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Windows cannot repair this computer automatically


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#1 ThugAngel985

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Posted 22 August 2011 - 10:39 AM

I have an Acer Aspire 8735 laptop which runs windows 7, this morning my partner was putting a kids film on for my son to watch and accidently clicked on something which then shut the laptop down. When I tried to turn it back on it went straight to Startup Repair and has been doing this all day. I can not get logged on to it at all. The results from the Startup Repair are as follows:-
Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature01: 6.1.7600.16385
Problem Signature02: 6.1.7600.16385
Problem Signature03: unknown
Problem Signature04: 21200950
Problem Signature05: AutoFailover
Problem Signature06: 21
Problem Signature07: CorruptFile
OS Version: 6.1.7600.2.0.0.256.1
Local ID: 1033

I have been searching about this problem all day and came across someone else who had the same problem which was a rootkit virus, the advice was to fix it with a Kaspersky USB Rescue Disk, but it wouldn't boot. I have also tried burning to disk but still no luck. I have tried the advice on the following sites
* http://www.troublefixers.com/fix-virus-infected-computer-with-bootable-usb-rescue-disk/
* http://www.troublefixers.com/how-to-remove-a-virus-that-does-not-allow-to-run-virus-scan/

I would appreciate any advice on this problem because I am lost without my laptop :(

Edited by Orange Blossom, 22 August 2011 - 10:51 AM.
Moved to AII from Windows 7. ~ OB


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#2 Farbar

Farbar

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Posted 27 August 2011 - 04:24 AM

Hi ThugAngel985,

Welcome to Bleeping Computer. I will be assisting you.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]

#3 Farbar

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Posted 31 August 2011 - 07:32 AM

This thread will now be closed due to lack of activity.

If you need this topic reopened, please send me a Private Message and I will reopen it for you.

If you should have a new issue, please start a new topic.




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