A coworker came to me with a computer problem. Last week, her computer got infected with a virus which made everything on the desktop and in the program files disappear. So when she restarted it, it gave her some kind of message saying that there was a missing system32 file and that windows couldn't be started. So she took her recovery disk and made a new partition and reinstalled windows XP on the D: drive. Now she can start it up again. That's where she called me. I noticed that all her files where hidden and read-only, so I un-hiddened them and unchecked the read-only and put her network connections back up and everything seemed to be working fine. I was trying to find the files that were in 'My Documents' which seem to have disappeared, and I notice in every folder a file named Axel.dav. I'm trying to download antiviruses (AVG and MalawareBytes) and both of them try to install on D (the HP_RECOVERY drive) which tells me that hasn't enough disk space. So I try to install them on C: which starts fine until after a while I get a write error.
So when I try to go on the D: drive, it gives me a message saying :
This area of your hard drive
(or partition) contains files used
for your PC Recovery.
Do not delete or alter these files.
Any change to this partition could
What I'm thinking is that when I try to install the antivirus, it tries to modify some files on my D drive which are either protected or my D drive doesn't have enough space... But I don't know. Any ideas of what to do next ?? (I just want to install an antivirus and try to recover My Documents files. And I'm doing it at a distance, since she is 1000 miles away).
Thank you so much for your help
Edited by hamluis, 25 August 2011 - 11:18 AM.
Moved from XP to Am I Infected.