Yesterday, I noticed the icon "Security Protection" appear on my desktop. I tried to run malewarebytes immediately but I got an error message saying that I do not have the permissions.
I googled it, and then followed the instructions here:
That included downloading and running TDSSKiller and RKill. Both programs found and removed things. TDSSKiller was never able to permanently remove something (it would appear again after restart). I uninstalled and reinstalled malewarebytes and in safe mode it found four things. When I tried to run it again in normal mode it did not work.
Back in safe mode, I reinstalled malewarebytes again and it found zero infections. Since then I have been unable to run malewarebytes again. If I reinstall it I can get it to launch but it will shut down even before it has a chance to look at the registry.
windows task manager shows the process 1106687295.3226077630.exe but I have been unable to end the process. TDSSKiller found the filename 1106687295 and marked it as suspicious. After I search on my computer, I deleted them from my windows folder and my prefetch folder.
I have also tried FixExe and FixNCR.
The symptoms aren't so bad. Google redirect and the computer won't shut down when I close the laptop. Otherwise I never got any notices saying that I was full of infections.
Thank you for your help!