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Win7 Antispyware 2012 solution not working


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#1 freducator

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Posted 22 August 2011 - 07:23 PM

Hello,

I am new to this forum as of today so apologies if I am posting at the wrong place or if my concern is totally obvious.

I am attempting to follow Automated Removal Instructions for Win 7 Antispyware 2012, which has worked for me before. I can't get past step three which is to run FixNCR.reg. The error message reads "Cannot import (then it lists the location of th FixNCR.reg file). Not all data was successfully written to the registry..."

Yes, I installed the program through a clean computer, and yes then I attemped "Run as administrator" as outlined in the bleepingcomputer instructions.

I believe not getting through this step is keeping me from continuing with the removal process.

Any help?

-Freducator

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#2 boopme

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Posted 22 August 2011 - 08:08 PM

Hello, First I moved thia from WIN7 to Am I Infected.

Did you attempt this?

If you do not have any removable media or another clean computer that you can download the FixNCR.reg file onto, you can try and download it to your infected computer using another method. On the infected computer, right click on the Internet Explorer's icon, or any other browser's icon, and select Run As or Run as Administrator. If you are using Windows XP, you will be prompted to select a user and enter its password. It is suggested that you attempt to login as the Administrator user. For Windows 7 or Windows Vista, you will be prompted to enter your Administrator account password.

Once you enter the password, your browser will start and you can download the above FixNCR.reg file. When saving it, make sure you save it to a folder that can be accessed by your normal account. Remember, that you will be launching the browser as another user, so if you save it to a My Documents folder, it will not be your normal My Documents folder that it is downloaded into. Instead it will be the My Documents folder that belongs to the user you ran the browser as. Once the download has finished, close your browser and find the FixNCR.reg file that you downloaded. Now double-click on it and allow the data to be merged. You should now be able to run your normal executable programs and can proceed to the next step.
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