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Constant BOD unsure of problem.


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#1 Saiga

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Posted 25 August 2011 - 07:04 PM

So for the past month or two I've been getting BSOD due to what I thought was video issues due to me using SLI. I assumed one of my cards went bad, and as this did not happen very frequently, I decided to wait. Today its been happening nonstop, I've removed both my cards, tried them separately and together and still receive a BSOD, well actually its a black screen with a BSOD error when booted up. I've tried updating drivers, using driver sweeper before and I'm completely out of options, I find it really odd that both my video cards would go bad at the exact same time. I also thought it could be my power supply as I've had trouble rebooting after it crashes, I really have no idea any support would be helpful. I downloaded Bluescreen view, and I get bugcheck code 0x00000116 caused by dxgkrnl.sys+5d000. My pc still works... sometimes.. just not all the time, constantly having to restart it several times before getting it started.

The specs for this system are as follows.
ASUS M4N98TD EVO AM3 NVIDIA nForce 980a SLI ATX AMD Motherboard
2xGIGABYTE GV-N460OC-1GI GeForce GTX 460 (Fermi) 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card (only one installed currently)
AMD Phenom II X6 1090T Black Edition Thuban 3.2GHz (not over clocked but using Corsair h-50
G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) (not over clocked)
OCZ Vertex 2 OCZSSD2-2VTXE60G 2.5" 60GB SATA II MLC Internal Solid State Drive (SSD)(one holding the OS one holding games)
CORSAIR Enthusiast Series CMPSU-850TX 850W ATX12V v2.2
I'm also running windows 7 ultimate edition.

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#2 Broni

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Posted 25 August 2011 - 09:30 PM

Welcome aboard Posted Image

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Saiga

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Posted 26 August 2011 - 12:34 PM

Thanks for the quick response. Attached is the Bluescreenview log. Also I had problems booting up the system this morning, no beeps, power would turn on, turning on all of my fans, but I would not get any beeps until finally it just beeped once and then booted up. Thanks for your time!

==================================================
Dump File : 082311-13119-01.dmp
Crash Time : 8/23/2011 10:04:41 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0b4c3010
Parameter 2 : fffff880`0f8bbfa4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082311-13119-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 445,136
==================================================

==================================================
Dump File : 082311-12916-01.dmp
Crash Time : 8/23/2011 4:55:37 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`08fb2240
Parameter 2 : fffff880`0f89afa4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082311-12916-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 536,376
==================================================

==================================================
Dump File : 082211-14882-01.dmp
Crash Time : 8/22/2011 12:14:35 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0f7784e0
Parameter 2 : fffff880`0f87ffa4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082211-14882-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 362,312
==================================================

==================================================
Dump File : 082111-14430-01.dmp
Crash Time : 8/21/2011 3:06:46 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`1013a010
Parameter 2 : fffff880`0f8a6fa4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082111-14430-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 502,016
==================================================

Edited by Saiga, 26 August 2011 - 12:37 PM.


#4 Broni

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Posted 26 August 2011 - 04:17 PM

Those logs don't reveal much.

My first thought would also be video card.

Does your motherboard come with on-board video chip, so you can remove both cards and try on-board video?

Also...

1. Check if startup in Safe Mode is affected.

2. Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#5 Saiga

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Posted 26 August 2011 - 05:34 PM

Sadly there is no onboard video, I have tried both the cards in different slots, would that explain why my PC wouldn't be able to start up? without any beeps at all?

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#6 Broni

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Posted 26 August 2011 - 05:40 PM

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#7 Saiga

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Posted 26 August 2011 - 08:05 PM

Okay I'm trying this out swapping out one of my sticks, but as it's been running for the past few hours fine, I won't have instant results may take a while to crash it. I'll post back when I know something. Thanks for the help thus far :)

#8 Broni

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Posted 26 August 2011 - 08:17 PM

Sounds good :)

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#9 Saiga

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Posted 28 August 2011 - 02:06 PM

I tried to use the sticks, both sticks still gave me system failure at random times, sometimes after 10 minutes sometimes after 6hrs no matter what I was doing. I also tried them in different slots. While looking at my motherboard manual I noticed that the ram has a Redlight indicator if the ram if there is an error, and this light seems to light every time i start my computer. Now is it possible that my motherboard is bad? I mean I have a feeling both sticks of my ram just suddenly didn't go bad after about a years worth of use.

#10 Broni

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Posted 28 August 2011 - 02:16 PM

Now is it possible that my motherboard is bad?

Unfortunately we can't test it online....

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#11 Saiga

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Posted 28 August 2011 - 09:53 PM

So I was looking at my Power supply connector to my motherboard.. there appears to discoloration of two yellow wires that are going into the motherboard connector... I feel like this may be the problem as when i wiggled it while my pc was on, my fans started up blasting, now with this kind of damage Does it sound like I'd need to replace my power supply and motherboard at minimum? Mind you the pins that I noticed were damaged on the connection also has discoloration on the motherboard connection as well as the power supply connector.

#12 Broni

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Posted 28 August 2011 - 10:14 PM

OK I'm not a hardware person and I don't want to mislead you.
I suggest you start new topic in hardware forum.

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