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Issue's VAIO windows xp


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#1 cholbach

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Posted 22 August 2011 - 09:28 AM

First let me thank you for helping in advance. I have a VAIO laptop that had a virus/worm/whatever. Installed and ran a couple of free antivirus programs and resolved some of the issue's but not all. The problem was that my desktop disappeared and task manager was disabled. I have since recovered most of the desktop and enabled task manager. The problem is that I have lost "my computer" and when I bring up the program listings through start, the subfolders or tree's or whatever they are called, all show empty.

Another issue, not sure if it is related, it that internet explorer opens up randomly and I am getting a lot of IE explorer error messages. With that said, I mostly use Safari to browse with.

Some info on the computer is Sony Vaio laptop. Running windows xp, scanned with Malwarebytes, Super antispyware, and Mcafee. Any help would be greatly appreciated. I am a novice so I might require some walking through.

Let me know what other info would help.

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#2 boopme

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Posted 22 August 2011 - 09:46 AM

Hello and welcome. I moved this to the Am I Infected forum.

Let's run these next and see how it is after.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.


This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.




I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 cholbach

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Posted 22 August 2011 - 10:20 AM

Thanks for moving it. I attempted to do the first step, but since I am not home, the internet I am pulling off of blocked access to the sire. I will go through the steps and post up when I am home. Thank you again

#4 boopme

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Posted 22 August 2011 - 01:55 PM

OK, we'll look back.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 cholbach

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Posted 22 August 2011 - 06:10 PM

Did the first two steps. the following is the log. Getting ready to do online scan.


Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
McAfee SecurityCenter
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
Malwarebytes' Anti-Malware
Java™ 6 Update 14
Out of date Java installed!
Adobe Flash Player 10.1.53.64
Adobe Reader X (10.1.0)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

#6 cholbach

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Posted 22 August 2011 - 07:55 PM

Running scan now but realized I did all this in normal mode. Should I do it again in safe mode? Scan log for online scan did not post. I did have 7 threats, all trojans...

#7 boopme

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Posted 22 August 2011 - 08:20 PM

No, I want all this in Normal.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 cholbach

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Posted 24 August 2011 - 09:47 AM

So I did all the steps. Re-ran malware and it came up clean. Safari became disabled in the process and explorer kept encountering a problem and was shutting down. Was finally able to uninstall and reinstall safari and explorer. Everything appears to be working fine now. Thank you for your help

#9 boopme

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Posted 24 August 2011 - 10:57 PM

Had to fix my PC. Needed an NIC card.


Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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