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BSOD Analysys Please


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5 replies to this topic

#1 jjpir

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Posted 23 August 2011 - 11:43 AM

Machine Type: HP 610Z-1000 TouchSmart
OS: Windows 7 Professional x64

BSOD occurs after installing SiteKiosk and rebooting.


Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Desktop\081911-19234-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`01e06000 PsLoadedModuleList = 0xfffff800`0204b650
Debug session time: Fri Aug 19 12:40:05.850 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:16.459
Loading Kernel Symbols
...............................................................
................................................................
.....
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff88001eef050, 0, 0, fffff880014014ee}

Unable to load image \SystemRoot\syswow64\DRIVERS\SiteKey.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SiteKey.sys
*** ERROR: Module load completed but symbols could not be loaded for SiteKey.sys
Probably caused by : SiteKey.sys ( SiteKey+14ee )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff88001eef050
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff880014014ee

Debugging Details:
------------------


CONTEXT: fffff88001eef050 -- (.cxr 0xfffff88001eef050)
rax=fffff88001eefb10 rbx=fffff88001eefb18 rcx=0d8b484d75c63a40
rdx=fffffa8005402508 rsi=fffffa800398c615 rdi=0000000000000000
rip=fffff880014014ee rsp=fffff88001eefa30 rbp=fffff88001eefb80
r8=fffffa8005402390 r9=fffff88005be2415 r10=4440498b48000044
r11=fffff880014014b4 r12=0000000000000001 r13=fffff88005be2428
r14=000000000000001b r15=fffffa8005402040
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
SiteKey+0x14ee:
fffff880`014014ee 41ffd2 call r10 {4440498b`48000044}
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3D

PROCESS_NAME: System

CURRENT_IRQL: 6

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880014014ee

STACK_TEXT:
fffff880`01eefa30 00000000`00000000 : fffff880`05bd9b40 00000000`00000012 00000000`00000001 fffff880`01eefb10 : SiteKey+0x14ee


FOLLOWUP_IP:
SiteKey+14ee
fffff880`014014ee 41ffd2 call r10

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: SiteKey+14ee

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SiteKey

IMAGE_NAME: SiteKey.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4b9f70e9

STACK_COMMAND: .cxr 0xfffff88001eef050 ; kb

FAILURE_BUCKET_ID: X64_0x3D_SiteKey+14ee

BUCKET_ID: X64_0x3D_SiteKey+14ee

Followup: MachineOwner
---------

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#2 Allan

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Posted 23 August 2011 - 12:27 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 jjpir

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Posted 23 August 2011 - 12:57 PM

Here it is. Thanks.

==================================================
Dump File : 082311-17253-01.dmp
Crash Time : 8/23/2011 9:57:09 AM
Bug Check String : INTERRUPT_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000003d
Parameter 1 : fffff880`02f8b050
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`016964ee
Caused By Driver : SiteKey.sys
Caused By Address : SiteKey.sys+14ee
File Description : SiteKey Keboard Hook
Product Name : SiteKiosk
Company : PROVISIO GmbH
File Version : 7.5.41.1
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082311-17253-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 271,040
==================================================

#4 Allan

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Posted 23 August 2011 - 01:15 PM

Well, the error is definitely caused by sitekiosk. I suggest you contact them directly - they should have a support forum at the very least.

#5 jjpir

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Posted 24 August 2011 - 08:56 AM

lol, I started with SiteKiosk, they pointed me to this forum.

Thank you for your help.

#6 Allan

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Posted 24 August 2011 - 01:23 PM

Well, it's their program causing the problem so you need to work with them or delete the program. Sorry.




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