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no sound in internet browser(chrome and i.e)


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3 replies to this topic

#1 Aidz09

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Posted 22 August 2011 - 08:40 PM

Hi everyone! I encountered a problem with my web browser(chrome) recently. There's no audio coming from youtube or facebook video players. This happened after I installed "malwarebytes anti-malaware" and I ran it because it detected a malaware. Guys, I'm not really a computer tech so there maybe terms or queries that I can’t understand so please be patient with me. I think other files got damaged after I deleted and restart my desktop. I tried reading other forums and re-installing flash player, soundcard, checking my volume control and all. I also tried fixing the reg entry for “wavemapper” but still no good.
I think this is the same problem encountered of one of your members (nflskins12). Below is his problem I just copied and paste it from your forums but I can’t understand some of the troubleshooting they discussed with bleeping gringo.


“A couple weeks ago I got a virus on my computer that ran a fake security alert pop-up and would enable random advertising pop ups on my browser (Firefox - even though all pop-ups should be blocked). I ran Malwarebytes and SuperAntiSpyware and that seemed to get rid of most of the problem. However, a couple days ago I left my browser up overnight (Firefox) and I got on in the morning and I had 3 or 4 error messages dealing with Windows System32. So I restarted my computer and everything started up completely fine except I can't get on the internet, I apparently don't have any sound device driver and the taskbar is gray and looks like it's from an older version of windows.

I've checked the device manager and it says my drivers are working properly but for some reason, my computer isn't detecting them at the same time. I fear something got deleted from my registry when I was cleaning out this virus.

Sidenote: I don't get any error messages or anything at start up or at any time I'm on the computer. I just can't get on the internet, there's no sound device, and the taskbar/"minimise-restore down-close" browser buttons look weird (gray and look like a very old version of windows)”



Can anyone help me with this? Thank you in advance-Aidz

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#2 Orange Blossom

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Posted 22 August 2011 - 10:05 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 HelpBot

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Posted 27 August 2011 - 08:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

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    • Please do this even if you have previously posted logs for us.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#4 HelpBot

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Posted 01 September 2011 - 08:50 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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