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Windows 7 will no longer install updates


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#1 HemiMoparGuy1981

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Posted 22 August 2011 - 09:06 PM

Hey Guys,

I'm hoping to find an answer on why my computer is having a problem installing any updates now, be it windows updates, or other programs like acrobat reader and such...and if my no print issue may be related. I had no problems for a while running updates when I bought the computer in February, now as of a couple months ago, it always has errors when trying to install them. I have a Compaq Presario CQ56 Notebook PC running 64 bit Windows 7 Home Premium SP1. This problem occured about the same time that I noticed a no print issue, so I'm wondering if they are related. I tried 2 different printers that I've never had issues with until recently. Lexmark 3350 and a HP 932C are the printers with the proper drivers installed and the Lexmark has even worked on this computer a couple times before back when I first got it. I ran into this issue so I got out the HP to try and same thing. I click print, from any program, MS Office, Acrobat reader, whatever, and it does nothing...the program thinks it sent it, but the Print Status shows nothing, and nothing more happens. However, when in printer settings I can click print test page, and it'll spit it right out. Any help will be greatly appreciated.

Thank You in Advance,
Eric

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#2 coxchris

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Posted 22 August 2011 - 10:38 PM

can you please confirm that the print spooler service is "on"

A print spooler is software that temporarily stores print jobs on the computer hard disk or in memory until the printer is ready to print them. If you've been waiting an unusually long time for a document to print, or if you see an error message about the print spooler, spooler subsystem, or spooler resources, you might need to change and then restart the Print Spooler service on your computer.

To change or restart the Print Spooler service
You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools.
2. Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Right-click the Print Spooler service, and then click Properties.
4. On the General tab, next to Startup type, make sure that Automatic is selected.
5. If the service is not already running, under Service status, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

try this link first http://support.microsoft.com/mats/windows_update/en-us it will find problems and fix them on windows update

see if that helps

Edited by coxchris, 22 August 2011 - 10:45 PM.

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#3 HemiMoparGuy1981

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Posted 23 August 2011 - 07:57 AM

Thanks for the reply, unfortunely, neither suggestions worked...print spooler was set to auto and was at started status, and the update fix-it link found no errors and said no changes will be made or something...and then I ran update again and it still shows 4 failed updates that have been that way for a couple months. I also installed Norton to make sure this is not a viral issue...any other ideas?

Thanks Again,
Eric

#4 HemiMoparGuy1981

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Posted 26 August 2011 - 03:47 PM

Still having these issues...any other advice to check out?

Thanks Again,
Eric

#5 HemiMoparGuy1981

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Posted 03 September 2011 - 09:51 AM

Still having these issues...any other advice to check out?

Thanks Again,
Eric




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