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Photo

Stalls and overall sluggishness


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14 replies to this topic

#1 harrisnyc

harrisnyc

  • Members
  • 23 posts
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  • Local time:05:40 AM

Posted 27 August 2011 - 09:01 PM

Hi,

This laptop has become almost unusable. Most of the time recently it runs extremely slowly - programs take a very long time to launch, ctrl-alt-delete either goes extremely slowly or it just fails with an error message - and one time after a restart it went into a diagnostic mode.

This laptop is very new -- about a month old. I haven't installed much at all on it, really just Rosetta Stone language software.

It has plenty of RAM, and I've run the HP Support Assistant to do some tuning up - deleting temp files, cleaning out browser cache, etc., but none of this has helped.

Thank you very much in advance!

-Harris

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by harris at 21:43:32 on 2011-08-27
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3894.2251 [GMT -4:00]
.
AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\vcsFPService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\RosettaStoneLtdServices\RosettaStoneDaemon.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\DigitalPersona\Bin\DPAgent.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DigitalPersona\Bin\DPAgent.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Winamp\winampa.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\zumodrive.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10t_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\cltRT.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Winamp Toolbar Loader: {25cee8ec-5730-41bc-8b58-22ddc8ab8c20} - C:\Program Files (x86)\Winamp Toolbar\winamptb.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB: Winamp Toolbar: {ebf2ba02-9094-4c5a-858b-bb198f3d8de2} - C:\Program Files (x86)\Winamp Toolbar\winamptb.dll
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [Google Update] "C:\Users\harris\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [ZumoDrive] C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [ZumoDrive] "C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SNAPFI~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: DhcpNameServer = 172.16.202.215 172.16.202.215
TCP: Interfaces\{234FADB1-715C-446E-AB57-D47DF8280307} : DhcpNameServer = 172.16.202.215 172.16.202.215
TCP: Interfaces\{234FADB1-715C-446E-AB57-D47DF8280307}\865786F6D656 : DhcpNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{CF7DD1FA-9DEA-4709-A67B-15A74D6B3FF4} : DhcpNameServer = 172.16.202.215 172.16.202.215
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
LSA: Notification Packages = DPPassFilter scecli
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Winamp Toolbar Loader: {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files (x86)\Winamp Toolbar\winamptb.dll
BHO-X64: Winamp Toolbar Loader - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
TB-X64: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB-X64: Winamp Toolbar: {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files (x86)\Winamp Toolbar\winamptb.dll
mRun-x64: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
mRun-x64: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun-x64: [ZumoDrive] "C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk"
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\NISx64\1206000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NISx64\1206000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20110812.001\BHDrvx64.sys [2011-8-18 1151096]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20110826.030\IDSviA64.sys [2011-8-27 488568]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\NISx64\1206000.01D\SYMNETS.SYS --> C:\Windows\system32\Drivers\NISx64\1206000.01D\SYMNETS.SYS [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-2-8 89600]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-2-28 821664]
R2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-7-21 103992]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-7-5 227384]
R2 hpsrv;HP Service;C:\Windows\system32\Hpservice.exe --> C:\Windows\system32\Hpservice.exe [?]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-6-14 26680]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccsvchst.exe [2011-7-12 130008]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 RosettaStoneDaemon;RosettaStoneDaemon;C:\Program Files (x86)\RosettaStoneLtdServices\RosettaStoneDaemon.exe [2010-5-17 1615176]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-4-24 483688]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-2-8 2533400]
R2 vcsFPService;Validity VCS Fingerprint Service;C:\Windows\System32\vcsFPService.exe [2010-2-23 1799472]
R3 clwvd;HP Webcam Splitter;C:\Windows\system32\DRIVERS\clwvd.sys --> C:\Windows\system32\DRIVERS\clwvd.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-7-28 136824]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
R3 Impcd;Impcd;C:\Windows\system32\DRIVERS\Impcd.sys --> C:\Windows\system32\DRIVERS\Impcd.sys [?]
R3 IntcDAud;Intel® Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
R3 Netaapl;Apple Mobile Device Ethernet Service;C:\Windows\system32\DRIVERS\netaapl64.sys --> C:\Windows\system32\DRIVERS\netaapl64.sys [?]
R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETw5s64.sys --> C:\Windows\system32\DRIVERS\NETw5s64.sys [?]
R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-4-24 209768]
R3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
R3 wdkmd;Intel WiDi KMD;C:\Windows\system32\DRIVERS\WDKMD.sys --> C:\Windows\system32\DRIVERS\WDKMD.sys [?]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-7-19 340240]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
S3 NETwNs64;___ Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETwNs64.sys --> C:\Windows\system32\DRIVERS\NETwNs64.sys [?]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
.
=============== Created Last 30 ================
.
2011-08-27 21:28:17 -------- d-----w- C:\Users\harris\AppData\Roaming\Malwarebytes
2011-08-27 21:27:51 41272 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-08-27 21:27:50 -------- d-----w- C:\ProgramData\Malwarebytes
2011-08-27 21:27:48 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-08-27 21:27:48 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-08-27 15:33:31 7680512 ----a-w- C:\Windows\System32\drivers\NETw5s64.sys
2011-08-27 15:33:25 2747904 ----a-w- C:\Windows\System32\NETw5r64.dll
2011-08-27 15:33:24 787456 ----a-w- C:\Windows\System32\NETw5c64.dll
2011-08-27 14:48:46 8593920 ----a-w- C:\Windows\System32\drivers\NETwNs64.sys
2011-08-27 14:48:46 799232 ----a-w- C:\Windows\System32\NETwNc64.dll
2011-08-27 14:48:46 2750464 ----a-w- C:\Windows\System32\NETwNr64.dll
2011-08-24 01:26:29 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-08-24 01:26:29 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-08-14 20:34:38 1892184 ----a-w- C:\Windows\SysWow64\D3DX9_42.dll
2011-08-14 20:34:37 2414360 ----a-w- C:\Windows\SysWow64\d3dx9_31.dll
2011-08-14 20:34:03 -------- d-----w- C:\Program Files (x86)\Winamp Detect
2011-08-14 20:34:01 -------- d-----w- C:\ProgramData\Winamp Toolbar
2011-08-14 20:34:01 -------- d-----w- C:\Program Files (x86)\Winamp Toolbar
2011-08-14 20:33:54 -------- d-----w- C:\Program Files (x86)\Common Files\Software Update Utility
2011-08-14 20:33:41 -------- d-----w- C:\Program Files (x86)\Common Files\PX Storage Engine
2011-08-14 15:48:44 -------- d-----w- C:\Users\harris\AppData\Local\CrashDumps
2011-08-14 14:15:22 -------- d-----w- C:\Program Files (x86)\Common Files\Macrovision Shared
2011-08-14 14:10:15 -------- d-----w- C:\ProgramData\Rosetta Stone
2011-08-14 14:10:15 -------- d-----w- C:\Program Files (x86)\Rosetta Stone
2011-08-14 14:09:14 -------- d-----w- C:\ProgramData\RosettaStoneLtdServices
2011-08-14 14:09:14 -------- d-----w- C:\Program Files (x86)\RosettaStoneLtdServices
2011-08-13 22:19:56 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin7.dll
2011-08-13 22:19:56 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin6.dll
2011-08-13 22:19:56 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin5.dll
2011-08-13 22:19:56 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin4.dll
2011-08-13 22:19:56 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin3.dll
2011-08-13 22:19:56 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin2.dll
2011-08-13 22:19:56 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin.dll
2011-08-11 01:38:45 6144 ---ha-w- C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll
2011-08-09 00:25:23 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-08-01 01:17:19 -------- d-----w- C:\PFiles
2011-07-30 13:58:28 -------- d-----w- C:\Program Files\iTunes
2011-07-30 13:58:28 -------- d-----w- C:\Program Files\iPod
2011-07-30 13:57:06 -------- d-----w- C:\Program Files\Bonjour
2011-07-30 13:57:06 -------- d-----w- C:\Program Files (x86)\Bonjour
2011-07-29 02:22:14 -------- d-----w- C:\Users\harris\AppData\Local\{8F53133A-4BDA-4552-BF32-0A9665C8EEE9}
2011-07-29 02:22:14 -------- d-----w- C:\Users\harris\AppData\Local\{435CE2DD-E469-4A83-84B8-262762EB951B}
.
==================== Find3M ====================
.
2011-07-23 14:05:54 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-07-23 14:05:54 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-07-22 05:42:23 2303488 ----a-w- C:\Windows\System32\jscript9.dll
2011-07-22 05:36:16 1389056 ----a-w- C:\Windows\System32\wininet.dll
2011-07-22 05:32:40 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2011-07-22 02:54:43 1797632 ----a-w- C:\Windows\SysWow64\jscript9.dll
2011-07-22 02:48:26 1126912 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-07-22 02:44:36 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-07-16 05:41:50 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-07-16 05:41:49 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-07-16 05:41:49 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-07-16 05:39:10 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-07-16 05:37:12 421888 ----a-w- C:\Windows\System32\KernelBase.dll
2011-07-16 04:29:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-07-16 04:26:00 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-07-16 04:25:37 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-07-16 04:24:23 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-07-16 04:24:22 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-07-16 02:21:44 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-07-16 02:21:41 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-07-16 02:17:19 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:17:19 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:17:19 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:17:19 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-12 15:34:00 96104 ----a-w- C:\Windows\System32\dns-sd.exe
2011-07-12 15:34:00 85864 ----a-w- C:\Windows\System32\dnssd.dll
2011-07-12 15:34:00 61288 ----a-w- C:\Windows\System32\jdns_sd.dll
2011-07-12 15:34:00 212840 ----a-w- C:\Windows\System32\dnssdX.dll
2011-07-12 15:20:54 83816 ----a-w- C:\Windows\SysWow64\dns-sd.exe
2011-07-12 15:20:54 73064 ----a-w- C:\Windows\SysWow64\dnssd.dll
2011-07-12 15:20:54 50536 ----a-w- C:\Windows\SysWow64\jdns_sd.dll
2011-07-12 15:20:54 178536 ----a-w- C:\Windows\SysWow64\dnssdX.dll
2011-07-12 14:45:54 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2011-07-09 02:46:28 288768 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-07-08 21:45:12 386168 ----a-w- C:\Windows\System32\drivers\NISx64\1206000.01D\symnets.sys
2011-07-05 22:37:00 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2011-07-05 22:37:00 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2011-06-24 05:34:53 214528 ----a-w- C:\Windows\System32\winsrv.dll
2011-06-24 05:25:49 338432 ----a-w- C:\Windows\System32\conhost.exe
2011-06-23 05:43:12 5561216 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-06-23 04:33:57 3967872 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-06-23 04:33:57 3912576 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-06-21 06:34:00 1923968 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-06-15 10:02:23 212992 ----a-w- C:\Windows\System32\odbctrac.dll
2011-06-15 10:02:23 163840 ----a-w- C:\Windows\System32\odbccp32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\Windows\System32\odbccu32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\Windows\System32\odbccr32.dll
2011-06-15 08:55:19 86016 ----a-w- C:\Windows\SysWow64\odbccu32.dll
2011-06-15 08:55:19 81920 ----a-w- C:\Windows\SysWow64\odbccr32.dll
2011-06-15 08:55:19 319488 ----a-w- C:\Windows\SysWow64\odbcjt32.dll
2011-06-15 08:55:19 163840 ----a-w- C:\Windows\SysWow64\odbctrac.dll
2011-06-15 08:55:19 122880 ----a-w- C:\Windows\SysWow64\odbccp32.dll
2011-06-14 18:29:24 770384 ----a-w- C:\Windows\SysWow64\msvcr100.dll
2011-06-14 18:29:22 421200 ----a-w- C:\Windows\SysWow64\msvcp100.dll
2011-06-11 03:07:25 3137536 ----a-w- C:\Windows\System32\win32k.sys
.
============= FINISH: 21:48:01.30 ===============

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#2 m0le

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Posted 01 September 2011 - 08:13 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 harrisnyc

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Posted 01 September 2011 - 08:29 PM

Thanks very much - I'm watching this topic. I'd like to mention that since I posted my logs I've also run malwarebytes and superantispyware, with no real results other than just some tracking cookies found. I apologize for this - I was really desperate and curious... I promise to do everything you tell me from now on, to the letter... Thanks again.

#4 m0le

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Posted 02 September 2011 - 05:25 PM

Okay, there's nothing visible that worries me so please run a rootkit scanner first up

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#5 harrisnyc

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Posted 03 September 2011 - 05:50 AM

Hi there, here's my log:

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#6 m0le

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Posted 03 September 2011 - 06:27 PM

Another unknown MBR - there's been a few lately.

Please run MBRCheck which should be able to recognise it.

Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.
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#7 harrisnyc

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Posted 03 September 2011 - 07:45 PM

Glad you found something... here ya go:

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#8 m0le

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Posted 03 September 2011 - 08:53 PM

Still no ID so please follow these instructions.

Run MBRCheck again

When prompted, Enter 'Y' and hit ENTER for more options
When you see: "Enter your choice: Enter the physical disk number to dump (0-99, -1 to exit):"

Enter 0 to dump the MBR to the physical disk.

Name the dumped file as harrisnyc.dat

Enter -1 to exit.

Please then locate the files and visit this site and follow the instructions for uploading the file.
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#9 harrisnyc

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Posted 03 September 2011 - 09:08 PM

Yes, I sent the file. Thanks again.

#10 m0le

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Posted 03 September 2011 - 09:18 PM

It's showing clean but we need to go offline to get a believable MBR file dump

You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download dumpit to your USB
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • Click on sdb1 (sdb1 represents the USB drive).
  • Double click on the dumpit file.
  • A black window will pop-up and it will dump and zip the MBR to your USB drive.
  • Press Enter to exit the black window.
  • Click on HOME tab and choose Power Off to turn off xPUD.
  • Remove the USB drive and insert it back on your working computer.
  • Locate the mbr.zip file in your USB drive and attach it when you reply.

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#11 harrisnyc

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Posted 04 September 2011 - 06:27 PM

Not working... XPud came up, and it seemed to try to boot, but I just got a black screen with a very quick message that said something about a "broken bios". Couldn't read the rest of the message. Now it's just a black screen, and the only thing I can do is power off.

#12 harrisnyc

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Posted 04 September 2011 - 06:46 PM

I managed to see more of the message -- it reads "[ 0.510992] Fail in evaluating the _REG object of EC device. Broken bios is suspected.

Then... BAR 6: no parent found for of device [0xffff0000-0xffffffff]

Starting xPUD
then a message about something conflicts with ACPI region SMBI
then four xauth messages - creating new authority file (twice), then "bad display name "(none):0" in "list" command" and then the same in "add" command

then a series of messages beginning with Markers: (--) probed

and then a bunch that I can't read (I had snapped a photo to read the above messages)

That's all I get... thanks again.

#13 m0le

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Posted 04 September 2011 - 06:48 PM

The pieces of the puzzle seem to be coming together. A broken BIOS warning can mean that you have a hardware issue. The symptoms you describe at the start also fit a failing motherboard - despite it being very new.

There is also no sign of any malware.

I would post a topic at the Windows 7 forum and ask a second opinion of the members here. There are still some things that can be tried.
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#14 harrisnyc

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Posted 04 September 2011 - 06:52 PM

Thanks, I'll do that.

#15 m0le

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Posted 09 September 2011 - 07:39 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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