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Gamestop offers $50 gift card for Deus Ex: Human Revolution purchases for removing competitor's coupon

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#1 Grinler


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Posted 26 August 2011 - 02:16 PM

The Shooter/RPG called Deus Ex: Human Revolution was released this week with highly favorable reviews. Its release, though, came with some controversey between Square Enix, OnLive, and GameStop. GameSpy reported that the retailer Gamestop was having their stores open the Deus Ex: HR boxes and remove a coupon for a OnLive version of Deus Ex: HR that can be played on their PC, Mac, or TV for free. Gamestop said that they had no knowledge that Square Enix was bundling a competitor's coupon and were therefore removing it.

Today, owners of Deus Ex: Human Revolution who purchased it from Gamestop have received an apologetic email from Gamestop for placing the customer in the middle of an issue between GameStop & Square Enix. As part of the apology they are offering all owners a $50 Game Stop gift card and and a Buy 2 Get 1 Free pre-owned purchase. The text of the email is:

Dear GameStop customer,

Earlier this week, GameStop removed a competitor's coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor's offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.

For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.

Paul Raines
CEO, GameStop

A screen shot of this email can be found here.

Overall, this seems like a good deal for those who bought from GameStop as they are essentially getting the game for free.

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#2 keyboardNinja


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Posted 26 August 2011 - 08:03 PM

Kudos to GameStop for owning up to their screwup and getting this resolved. :thumbup2:
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#3 Horane Messinho

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Posted 29 August 2011 - 11:59 PM

good response by gamestop...sure i wish i had gotten that $50 cuopon though :wink:
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