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Zentom virus removal but issues following


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#1 DevinH

DevinH

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Posted 23 August 2011 - 06:52 AM

Hello All,

A friend of mine brought me their computer with an issue of windows blue screening at login. They stated that they installed Zentom by accident and it was "taking over". They had Norton installed on the PC but admittedly did not run it regularly.

I attempted a start up in Safe mode with networking and it was successful. I installed and updated Mbam. Upon the scan starting, Mbam was shut down and corrupted. I then tried running SAS remote from a USB drive and it too was shut down shortly after the scan started. After this, I tried using Rkill and exehelper to shut down the process and run Mbam. The process would be shutdown would automatically restart. I tried several times nothing worked. Finally I decided to attempt something different and reran SAS from the USB. I paused the scan before it could be shut down and removed what viruses it found. Then I restarted and used rkill to end the process and it stayed shut down. I then used mbam_clean to remove the corrupted MB. Restarted the computer in safe mode still. Ran rkill and then installed and updated MB. I ran SAS and MB and removed all of the viruses (Several different viruses and thousands corrupted files). Then I restarted the computer (not in safe mode). It ran fine and windows started up normally. I tried to run MB and it shut down. I tried to run SAS and it shut down. I then restarted in safe mode again and attempted to start all this again. However, now explorer.exe won't start. Windows can start normally but explorer.exe will not start in safe mode or otherwise.

After all this, I run all the previous steps but no virus is found. Mbam still gets corrupted and shut down. I tried running some other stuff out of desperation. I tried Avira and Advanced System Care but nothing finds anything. I ran CCleaner for sport. But i am back almost in the same spot.

I downloaded DDS and Gmer onto a usb and ran them on the infected computer. DDs ran (see attached) but Gmer gets shut down on scan.

Any and all help is appreciated.





.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by SANDIE at 7:03:04 on 2011-08-23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3539.3101 [GMT -4:00]
.
AV: Norton Internet Security *Disabled/Outdated* {E10A9785-9598-4754-B552-92431C1C35F8}
AV: AntiVir Desktop *Disabled/Outdated* {AD166499-45F9-482A-A743-FDD3350758C7}
FW: Norton Internet Security *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\414603888:2409974247.exe
C:\Program Files\Fingerprint Sensor\AtService.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
c:\Program Files\Intel\WiFi\bin\S24EvMon.exe
svchost.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\spoolsv.exe
c:\drivers\audio\r213367\stacsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\SMManager.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe
c:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe
c:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
c:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\IObit\Advanced SystemCare 4\PMonitor.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.bing.com
uSearch Bar = hxxp://inboxtoolbar.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyOverride = ;<local>
uURLSearchHooks: Inbox Toolbar: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: AppGraffiti: {6f6a5334-78e9-4d9b-8182-8b41ea8c39ef} - c:\progra~1\appgra~1\APPGRA~1.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Inbox Toolbar: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers runtime\YontooIEClient.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - No File
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Advanced SystemCare 4] "c:\program files\iobit\advanced systemcare 4\ASCTray.exe"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRunOnce: [scan_after_setup] "c:\program files\avira\antivir desktop\avcenter.exe" /SCANAFTERSETUP="scan wait newprocess"
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [DellControlPoint] "c:\program files\dell\dell controlpoint\Dell.ControlPoint.exe"
mRun: [DellConnectionManager] "c:\program files\dell\dell controlpoint\connection manager\Dell.UCM.exe"
mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe
mRun: [USCService] c:\program files\dell\dell controlpoint\security manager\BcmDeviceAndTaskStatusService.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellco~1.lnk - c:\program files\dell\dell controlpoint\system manager\DCPSysMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\tdmnot~1.lnk - c:\program files\wave systems corp\trusted drive manager\TdmNotify.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: &Search - http://tbedits.totalrecipesearch.com/one-toolbaredits/menusearch.jhtml?s=100000459&p=YKxdm004YYus&si=&a=5D6B270D-D030-4FA1-BB36-C6FD6F64F036&n=2011071012
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
LSP: mswsock.dll
Trusted Zone: data-tronics.com
DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://dtvcs4.data-tronics.com/CACHE/stc/1/binaries/vpnweb.cab
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1 205.152.128.23
TCP: Interfaces\{5F25534E-8EF3-47A3-8FC4-D426A0D32E82} : DhcpNameServer = 192.168.0.1 205.152.128.23
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - c:\progra~1\inboxt~1\Inbox.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 wvauth nwprovau
.
============= SERVICES / DRIVERS ===============
.
R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-8-19 11608]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-7-18 123264]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-8-19 136360]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2009-5-15 1803512]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-8-19 61960]
R2 buttonsvc32;Dell ControlPoint Button Service;c:\program files\dell\dell controlpoint\DCPButtonSvc.exe [2009-11-20 278304]
R2 dcpsysmgrsvc;Dell ControlPoint System Manager;c:\program files\dell\dell controlpoint\system manager\DCPSysMgrSvc.exe [2009-12-10 376608]
R2 SMManager;Smith Micro Connection Manager Service;c:\program files\dell\dell controlpoint\connection manager\SMManager.exe [2009-12-22 78848]
R2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2009-12-17 497856]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2010-4-9 112512]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2010-4-9 540288]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2010-4-9 109568]
R3 SRS_PremiumSound_Service;SRS Labs Premium Sound;c:\windows\system32\drivers\SRS_PremiumSound_i386.sys [2010-4-8 232744]
S0 jwfrcqs;jwfrcqs;c:\windows\system32\drivers\sdmftbv.sys --> c:\windows\system32\drivers\sdmftbv.sys [?]
S2 AdvancedSystemCareService;Advanced SystemCare Service;c:\program files\iobit\advanced systemcare 4\ASCService.exe [2011-8-19 353280]
S2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-8-19 269480]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-9-27 136176]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-9-27 136176]
S3 NvtSp50;NvtSp50 NDIS Protocol Driver;c:\windows\system32\drivers\nvtsp50.sys --> c:\windows\system32\drivers\NvtSp50.sys [?]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-25 14336]
.
=============== Created Last 30 ================
.
2011-08-22 19:00:49 2855 ----a-w- c:\windows\explorer.PIF
2011-08-22 19:00:18 -------- d--h--w- c:\windows\PIF
2011-08-19 18:17:46 -------- d-----w- c:\documents and settings\all users\application data\!SASCORE
2011-08-19 18:17:44 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-08-19 18:02:01 61960 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2011-08-19 18:02:00 -------- d-----w- c:\program files\Avira
2011-08-19 18:02:00 -------- d-----w- c:\documents and settings\all users\application data\Avira
2011-08-18 17:08:08 -------- d-----w- c:\documents and settings\sandie\application data\Malwarebytes
2011-08-18 17:07:51 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-08-18 17:07:51 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-08-18 17:07:48 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-08-18 17:07:48 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-17 18:43:40 -------- d-----w- c:\documents and settings\sandie\application data\SUPERAntiSpyware.com
2011-08-17 18:43:40 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-08-12 19:41:15 -------- d-----w- c:\documents and settings\sandie\local settings\application data\{F6296155-E2B4-4E19-B599-E7D9E23F80AB}
2011-08-12 18:29:43 -------- d-----w- c:\program files\IObit
2011-08-12 17:24:05 -------- d--h--w- c:\documents and settings\all users\application data\Common Files
2011-08-12 17:23:46 -------- d-----w- c:\documents and settings\all users\application data\MFAData
2011-08-12 14:47:38 -------- d-----w- c:\program files\CCleaner
2011-08-12 14:07:58 -------- d-----w- c:\documents and settings\sandie\application data\IObit
2011-08-04 01:14:24 0 ----a-w- c:\windows\Qfusebehamicu.bin
2011-08-04 01:12:49 -------- d-----w- c:\program files\Yontoo Layers Runtime
2011-08-04 01:12:49 -------- d-----w- c:\documents and settings\all users\application data\Tarma Installer
.
==================== Find3M ====================
.
2011-06-02 14:07:35 1867904 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 7:03:49.90 ===============

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#2 HelpBot

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Posted 28 August 2011 - 06:55 AM

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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#3 DevinH

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Posted 29 August 2011 - 07:39 AM

Issue still remains.

#4 Blade81

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Posted 31 August 2011 - 05:35 AM

Hi,

Could you post fresh dds logs + gmer log, please?

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#5 Blade81

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Posted 12 September 2011 - 10:56 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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