I'm glad somebody else has had success with HP, because we have had nothing but problems with them where I work. Not only do their products suck (too many problems to mention, but here's a short list: driver problems, hardware problems/failures, BSOD's, freezes, incompatibilities, etc...on brand new PC's, mind you), trying to get support is horrendous. To get a chat session going you have to enter the serial number and product number...too bad the system rejects the numbers whether they're right or not (meaning you can never get a chat going). Contact by email is often ignored for days or weeks. You can't order a computer because this
processor requires this
sticker on the case, but there is no drop down menu to change the sticker when you change the processor. When they ship stuff, they'll put something small like a speaker bar in this gigantic box, shipped WEEKS ahead of the computer itself. Don't get me started on docking stations and monitors. And good luck trying to track anything they ship. I've NEVER successfully tracked a package using HP's website (it never finds the order). They switch graphics cards (and corresponding outputs, DVI-D to DMS-59) on a batch of computers with no notification but still ship the old graphics splitters with the computers. We had to wait over a month to get a new laptop in because there was some chip shortage. I could go on for ages.
I would KILL to get our Dell contract back (okay, not really, but you know what I mean). We joke all the time about getting on Dell's support chat (which is super easy to use, btw) just because we miss them. lol.
But seriously, I'm not sad to see HP go.
*EDIT*: Oh, one more before I leave. We were trying to find out when the warranty expired for a given HP computer. Using their site was useless as the form wouldn't take any serial or product number we threw at it. Somehow managed to get on chat and gave the lady the serial number. She couldn't find it either. As it turns out, you MUST use uppercase characters (figured that out ourselves after baffling the support lady).
To the HP fans out there, sorry for bashing them, but I only talk from experience. Everything was so much easier with Dell.
Edited by keyboardNinja, 26 August 2011 - 12:51 AM.