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Computer crashing


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16 replies to this topic

#1 Lowenhertz

Lowenhertz

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Posted 24 August 2011 - 03:57 PM

My computer has recently started crashing recently and I'm struggling to see a pattern so I'm hoping someone on here can help me. it crashed for the first time yesterday and has happened a further 3 times so far today. When it happens the computer freezes and will not respond. It does not automatically reboot or recover. If i restart the computer immediately upon freezing the machine boots but there is no video output, waiting with the maching off for 30 or more seconds solves this (also if i am away when it happens and so do not restart immediately it does not cause the video loss issue). It happens if the computer is under a heavy load or idling. Thank you in advance. Trying to provide as much info as i can below, hopefully got it all in there.

Edit: utorrent since removed, been installed for some time but never actually used to download / upload.

http://speccy.piriform.com/results/zTgqfEpATwccLBUmNqNAh8h

MiniToolBox by Farbar
Ran by Rhys (administrator) on 24-08-2011 at 21:56:36
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/24/2011 05:00:44 PM) (Source: ESENT) (User: )
Description: WinMail (3212) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (08/24/2011 05:00:39 PM) (Source: ESENT) (User: )
Description: WinMail (4080) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (08/24/2011 04:59:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "Narrator, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.

Error: (08/24/2011 04:59:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "Microsoft.MediaCenter.TV.Tuners.Interop, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=amd64". The error returned was Error: The specified assembly is not installed.
.

Error: (08/24/2011 04:59:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "Microsoft.MediaCenter.Sports, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.

Error: (08/24/2011 04:59:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "MiguiControls, Version=1.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.

Error: (08/24/2011 04:59:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "ehRecObj, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.

Error: (08/24/2011 04:59:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "System.Management.Instrumentation, Version=3.5.0.0, Culture=Neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.

Error: (08/24/2011 04:59:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "mcstore, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.

Error: (08/24/2011 04:59:21 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "System.Messaging, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil". The error returned was Error: The specified assembly is not installed.
.


System errors:
=============
Error: (08/24/2011 09:16:36 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (08/24/2011 09:16:35 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (08/24/2011 09:16:34 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (08/24/2011 09:16:34 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (08/24/2011 09:11:33 PM) (Source: Service Control Manager) (User: )
Description: The Windows Live ID Sign-in Assistant service failed to start due to the following error:
%%1053

Error: (08/24/2011 09:11:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Live ID Sign-in Assistant service to connect.

Error: (08/24/2011 09:10:43 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (08/24/2011 08:35:42 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (08/24/2011 08:35:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:31:06 on ?24/?08/?2011 was unexpected.

Error: (08/24/2011 04:59:22 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070005


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 7.2.8)
Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.0.1.98)
Adobe Photoshop Elements 7.0 (Version: 7.0)
Adobe Reader 9.4.5 (Version: 9.4.5)
Age of Empires III: Complete Collection (Version: 1.0.0000.1)
AIO_Scan (Version: 130.0.365.000)
Alien Swarm
Alpha Protocol (Version: 1.00.0000)
Amazon MP3 Downloader 1.0.9
And Yet It Moves
ANNO 1404 - Venice (Version: 2.0.5008.0)
Anno 1404 (Version: 1.00.0000)
ANNO 1404 (Version: 1.02.0000)
Anno 1404 Bonus
APB Reloaded (Version: 1.3.2.559664)
Apple Application Support (Version: 1.2.1)
Apple Software Update (Version: 2.1.1.116)
Assassin's Creed II
Atom Zombie Smasher
µTorrent (Version: 2.0.4)
Audiosurf
Battlefield: Bad Company™ 2 (Version: 1.0.0.0)
BF3 Alpha Trial (Version: 1.0.0.0)
Blood Bowl Legendary Edition version 2.0.1.1 (Version: 2.0.1.1)
BufferChm (Version: 130.0.331.000)
C4200 (Version: 130.0.365.000)
c4200_Help (Version: 82.0.210.000)
Call of Duty: Black Ops
Call of Duty: Black Ops - Multiplayer
Call of Duty: Modern Warfare 2
Call of Duty: Modern Warfare 2 - Multiplayer
CDDRV_Installer (Version: 4.60)
Cities in Motion
City of Heroes/City of Villains (European) (remove only)
Cogs
Commandos 2: Men of Courage
Copy (Version: 130.0.428.000)
Crayon Physics Deluxe
Crysis Wars
DC Universe Online
Defcon v1.6
Defense Grid: The Awakening
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
DiRT 2
DocProc (Version: 13.0.0.0)
Download Manager 2.3.10 (Version: 2.3.10)
Dragon Age II (Version: 1.03)
Dragon Age: Origins (Version: 1.04)
Dual-Core Optimizer (Version: 1.1.4.0169)
Duke Nukem Forever
DUNGEONS - Steam Special Edition
Dwarfs!?
eReg (Version: 1.20.138.34)
erLT (Version: 1.20.0137)
ESN Sonar (Version: 0.41.0)
EVE Online (remove only)
EVEMon (Version: 1.4.1.2798)
FAM 1.0.0.0 RC2 (Version: 1.0.0.0 RC2)
Football Manager 2011
Freelancer
GamersFirst LIVE!
GameSpy Comrade (Version: 1.5.0.156)
GOM Player (Version: 2.1.28.5039)
GOMTV Streamer (Version: 1.0.0.25)
GPBaseService2 (Version: 130.0.371.000)
Hammerfight
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart C4200 All-In-One Driver Software 13.0 Rel. 1 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.002.006.003)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 14.0.8117.416)
KhalInstallWrapper (Version: 2.00.0000)
Killing Floor
League of Legends
Left 4 Dead 2
Logitech SetPoint (Version: 4.80)
LogMeIn Hamachi (Version: 2.1.0.122)
Magic: The Gathering — Duels of the Planeswalkers 2012
Magicka
MarketResearch (Version: 130.0.374.000)
Men of War: Assault Squad
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Game Studios Common Redistributables Pack 1 (Version: 1.0.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Ultimate 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.50.1447.4)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft SQL Server System CLR Types (Version: 10.50.1447.4)
Microsoft Visual C# 2010 Express - ENU (Version: 10.0.30319)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x64 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (Version: 10.0.30319)
Microsoft Visual Studio 2010 Express Prerequisites x64 - ENU (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft XML Parser (Version: 8.20.8730.4)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Microsoft XNA Game Studio 4.0 (ARP entry) (Version: 4.0.20823.0)
Microsoft XNA Game Studio 4.0 (Redists) (Version: 4.0.20823.0)
Microsoft XNA Game Studio 4.0 (Shared Components) (Version: 4.0.20823.0)
Microsoft XNA Game Studio 4.0 (Version: 4.0.20823.0)
Microsoft XNA Game Studio 4.0 (Visual Studio) (Version: 4.0.20823.0)
Microsoft XNA Game Studio 4.0 (XnaLiveProxy) (Version: 4.0.20823.0)
Microsoft XNA Game Studio 4.0 Documentation (Version: 4.0.20823.0)
Microsoft XNA Game Studio Platform Tools (Version: 1.3.0.0)
Mobipocket Reader 6.2 (Version: 6.2.608)
Monday Night Combat
Mount & Blade: With Fire and Sword
Mount and Blade: Warband
MountMusket Battalion (Version: 0.4.2)
Mozilla Firefox 6.0 (x86 en-GB) (Version: 6.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NAVIGON Fresh 3.3.2 (Version: 3.3.2)
NCsoft Launcher (Version: 1.5.23.3)
Norton 360 Premier Edition (Version: 5.1.0.29)
NVIDIA 3D Vision Controller Driver (Version: 275.33)
NVIDIA 3D Vision Controller Driver 275.33 (Version: 275.33)
NVIDIA 3D Vision Driver 275.33 (Version: 275.33)
NVIDIA Control Panel 275.33 (Version: 275.33)
NVIDIA Graphics Driver 275.33 (Version: 275.33)
NVIDIA HD Audio Driver 1.2.23.3 (Version: 1.2.23.3)
NVIDIA Install Application (Version: 2.275.80.0)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA PhysX System Software 9.10.0514 (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.7533)
NVIDIA Update 1.3.5 (Version: 1.3.5)
NVIDIA Update Components (Version: 1.3.5)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
OpenAL
OpenTTD 1.0.3 (Version: 1.0.3)
Origin (Version: 8.2.1.458)
Osmos
Pando Media Booster (Version: 2.3.5.6)
Plain Sight
Plants vs. Zombies: Game of the Year
Poker Night at the Inventory
PS_AIO_Software_min (Version: 130.0.365.000)
PunkBuster Services (Version: 0.991)
QuickTime (Version: 7.66.71.0)
R.U.S.E
Rapture3D 2.4.4 Game
Revenge of the Titans HIB (remove only)
Revo Uninstaller Pro 2.2.3 (Version: 2.2.3)
RIFT (Version: 1.0.0)
Sanctum
Scan (Version: 140.0.80.000)
Section 8: Prejudice
Shop for HP Supplies (Version: 13.0)
Sid Meier's Civilization V
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Speccy (Version: 1.12)
SpeedFan (remove only)
StarCraft II (Version: 1.3.6.19269)
Status (Version: 130.0.469.000)
Steam (Version: 1.0.0.0)
Steel Storm: Burning Retribution
System Requirements Lab
System Requirements Lab (Version: 4.1.72.0)
Team Fortress 2
TeamSpeak 2 RC2 (Version: 2.0.32.60)
TeamSpeak 3 Client
The Settlers 7 - Paths to a Kingdom (Version: 1.07.1264)
The Sims™ 3 (Version: 1.18.9)
The Witcher 2
Toolbox (Version: 130.0.648.000)
Total War: SHOGUN 2
TrayApp (Version: 130.0.422.000)
Tropico 4 - Demo
Ubisoft Game Launcher (Version: 1.0.0.0)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2509470)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2586924)
Veetle TV 0.9.18 (Version: 0.9.18)
Ventrilo Client (Version: 3.0.5)
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (Version: 4.0.8080.0)
VLC media player 1.1.11 (Version: 1.1.11)
VVVVVV
Warhammer Online - Age of Reckoning (Version: )
Warhammer® 40,000®: Dawn of War® II – Retribution™ Beta
WebReg (Version: 130.0.132.017)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Wings of Prey
WinRAR archiver
World of Tanks v.0.6.6
Worms Reloaded
yuPlay client 0.7.17

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 6142.54 MB
Available physical RAM: 3725.19 MB
Total Pagefile: 12283.28 MB
Available Pagefile: 9678.83 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.7 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:592.18 GB) (Free:135.1 GB) NTFS
7 Drive h: (UDISK 2.0) (Removable) (Total:7.57 GB) (Free:1.94 GB) FAT32

========================= Users: ========================================

User accounts for \\RHYS-PC

Administrator ASPNET Guest
Rhys UpdatusUser

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

Edited by Lowenhertz, 24 August 2011 - 04:02 PM.


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#2 Broni

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Posted 24 August 2011 - 09:56 PM

Description: The driver detected a controller error on \Device\Harddisk2\DR2.


Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps HERE

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#3 Lowenhertz

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Posted 25 August 2011 - 04:54 AM

Thanks for the swift reply. I'm currently having difficulty locating the diagnostic program for my hard drive. Everest and Speccy have listed it as 625GB NVIDIA STRIPE 596.18G (RAID).

Also i'm aware you have limited info but can i expect the process to wipe the drive? or will it simply repair?

Thanks again

#4 Broni

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Posted 25 August 2011 - 07:39 PM

Also i'm aware you have limited info but can i expect the process to wipe the drive? or will it simply repair?

I can't answer your question yet.

Enter BIOS and see what it says about your hard drive brand.

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#5 Lowenhertz

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Posted 27 August 2011 - 12:35 PM

BIOS also lists it as an NVIDIA STRIPE. Hopefully there's a nateable mark on the actual HDD or i'll have to try contacting the vendor and hope they can tell me.

#6 Broni

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Posted 27 August 2011 - 01:11 PM

...or you can simply open the case and take a look.

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#7 Lowenhertz

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Posted 27 August 2011 - 05:48 PM

took the side off earlier for a quick look and i'm none the wiser. be taking a better look tomorrow.

#8 Broni

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Posted 27 August 2011 - 06:39 PM

OK...

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#9 Lowenhertz

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Posted 29 August 2011 - 08:20 AM

At this time I have found it to be a western digital product and have downloaded the corresponding tool. The only physical drive it is listing is my printer... The only other thing it lists is C:\ as a logical drive.

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Posted 29 August 2011 - 10:42 AM

The only other thing it lists is C:\ as a logical drive.

That's your hard drive.

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#11 Lowenhertz

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Posted 30 August 2011 - 07:58 AM

The only other thing it lists is C:\ as a logical drive.

That's your hard drive.


Yes but as the tool is listing it as a logical drive only and not a physical drive it will not allow me to perform any kind of tests on it.

Just wanted to say thank you for the continued support on this. So far every step is only seeming to produce more questions.

#12 Lowenhertz

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Posted 30 August 2011 - 08:52 AM

i've just contacted the vendor that sold me the pc and they've told me that the pc was setup using 2 drives in a raid array and this is why the diagnostic tool has been unsuccessful in locating the physical drive.

#13 Broni

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Posted 30 August 2011 - 06:22 PM

Is this computer still under warranty?

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#14 Lowenhertz

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Posted 31 August 2011 - 07:45 AM

Is this computer still under warranty?


nope.

I've had advice from another source to format the drives as a precaution against simple software error so I'm going to attempt that.

#15 Broni

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Posted 31 August 2011 - 09:26 PM

Well let me know how you did.

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