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virusscanner and firewall hijacked?


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11 replies to this topic

#1 E.M. van Loon

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Posted 23 August 2011 - 08:12 AM

About a week ago I installed some downloaded software and immediately uninstalled it when receiving virus warnings. I tried to scan my pc with my standard antivirus software McAfee but that software was inaccessible...
I tried an online scan: ESET (log available), which found and cleaned "a variant of Win32/Adware.Primawega.AJ application".
After that, I did another full scan with Housecall, which only found some suspicious pdf-files(?).

So I thought my pc was clean again, but alas... I think I need your help now...

Windows Security center says that McAfee Antivirus plus runs, but the GUI won't start up or gives a blank screen. I haven't seen any update messages since.
I cannot switch between McAfee Firewall and Windows Firewall.
I tried another ESET scan, but the installation of the Add-on doesn't work any more (Google Chrome browser), at least updating the virus database won't work: proxy error.
Running ESET in IE9 doesn't work either.

In panic-mode I did a registry clean with CCleaner, after which I installed Malwarebyte's AntiMalware.
Running MBAM only succeeded after renaming the executable and running RKill. Updating malware definitions had to be done manually.
Both a quick scan and full scan report no infections (log available).

Anyway, I still cannot access my AV software and I suspect that the virus is still there.

Can you help? Thanks in advance for taking the time to read this and offer a solution!

System info:
Win 7 Professional 64bits SP1
McAfee Antivirus Plus + Windows Defender

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#2 Blade

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Posted 23 August 2011 - 10:17 AM

Hello.

What happens when you try to access McAfee? Do you get a specific error message?

~Blade

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#3 E.M. van Loon

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Posted 23 August 2011 - 10:27 AM

When starting via Desktop shortcut I get a blank square where the GUI should have been, see screenshot:
Posted Image

When starting via the icon in the Windows Taskbar, nothing happens...

#4 Blade

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Posted 23 August 2011 - 10:35 AM

Try this:

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, log in under the account that you normally use; do NOT log in under the account titled "Admin" or "Administrator" unless this account is the one used normally.

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

~Blade


In your next reply, please include the following:
SUPERAntiSpyware Log

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#5 E.M. van Loon

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Posted 24 August 2011 - 12:58 AM

Blade, Thanks for taking me through this process!
Below is the SUPERAntiSpyware Scan Log you asked for. It took a while because there's a lot to scan...

It occurred to me that just after reboot, the Windows Security Center flagged two messages about virus scanner and firewall, but after I opened it, reports were that everything was normal. No change in behaviour of McAfee...

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/24/2011 at 03:15 AM

Application Version : 5.0.1118

Core Rules Database Version : 7592
Trace Rules Database Version: 5404

Scan type : Complete Scan
Total Scan Time : 09:11:06

Operating System Information
Windows 7 Professional 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 374
Memory threats detected : 0
Registry items scanned : 71974
Registry threats detected : 0
File items scanned : 769352
File threats detected : 118

Adware.Tracking Cookie
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\12Y5CGOW.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\PCKQD7IR.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\DXK6E7DP.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\IFWSCWTP.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\ZKKFJ43Y.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\ZBGTU0BZ.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\954W0T50.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\L9S618LB.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\EA1B6ENF.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\XQT42GVF.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\RP6ET8BX.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\962EBGG9.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\QMGGXT00.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\VFU20R35.txt
C:\Users\Eigenaar\AppData\Roaming\Microsoft\Windows\Cookies\T2H3ZGN3.txt
.media6degrees.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.media6degrees.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.doubleclick.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.xiti.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
stat.onestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
stat.onestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.saxoorklamedia.122.2o7.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adtech.de [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.weborama.fr [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.twittercounter.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.twittercounter.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.twittercounter.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.twittercounter.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.eset.122.2o7.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.solvemedia.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.solvemedia.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.bluemango.solution.weborama.fr [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.bluemango.solution.weborama.fr [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.bluemango.solution.weborama.fr [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.bluemango.solution.weborama.fr [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.apmebf.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.mediaplex.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.mediaplex.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.mediacollege.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.mediacollege.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.mediacollege.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atdmt.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atdmt.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.w3counter.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
beacons.hottraffic.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.media6degrees.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.media6degrees.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
be.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
be.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.bt.ilsemedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.bt.ilsemedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
stats.ilsemedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
g.blogads.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adbrite.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adbrite.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adbrite.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ads.crakmedia.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.lolporn.tumblr.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.lolporn.tumblr.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.lolporn.tumblr.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adbrite.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adbrite.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ads.22tracks.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.22tracks.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.22tracks.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.22tracks.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
22tracks.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
s09.flagcounter.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ohra.adservinginternational.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
stat.onestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.doubleclick.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.fdmg.112.2o7.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.ru4.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
openx.motomedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
openx.motomedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
openx.motomedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
openx.motomedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
openx.motomedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
openx.motomedia.nl [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.2o7.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
nl.sitestat.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.overture.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.overture.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
a.visualrevenue.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.statcounter.com [ C:\USERS\EIGENAAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
oddcast.com [ C:\USERS\EIGENAAR\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\3EENPKCG ]
secure-us.imrworldwide.com [ C:\USERS\EIGENAAR\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\3EENPKCG ]

Trojan.Agent/Gen-FakeAlert[Local]
ZIP ARCHIVE( F:\20 DATA\FUN\FOKSUK.ZIP )/FOKSUK.EXE
F:\20 DATA\FUN\FOKSUK.ZIP
ZIP ARCHIVE( G:\99 BACK-UP\E-SCHIJF\10 DATA\FUN\FOKSUK.ZIP )/FOKSUK.EXE
G:\99 BACK-UP\E-SCHIJF\10 DATA\FUN\FOKSUK.ZIP

#6 Blade

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Posted 24 August 2011 - 11:38 PM

Apart from the problems with McAfee. . . are there any other odd behaviors? Things like popups, searches being redirected, weird error messages.

~Blade

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#7 E.M. van Loon

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Posted 25 August 2011 - 01:02 AM

Well, here are some things that are different than before:
- McAfee right mousebutton doesn't work in Windows quick launch box
- Windows Explorer integration for scanning individual files seems to work, but yields the blank screen as in my previous reply.
- I get no auto-update messages from McAfee anymore
- I cannot switch to Windows Firewall
- Installation and/or updating extra online scanners such as ESET, Panda Cloud Antivirus fails: "Cannot get update. Is Proxy configured?"
I don't have a proxy (as far as I know...)
- Sometimes the focus of the application window I am working in is suddenly lost. So typing text is difficult when you need to click the window every minute and retype the text that should ave been there in the first place.
This happened until two days ago.
- Sometimes the windows taskbar, which is auto-hidden, does not appear when pointing the mouse there
- Sometimes my screensaver isn't activated (and an hour later is works flawlessly
- Since I installed MBAM I see that Skype is trying to contact a suspicious(?) ip-address:
07:42:35 Eigenaar IP-BLOCK 62.45.204.122 (Type: outgoing, Port: 44558, Process: skype.exe)
20:20:09 Eigenaar IP-BLOCK 62.45.246.12 (Type: outgoing, Port: 44558, Process: skype.exe)
- Windows configuration panel says that McAfee was installed 2011-08-24, while CCleaner says the install date was 2011-08-23 (both version 11.0.572). So it seems that updates *are* done?
- I've no odd behaviours while browsing the www, no pop-ups, no redirecting. I do use AdBlock Plus though.

That's all I can think of now. Hope this is of any use to you.

Thanks, Ernst

#8 Blade

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Posted 25 August 2011 - 12:45 PM

Hello.

Let's give this a try.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

~Blade


In your next reply, please include the following:
Dr. Web Log

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#9 E.M. van Loon

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Posted 26 August 2011 - 12:22 PM

Hi,

I did the scans as you requested: no viruses found and I couldn't save report list... so no Dr. Web Log.

After rebooting McAfee antivirus and firewall were switched off, I've switched them back on manually.

Regards, Ernst

#10 Blade

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Posted 26 August 2011 - 05:05 PM

Hello,

It appears that the issues on your system will require a more in-depth examination than can be performed in this forum. Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days (3-5 days is the average wait right now) before you receive a reply. But rest assured, help is on the way!

~Blade

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#11 E.M. van Loon

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Posted 27 August 2011 - 08:42 AM

Blade,

Thanks for your help. I did all you asked for, here is a link to my new thread.

Best regards,
Ernst

#12 Blade

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Posted 27 August 2011 - 12:26 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic416272.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Please do not bump your topic. Do not worry about being forgotten; we have mechanisms in place to ensure that you are not overlooked.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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