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HP Photosmart C5280 Scanner Failure


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#1 Zubintaor

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Posted 26 August 2011 - 11:16 AM

In the Last couple of months my HP Photosmart C5280 has been saying scanner failure - unable to scan and copy, and if i try it just gets stuck and says busy on the mini screen on the printer. I Have no idea whats wrong with it and have tried everything such as re installing software etc but still no luck

Any Ideas ??

Thanks in advance

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#2 cryptodan

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Posted 26 August 2011 - 11:39 AM

Have you tried unplugging it and powering it back on?

#3 Zubintaor

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Posted 06 September 2011 - 11:16 AM

Yes I have, is it something to do with the scanner light or sumthing?

#4 ReviverSoft

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Posted 06 September 2011 - 11:46 AM

1. Have you tried using the COPY feature of the printer? Try making an instantaneous copy on the printer and you'll know if the scanner works alright.

2. Have you tried connecting the printer to a different PC? Same problem?

3. Check and replace the USB cable connection from the AIO to your PC.
ReviverSoft - Happy to help!

#5 Zubintaor

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Posted 24 September 2011 - 08:00 AM

ok ill try and change the usb cable, cos i take it out of my pc sometimes and use my laptop with it.

When i try and make copy its starts to work and then stops says scanner failure unable to copy and just
says busy.




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