Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Using usb ports causes laptop to freeze and become inop


  • Please log in to reply
4 replies to this topic

#1 dsb55

dsb55

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:21 AM

Posted 21 August 2011 - 11:48 PM

Hi all.

So I've been trying to repair an Acer Aspire 5100 laptop. Windows XP. The issue as described to me, after downloading something none of the usb ports would work, in addition to not working it causes the entire computer to freeze and must be manually rebooted via the power button.

Now to vent a little...I've been working on this thing all day, device manager shows no ? or ! symbols. I've used Driver Robot and AVG PCtuneup to no avail. I've tried to uninstall and reinstall Universal Serial Control Boot with no effect. I even cleaned and defragged register and drives, in addition to running a FIX.REG file, nadda. UPnP is enabled, etc. I've updated just about every driver on this computer, no viruses, etc. Uninstalled pretty much every non essential program, etc. I feel like all that's left is a complete OS reinstall, since there are no system restore points. The problem even persists in safe mode.

After scouring the internet all day I came to this place.

So to save a few steps...after looking in the event log...I get the following four errors whenever you plug a USB device in. (Note - when I plug in a mouse it does not freeze the system but results in an unknown device regardless of the port)

The Infrared Monitor service depends on the Terminal Services service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. Event 7001

The Bytemobile Web Configurator service failed to start due to the following error:
The system cannot find the path specified. Event 7000

The eLock2BurnerLockDriver service failed to start due to the following error:
The system cannot find the file specified. Event 7000

The eLock2FSCTLDriver service failed to start due to the following error:
The system cannot find the file specified. Event 7000

I'm wondering what this elock thing is? Any help would be greatly appreciated!

BC AdBot (Login to Remove)

 


#2 USN Vet

USN Vet

  • Members
  • 190 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:21 AM

Posted 22 August 2011 - 03:17 AM

Seeing that you ran tuneup & registry fix software, is enough to tell me that you should reinstall the OS and drivers after backing up your personal files/data. Especially after the problem started after "downloading Something". Registry cleaners can do more harm than good, and Tuneup apps usually incorporate one.
Feel free to ignore my comment, just another user !

#3 hamluis

hamluis

    Moderator


  • Moderator
  • 55,862 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:21 AM

Posted 22 August 2011 - 07:56 AM

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.Louis

Edited by hamluis, 22 August 2011 - 07:57 AM.


#4 dsb55

dsb55
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:21 AM

Posted 22 August 2011 - 02:42 PM

USN Vet - thanks that's exactly what I did and to no avail. However, the only errors that I have now in the event viewer are the elock ones. Any advise?

Louis - Next time don't waste your time or mine with posting things that aren't relevant to fixing the problem. Thanks.

Edited by dsb55, 22 August 2011 - 02:42 PM.


#5 frankp316

frankp316

  • Members
  • 2,677 posts
  • OFFLINE
  •  
  • Local time:09:21 AM

Posted 22 August 2011 - 06:14 PM

That is posted on any thread on the board where registry cleaners are brought up just in case a casual user sees the term "registry cleaner" and thinks it might be a good idea. It's a general cautionary post.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users