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dds help


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4 replies to this topic

#1 silicon mud

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Posted 23 August 2011 - 10:47 AM

I have saved the dds on my vista desktop. when following the guide, i dbl click it & get the message, "the service cannot accept control messages at this time" . I get intrusion blocked messages when i browse from nortons, but nothing from a full system scan shows up. help with my next step would be appreciated.

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#2 Blade

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Posted 23 August 2011 - 11:15 AM

Hi silicon mud,

In this case, when you create your new topic in the Malware Removal forum, simply state that you tried to run DDS and describe what happens. Go ahead and post the GMER log if you can get it to run though.

Hope that helps.

~Blade

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#3 silicon mud

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Posted 23 August 2011 - 01:13 PM

Thank you for your time & help. GMER is running now & i will post is the forum you specified.

#4 Blade

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Posted 23 August 2011 - 01:43 PM

Glad to help :)

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#5 Orange Blossom

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Posted 24 August 2011 - 02:28 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic415798.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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