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XP Pro freezes on RESTART


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#1 gspiese

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Posted 23 August 2011 - 10:37 AM

Using HP EliteBook 8440p, product# XT915UT installing XP Pro sp3 causes laptop to freeze when I RESTART. Shut down, log out all work fine, I just can't do a restart. It freezes at a black screen with the white arrow curson that will not move. To get out of the freeze I have to hold the power button until it shuts-down. This laptop comes with Windows7 which does allow me to do a restart without freezing. However we don't use Windows 7, we have to use XP Pro. Any suggestions on how to find what's causing the laptop to freeze on restart?

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#2 Soareth

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Posted 23 August 2011 - 11:51 AM

What operating system is the laptop currently running? Is it Windows 7 or Windows XP pro or both?

#3 FrankOtheMountaiN

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Posted 24 August 2011 - 09:51 PM

Did you finish the XP install?
If so,
First, I would try going to safe mode and see if you can do a clean restart from there.

Edited by FrankOtheMountaiN, 24 August 2011 - 09:52 PM.


Frank O' The Mountain
Doing more stupid before 5AM than most people do all day.





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