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My ComboFix Log


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5 replies to this topic

#1 beatniche

beatniche

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  • 4 posts
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  •  
  • Local time:06:09 PM

Posted 25 August 2011 - 07:57 AM

I've been trying to remove this virus for the past 8 hours. At last its stopped nagging me in NOD32. ComboFix seems to have eradicated it. Now I am posting my log so you knowledgeable forum members can tell me if there are any more steps i must do to be completely rid of this monster.

Thanks for the advice in advance.
beatniche

Copied ComboFix log:
ComboFix 11-08-24.06 - beatniche 08/25/2011 8:08.1.2 - x64
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.3838.2558 [GMT -4:00]
Running from: c:\users\beatniche\Downloads\ComboFix.exe
AV: ESET NOD32 Antivirus 4.2 *Disabled/Updated* {77DEAFED-8149-104B-25A1-21771CA47CD1}
SP: ESET NOD32 Antivirus 4.2 *Disabled/Updated* {CCBF4E09-A773-1FC5-1F11-1A056723366C}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\api-ms-win-core-localregistry-l1-1-032.dll
c:\programdata\dmvdsitf32.exe
c:\users\beatniche\AppData\Roaming\beatniche3SQLite3.dll
c:\users\beatniche\AppData\Roaming\beatnichelog.dat
c:\users\beatniche\AppData\Roaming\Mozilla\Firefox\Profiles\y0o3qkrn.default\extensions\{2cc00006-aced-4001-bb89-13cc0ac803a0}
c:\users\beatniche\AppData\Roaming\Mozilla\Firefox\Profiles\y0o3qkrn.default\extensions\{2cc00006-aced-4001-bb89-13cc0ac803a0}\chrome.manifest
c:\users\beatniche\AppData\Roaming\Mozilla\Firefox\Profiles\y0o3qkrn.default\extensions\{2cc00006-aced-4001-bb89-13cc0ac803a0}\chrome\xulcache.jar
c:\users\beatniche\AppData\Roaming\Mozilla\Firefox\Profiles\y0o3qkrn.default\extensions\{2cc00006-aced-4001-bb89-13cc0ac803a0}\defaults\preferences\xulcache.js
c:\users\beatniche\AppData\Roaming\Mozilla\Firefox\Profiles\y0o3qkrn.default\extensions\{2cc00006-aced-4001-bb89-13cc0ac803a0}\install.rdf
.
.
((((((((((((((((((((((((( Files Created from 2011-07-25 to 2011-08-25 )))))))))))))))))))))))))))))))
.
.
2011-08-25 12:20 . 2011-08-25 12:20 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-08-23 20:54 . 2011-08-23 20:53 979968 ------w- c:\windows\SysWow64\mscories32.exe
2011-08-23 20:41 . 2011-08-12 04:10 8862544 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{D34DD1EA-1C5B-4061-9BCF-129AB2281C24}\mpengine.dll
2011-08-21 22:37 . 2011-06-15 10:02 163840 ----a-w- c:\windows\system32\odbccp32.dll
2011-08-21 22:37 . 2011-06-15 10:02 106496 ----a-w- c:\windows\system32\odbccu32.dll
2011-08-21 22:37 . 2011-06-15 10:02 106496 ----a-w- c:\windows\system32\odbccr32.dll
2011-08-21 22:37 . 2011-06-15 09:59 126976 ----a-w- c:\program files\Common Files\System\Ole DB\msdaosp.dll
2011-08-21 22:37 . 2011-06-15 10:02 212992 ----a-w- c:\windows\system32\odbctrac.dll
2011-08-21 22:37 . 2011-06-15 08:55 86016 ----a-w- c:\windows\SysWow64\odbccu32.dll
2011-08-21 22:37 . 2011-06-15 08:55 81920 ----a-w- c:\windows\SysWow64\odbccr32.dll
2011-08-21 22:37 . 2011-06-15 08:55 319488 ----a-w- c:\windows\SysWow64\odbcjt32.dll
2011-08-21 22:37 . 2011-06-15 08:55 163840 ----a-w- c:\windows\SysWow64\odbctrac.dll
2011-08-21 22:37 . 2011-06-15 08:55 122880 ----a-w- c:\windows\SysWow64\odbccp32.dll
2011-08-21 22:37 . 2011-06-15 08:54 94208 ----a-w- c:\program files (x86)\Common Files\System\Ole DB\msdaosp.dll
2011-08-12 03:24 . 2011-08-12 03:24 -------- d-----w- c:\program files (x86)\Capcom
2011-07-28 19:53 . 2011-07-28 19:53 -------- d-----w- c:\users\beatniche\AppData\Roaming\TagScanner
2011-07-28 19:52 . 2011-07-28 19:52 -------- d-----w- c:\program files (x86)\TagScanner
2011-07-28 19:26 . 2011-07-28 19:26 -------- d-----w- c:\programdata\RapidSolution
2011-07-28 19:26 . 2011-07-28 19:26 -------- d-----w- c:\program files (x86)\RapidSolution
2011-07-28 18:45 . 2011-07-28 18:45 -------- d-----w- c:\program files (x86)\MSXML 4.0
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-07-16 04:26 . 2011-08-21 22:36 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2011-06-15 15:30 . 2011-06-15 15:30 468480 ----a-w- c:\windows\system32\deployJava1.dll
2011-06-11 03:07 . 2011-07-19 16:32 3137536 ----a-w- c:\windows\system32\win32k.sys
2011-06-02 16:24 . 2009-08-18 16:49 564632 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\wlidui.dll
2011-06-02 16:24 . 2009-08-18 15:24 18328 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PeerBlock"="c:\program files\PeerBlock\peerblock.exe" [2010-10-15 2646128]
"AlcoholAutomount"="c:\program files (x86)\Alcohol Soft\Alcohol 120\AxAutoMntSrv.exe" [2010-08-20 33120]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-10-25 932288]
"Adobe Acrobat Speed Launcher"="c:\program files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe" [2010-10-25 36760]
"Acrobat Assistant 8.0"="c:\program files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe" [2010-10-25 821144]
"GrooveMonitor"="c:\program files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"VirtualCloneDrive"="c:\program files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" [2011-03-07 89456]
"AdobeCS5ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-02-22 406992]
"SwitchBoard"="c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe" [2010-02-19 517096]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-01-26 336384]
"ATICustomerCare"="c:\program files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe" [2010-05-04 311296]
"NBAgent"="c:\program files (x86)\Nero\Nero 10\Nero BackItUp\NBAgent.exe" [2010-04-03 1234216]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
"EnableLinkedConnections"= 1 (0x1)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 AWEAlloc;AWE Memory Allocation Driver;c:\windows\system32\DRIVERS\awealloc.sys [x]
R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [x]
R3 ImDisk;ImDisk Virtual Disk Driver;c:\windows\system32\DRIVERS\imdisk.sys [x]
R3 ImDskSvc;ImDisk Virtual Disk Driver Helper;c:\windows\system32\imdsksvc.exe [x]
R3 JMCR;JMCR;c:\windows\system32\DRIVERS\jmcr.sys [x]
R3 MSHUSBVideo;NX6000/NX3000/VX2000/VX5000/VX5500/VX7000/Cinema Filter Driver;c:\windows\system32\Drivers\nx6000.sys [x]
R3 pbfilter;pbfilter;c:\program files\PeerBlock\pbfilter.sys [2010-10-15 24176]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [x]
R3 SwitchBoard;Adobe SwitchBoard;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
R3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\synth3dvsc.sys [x]
R3 terminpt;Microsoft Remote Desktop Input Driver;c:\windows\system32\drivers\terminpt.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [x]
R3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [x]
R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [x]
S0 sptd;sptd;c:\windows\System32\Drivers\sptd.sys [x]
S1 ehdrv;ehdrv;c:\windows\system32\DRIVERS\ehdrv.sys [x]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe [2009-03-02 89600]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [x]
S2 AMD FUEL Service;AMD FUEL Service;c:\program files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-01-26 354304]
S2 AMD Reservation Manager;AMD Reservation Manager;c:\program files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe [2010-06-17 194496]
S2 eamonm;eamonm;c:\windows\system32\DRIVERS\eamonm.sys [x]
S2 ekrn;ESET Service;c:\program files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe [2011-01-12 810144]
S2 epfwwfpr;epfwwfpr;c:\windows\system32\DRIVERS\epfwwfpr.sys [x]
S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe [x]
S2 HyperDeskCustomThemeEnabler;HyperDesk's Custom Theme Enabler;c:\windows\Installer\MSI53B9.tmp [2011-03-14 102400]
S3 amdiox64;AMD IO Driver;c:\windows\system32\DRIVERS\amdiox64.sys [x]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys [x]
S3 clwvd;HP Webcam Splitter;c:\windows\system32\DRIVERS\clwvd.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [x]
.
.
.
--------- x86-64 -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2010-03-23 487424]
"egui"="c:\program files\ESET\ESET NOD32 Antivirus\egui.exe" [2011-02-16 2918656]
"AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2011-03-15 499608]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office12\EXCEL.EXE/3000
Trusted Zone: intuit.com\ttlc
TCP: DhcpNameServer = 192.168.254.254 192.168.254.254
FF - ProfilePath - c:\users\beatniche\AppData\Roaming\Mozilla\Firefox\Profiles\y0o3qkrn.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
.
- - - - ORPHANS REMOVED - - - -
.
BHO-{03E8F25A-BB40-43EC-9378-CCC4ED0E0ECa} - (no file)
Wow6432Node-HKCU-Run-alg1.exe - c:\users\beatniche\AppData\Local\alg1.exe
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\HyperDeskCustomThemeEnabler]
"ImagePath"="\"c:\windows\Installer\MSI53B9.tmp\" -service"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10g_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10g_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10g.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10g.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10g.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10g.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security\CurrentVersion\Info]
@Denied: (2) (LocalSystem)
"AppDataDir"="c:\\ProgramData\\ESET\\ESET NOD32 Antivirus\\"
"DataDir"="ESET\\ESET NOD32 Antivirus\\"
"EditionName"="BUSINESS EDITION"
"InstallDir"="c:\\Program Files\\ESET\\ESET NOD32 Antivirus\\"
"LanguageId"=dword:00000409
"PackageTag"=dword:00000000
"ProductBase"=dword:00000000
"ProductCode"="{50E9E32F-063A-412A-9627-553D5DA57C17}"
"ProductName"="ESET NOD32 Antivirus"
"ProductType"="eavbe"
"ProductVersion"="4.2.71.2"
"UniqueId"="003571594D5C2015"
"ScannerBuild"=dword:00001dd3
"ScannerVersionId"=dword:000015fe
"ScannerVersion"="ready"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
c:\program files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe
.
**************************************************************************
.
Completion time: 2011-08-25 08:47:04 - machine was rebooted
ComboFix-quarantined-files.txt 2011-08-25 12:46
.
Pre-Run: 8,783,925,248 bytes free
Post-Run: 10,804,473,856 bytes free
.
- - End Of File - - 41200BC93EFA8238A52F5707C166285E

Attached Files


Edited by beatniche, 25 August 2011 - 08:49 AM.


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#2 beatniche

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Posted 26 August 2011 - 10:08 AM

Have a done something wrong to be ignored? Just wondering.

#3 Orange Blossom

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    OBleepin Investigator


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Posted 28 August 2011 - 06:06 AM

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have about 120 unanswered topics, about 40 of them older than yours. The oldest is dated Aug. 23, 2011 at 7:52:48 a.m. Eastern Daylight Savings time in the U.S.A. Your log topic is dated Aug. 25, 2011 at 8:57 a.m. using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 beatniche

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Posted 29 August 2011 - 04:37 PM

Thank you for your response. I'm happy to wait for a response now that I know I'm in a queue. I may update the thread soon as I've read through more of the material on the forum and realized I can help myself more if I follow the guidelines of how to gather the logs and info needed for whomever to review the information.

again, thanks
B

#5 HelpBot

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Posted 30 August 2011 - 08:00 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#6 HelpBot

HelpBot

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Posted 04 September 2011 - 08:05 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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