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Bluescreen of death in normal mode

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3 replies to this topic

#1 Sollie


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Posted 22 August 2011 - 06:23 AM

So, first of all I'm running a Win7 with nod32 antivirus and spybot searchndestroy. Have been running this for about half a year.

At first my computer selfinstalled the program/malware "security protection", to which I responded with running my computer in safe mode and trying to clean it with Spybot snd. It found a few problems, however when I restarded in normal mode, the malware was still there, so in safemode I downloaded Malwarebytes anti-malware, and ran a scan with that. To which it removed a few more objects.

So, then I ran my computer in normal mode, did a few more scans and then suddenly a bsod popped up. Restarting the computer I realized that I can't launch my computer in normal mode anymore. Every time it goes past the blue welcome screen, a blue screen of death appears.

I'm thinking that maybe during the scans, it's possible that they would have erased some vital windows files?

Not sure what to make of this. Again, I cannot launch my computer in normal mode, so I can't post a HiJackThis log or anything. Though I can run my computer in safe mode, so, I don't know.

I'd appreciate some help.

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#2 Blade


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Posted 22 August 2011 - 11:29 AM


You'll need to submit a help request to the MRT due to your situation. Please follow the below instructions, but since you lack access to Normal Mode you should run all requested scans in Safe Mode.

It appears that the issues on your system will require a more in-depth examination than can be performed in this forum. Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days (3-5 days is the average wait right now) before you receive a reply. But rest assured, help is on the way!


If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
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#3 Sollie

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Posted 24 August 2011 - 09:29 AM

Thanks. And yeah. I posted there, so you can probably lock this or w/e.

#4 Orange Blossom

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Posted 24 August 2011 - 05:02 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic415898.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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