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Windows 7, Home Premium, 64-bit and No Internet access


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5 replies to this topic

#1 bishop635

bishop635

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Posted 26 August 2011 - 10:46 AM

I am working on an Acer, Aspire 5532 laptop, Windows 7, Home Premium, 64-bit Operating System. I can connect to any network, but it always says "No Internet Access." I used to be able to connect wirelessly from anywhere but not now. I was working on the internet one day and an error message popped up, I must have hit ok, and it rebooted me. I haven't been able to get on the internet since. I do not know what the error message was.

When I go into Device Manager, under Networking, their is a yellow exclamation mark next to MS Virtual WiFi Miniport Adapter #2. The error message is, "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)." Here are the things that I've tried to resolve this issue:

1) disabled the MS Virtual WiFi Miniport Adapter #2
2) Updated Atheros AR5B93 Wireless Network Adapter and Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
3) Gone into the registry and deleted the UpperFilters and LowerFilters and rebooted.

The above resolutions were the only resolutions that I was able to find to try. I really need to be able to get this laptop back on the internet as my daughter starts college next week and will soon be needing it.

Any suggestions would be greatly appreciated!!

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#2 cryptodan

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Posted 26 August 2011 - 11:38 AM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 bishop635

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Posted 26 August 2011 - 12:24 PM

MiniToolBox by Farbar
Ran by tiffany (administrator) on 26-08-2011 at 12:09:24
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : bishopt
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 90-4C-E5-24-59-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a434:65ca:b566:7f61%21(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, August 26, 2011 10:24:43 AM
Lease Expires . . . . . . . . . . : Saturday, August 27, 2011 10:25:06 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 512773349
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-86-F7-00-00-26-22-7C-26-DB
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-22-7C-26-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{25B43BE2-156C-41BE-82C5-21FD7D02B0DA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.254

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.254

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
21...90 4c e5 24 59 c1 ......Atheros AR5B93 Wireless Network Adapter
10...00 26 22 7c 26 db ......Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.70 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.70 281
192.168.1.70 255.255.255.255 On-link 192.168.1.70 281
192.168.1.255 255.255.255.255 On-link 192.168.1.70 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.70 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.70 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
21 281 fe80::/64 On-link
21 281 fe80::a434:65ca:b566:7f61/128
On-link
1 306 ff00::/8 On-link
21 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/26/2011 08:08:17 AM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x8007010b. Http status code: 0.
Url=https://dl.google.com/update2/1.3.21.65/GoogleUpdateSetup.exe
Trying config: source=auto, wpad=1, script=.
trying BITS.
Send request returned 0x8007010b. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying BITS.
Send request returned 0x8007010b. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 06:04:20 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:57:21 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:54:51 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:50:47 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:47:13 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:27:25 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:14:37 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:00:21 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 04:57:24 PM) (Source: Google Update) (User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.


System errors:
=============
Error: (08/26/2011 00:06:43 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/26/2011 10:19:05 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/26/2011 09:25:25 AM) (Source: DCOM) (User: SYSTEM)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/26/2011 09:24:15 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xfffff880014bba26)C:\Windows\MEMORY.DMP082611-27908-01

Error: (08/26/2011 09:23:55 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/26/2011 09:23:55 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (08/26/2011 09:21:18 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/26/2011 09:21:18 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (08/26/2011 08:40:14 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/26/2011 08:06:46 AM) (Source: DCOM) (User: SYSTEM)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (08/26/2011 08:08:17 AM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x8007010b. Http status code: 0.
Url=https://dl.google.com/update2/1.3.21.65/GoogleUpdateSetup.exe
Trying config: source=auto, wpad=1, script=.
trying BITS.
Send request returned 0x8007010b. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying BITS.
Send request returned 0x8007010b. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 06:04:20 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:57:21 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:54:51 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:50:47 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:47:13 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:27:25 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:14:37 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 05:00:21 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.

Error: (08/23/2011 04:57:24 PM) (Source: Google Update)(User: SYSTEM)SYSTEM
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.


=========================== Installed Programs ============================

Acer Arcade Deluxe (Version: 3.0.6821)
Acer Assist
Acer ePower Management (Version: 4.05.3002)
Acer eRecovery Management (Version: 4.05.3002)
Acer Games (Version: 1.0.0.71)
Acer GridVista (Version: 3.01.0730)
Acer Registration (Version: 1.02.3004)
Acer ScreenSaver (Version: 1.02.0804)
Acer Updater (Version: 1.01.3014)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Reader 9.2 MUI (Version: 9.2.0)
AMD USB Filter Driver (Version: 1.0.11.86)
Ask.com Toolbar (Version: 1.2.1.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.10)
ATI Catalyst Install Manager (Version: 3.0.732.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Light (Version: 2009.0729.2227.38498)
Catalyst Control Center InstallProxy (Version: 2009.0729.2227.38498)
Catalyst Control Center Localization All (Version: 2009.0729.2227.38498)
ccc-core-static (Version: 2009.0729.2227.38498)
ccc-utility64 (Version: 2009.0729.2227.38498)
CCC Help Chinese Standard (Version: 2009.0729.2226.38498)
CCC Help Chinese Traditional (Version: 2009.0729.2226.38498)
CCC Help Czech (Version: 2009.0729.2226.38498)
CCC Help Danish (Version: 2009.0729.2226.38498)
CCC Help Dutch (Version: 2009.0729.2226.38498)
CCC Help English (Version: 2009.0729.2226.38498)
CCC Help Finnish (Version: 2009.0729.2226.38498)
CCC Help French (Version: 2009.0729.2226.38498)
CCC Help German (Version: 2009.0729.2226.38498)
CCC Help Greek (Version: 2009.0729.2226.38498)
CCC Help Hungarian (Version: 2009.0729.2226.38498)
CCC Help Italian (Version: 2009.0729.2226.38498)
CCC Help Japanese (Version: 2009.0729.2226.38498)
CCC Help Korean (Version: 2009.0729.2226.38498)
CCC Help Norwegian (Version: 2009.0729.2226.38498)
CCC Help Polish (Version: 2009.0729.2226.38498)
CCC Help Portuguese (Version: 2009.0729.2226.38498)
CCC Help Russian (Version: 2009.0729.2226.38498)
CCC Help Spanish (Version: 2009.0729.2226.38498)
CCC Help Swedish (Version: 2009.0729.2226.38498)
CCC Help Thai (Version: 2009.0729.2226.38498)
CCC Help Turkish (Version: 2009.0729.2226.38498)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
D3DX10 (Version: 15.4.2368.0902)
DriverUpdate (Version: 2.2.14197)
eBay Worldwide (Version: 2.1.0703)
eSobi v2 (Version: 2.0.4.000274)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.0.1710.2246)
Google Update Helper (Version: 1.2.183.23)
Identity Card (Version: 1.00.3001)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 3.0.00)
McAfee Security Scan Plus (Version: 2.0.181.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
MyWinLocker (Version: 3.1.72.0)
Norton Online Backup (Version: 1.2.0.36)
NTI Backup Now 5 (Version: 5.1.2.627)
NTI Backup Now Standard (Version: 5.1.2.627)
NTI Media Maker 8 (Version: 8.0.12.6619)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30102)
Sprint SmartView (Version: 1.12.0015.0)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Webroot Software (Version: 7.0.8.7)
Welcome Center (Version: 1.00.3005)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8064.206)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 2812.05 MB
Available physical RAM: 1778.83 MB
Total Pagefile: 5622.3 MB
Available Pagefile: 4322.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.16 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:136.95 GB) (Free:100.69 GB) NTFS

========================= Users: ========================================

User accounts for \\BISHOPT

Administrator Guest tiffany

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#4 cryptodan

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Posted 26 August 2011 - 01:52 PM

Reboot your 2wire device.

#5 bishop635

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Posted 26 August 2011 - 06:54 PM

Rebooting the 2-wire didn't help anything. Same problem exists.

#6 cryptodan

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Posted 30 August 2011 - 11:09 AM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.




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