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Bunch of Computer Problems


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7 replies to this topic

#1 Mel_P

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Posted 23 August 2011 - 02:31 PM

Hi,

A coworker came to me with a computer problem. Last week, her computer got infected with a virus which made everything on the desktop and in the program files disappear. So when she restarted it, it gave her some kind of message saying that there was a missing system32 file and that windows couldn't be started. So she took her recovery disk and made a new partition and reinstalled windows XP on the D: drive. Now she can start it up again. That's where she called me. I noticed that all her files where hidden and read-only, so I un-hiddened them and unchecked the read-only and put her network connections back up and everything seemed to be working fine. I was trying to find the files that were in 'My Documents' which seem to have disappeared, and I notice in every folder a file named Axel.dav. I'm trying to download antiviruses (AVG and MalawareBytes) and both of them try to install on D (the HP_RECOVERY drive) which tells me that hasn't enough disk space. So I try to install them on C: which starts fine until after a while I get a write error.

So when I try to go on the D: drive, it gives me a message saying :

Recovery Partition
Warning!

This area of your hard drive
(or partition) contains files used
for your PC Recovery.

Do not delete or alter these files.

Any change to this partition could


What I'm thinking is that when I try to install the antivirus, it tries to modify some files on my D drive which are either protected or my D drive doesn't have enough space... But I don't know. Any ideas of what to do next ?? (I just want to install an antivirus and try to recover My Documents files. And I'm doing it at a distance, since she is 1000 miles away).

Thank you so much for your help

Edited by hamluis, 25 August 2011 - 11:18 AM.
Moved from XP to Am I Infected.


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#2 Soareth

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Posted 23 August 2011 - 02:46 PM

Have you considered a online antivirus scanner that can be run with little to no install?

#3 cryptodan

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Posted 23 August 2011 - 02:51 PM

Where did you install the operating system?

#4 abauw

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Posted 23 August 2011 - 03:10 PM

Could you upload Axel.dav to http://virusscan.jotti.org or http://www.virustotal.com/ and see what detected on that files.

And please Do Not make any changes on that hidden partition so you still could use that Recovery Partition.

Edited by abauw, 23 August 2011 - 03:12 PM.

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#5 Mel_P

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Posted 24 August 2011 - 08:35 AM

Have you considered a online antivirus scanner that can be run with little to no install?


Which one do you recommand ? I tried HouseCall and it wouldn't work.


Where did you install the operating system?


The old one is on drive C, the new one on drive D


Could you upload Axel.dav to http://virusscan.jotti.org or http://www.virustotal.com/ and see what detected on that files.

And please Do Not make any changes on that hidden partition so you still could use that Recovery Partition.


The Axel.dav issue seems to have been resolved. I deleted 3000 occurences of that file and this morning they haven't reappeared yet.

#6 abauw

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Posted 24 August 2011 - 12:45 PM

How do you solved it?
Do you recognise that file infected with what? or you just only delete every file of Axel.dav?

Have you make any changes on Hidden Partition?
And what is your problem now? sorry I just ask this because I want to know your problem :whistle:

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#7 Mel_P

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Posted 25 August 2011 - 11:08 AM

How do you solved it?
Do you recognise that file infected with what? or you just only delete every file of Axel.dav?

Have you make any changes on Hidden Partition?
And what is your problem now? sorry I just ask this because I want to know your problem :whistle:


I deleted every axel.dav file.

I haven't made any changes on Hidden Partition.

And my problem is that I cannot install any antivirus. It tells me the D: drive (Recovery) doesn't have enough space and when I try to install it on the C drive, it starts installing until I get a write error (I'm thinking it tries to modify the windows registry which is on the D drive and it fails).

Thanks for your help

#8 Orange Blossom

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Posted 18 October 2011 - 01:40 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic424019.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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