: 13.25.1016.0
Software Version = 13.25.1016.0
ERROR:CPerfProcess::GetSystemInfo() - failed to ConnectServer(ROOT\CIMV2)
ERROR:Class not registered
CPU =
ERROR:CPerfProcess::GetSystemInfo() - failed to ConnectServer(ROOT\CIMV2)
ERROR:Class not registered
RAM = 0.00 MB
ERROR:CPerfProcess::GetSystemInfo() - failed to ConnectServer(ROOT\CIMV2)
ERROR:Class not registered
O.S. = Professional :
------------------------------------------------------------------------


Professional - PROCESSOR_ARCHITECTURE_INTEL
ERROR:CPerfProcess::GetSystemInfo() - failed to ConnectServer(ROOT\CIMV2)
ERROR:Class not registered
Win32_OperatingSystem
{
}
Win32_ComputerSystem
{
}
Win32_Processor
{
}
Win32_BIOS
{
}
Win32_TimeZone
{
}
Win32_PhysicalMemory
{
}
Win32_USBController
{
}
Misc
{
Language: English (United States)
Time Zone: Eastern Daylight Time
Total Physical Memory: 2047 MB
Available Physical Memory: 1482 MB
Total Virtual Memory: 2047 MB
Available Virtual Memory: 1963 MB
Total Page File Space: 4095 MB
Available Page File Space: 4095 MB
}

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#2 ReviverSoft

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Posted 28 August 2011 - 01:36 AM

1. Uninstall the webcam and driver through the Device Manager
2. Connect the webcam to a different USB port, with the Logitech CD in the drive.
3. Install the driver and software soon after
4. Check to see if it's working

(Throughout the process, be sure to look for any errors or abnormalities)

The second time you try this, you may also want to try downloading the latest version of the driver and software from the Logitech website, instead of using the CD.
ReviverSoft - Happy to help!

#3 steviec

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Posted 28 August 2011 - 02:01 AM

i try uninstalling and reinstalling 3x the last time i did it i switched usb ports i got the same results. i found instructions on microsoft.com and i did what it told me to do to my wbmi? to fix the error missing root\cimv2 still no luck

#4 buddy215

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Posted 28 August 2011 - 09:31 AM

In the feedbacks at Newegg:

Cons: It took me almost a week to find a way to get the Logitech software to detect the physical webcam in Win7-64bit. I had to go into the Device Manager. Under USB controllers, I changed the Logitech Webcam device to a USB Composite Device by choosing Update Driver and then manually selecting the device type. So instead of Logitech Webcam, my webcam is now detected as a USB Composite device. It works. And that's all that matters.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 steviec

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Posted 31 August 2011 - 12:09 AM

i tried to do what you suggested but when i hit update driver it automatically reinstalled the logitech driver did i miss something?




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