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Unremovable Malware/Trojans


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#1 {-_o}

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Posted 25 August 2011 - 09:36 PM

It all started almost two weeks ago on August 16th, when my computer was somehow infected with the “Security Protection” Virus (see http://removerogues.blogspot.com/2011/08/security-protection-removal-how-to.html for info on that). Precisely how I got infected with this annoying piece of crapware is totally beyond me, considering all that I use the internet for is mostly facebook, youtube, and e-mail. Anyway – I was able to run my computer in Safe Mode with Networking and download Malwarebytes. A full scan with Malwarebytes revealed two infections on my PC (if I recall correctly). One was called “Spyware.Passwords.XGen,” and the other “Trojan.Fakealert.” I removed both of them and rebooted the computer back in regular XP, and my PC appeared to be functioning normally again (Security Protection was no longer hindering me from opening and running programs). Ever since that day, however, Malwarebytes has been regularly detecting and quarantining various Trojans and malware programs that keep trying to execute themselves on a daily basis. It is always the same five or six programs attempting to execute themselves under different file names:

1.) Spyware.Passwords.XGen (detected and quarantined 18 different times since Aug 16th).
2.) Trojan.FakeAlert (detected and quarantined 3 different times since Aug 16th).
3.) Trojan.Hiloti (detected and quarantined 6 different times since Aug 18th).
4.) Trojan.Agent (detected and quarantined 2 different times since Aug 17th).
5.) Exploit.Drop.2 (detected and quarantined 2 different times since Aug 21st).
6.) Rogue.Spypro (detected and quarantined 1 time since August 16th).

No matter how many times I run Malwarebytes and other Anti-spyware / Anti-virus software and quarantine or delete the infected items, they always immediately start coming back under different file names. In addition to this, Malwarebytes also keeps blocking various outgoing attempts to connect to malicious websites. It’s always the same handful of IP addresses (95.64.61.75, 109.236.82.46, 208.87.33.151 are just a few examples). I know that my PC has to be infected with something that is causing all of this, as I am also experiencing a handful of other annoying symptoms – my computer is at times running a lot slower than usual. I also keep getting random error messages that I never did before – such as “Win32 Generic Host Process has encountered a problem and needs to close.” I also won’t be able to open basic programs like Microsoft Word unless I reboot my computer. Restarting the computer also takes forever – I usually end up having to manually turn it off with the hardware button then turn it back on. I have also noticed that all of these symptoms ONLY begin to occur when I connect to the internet. I am hoping that someone here might be able to shed light on what the problem is, and walk me through step by step on how to fix it. Any help would be greatly appreciated, thanks!

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#2 Broni

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Posted 28 August 2011 - 08:16 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 31 August 2011 - 12:06 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic416832.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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