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Windows Update Problem


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7 replies to this topic

#1 melnsue

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Posted 21 August 2011 - 04:45 PM

Hi folks,
as a newby on the block I will apologise in advance for any failure in protocol. I am endeavouring to resolve Windows Update issues on my daughters laptop. The laptop is a Toshiba Satellite A100-049, running MS Windows Vista Home Premium 32-bit SP2. She had noted that although the installation appeared successful, upon restart the percentage remained at zero during the configuration.

Configuring updates: Stage 1,2 &3 of 3 - 0% Complete. At this point message - Unable to configure updates - reverting to previous configuration.

Unfortunately there was a number of problems initially:
C-drive was almost full, with only 5Mb remaining - data files were transferred to partitioned drive E, freeing up 6.5Gb
Malware was present - Zagrebland, MyWay.MyWebSearch & Media Plex - these were eventually removed using a combination of SuperAntiSpyware, SpyBot, HijackThis & Malwarebytes, in Safe mode.

Over the past several days the following updates had failed:
KB2563227
KB9055866
KB2559049
KB2562937
KB2536276
KB2567680
KB2563894
KB2556532

All with the exception of KB2556532 have eventually been successful. Error Code: 80070020. I have tried MS Fixit, advised by MS, and although it stated Windows Update was repaired, this did not appear to resolve the problem. Malwarebytes does not register any problems. I have noted that during the restart, as if a command prompt on a black backgroung, '2/290 ntoskrnl.exe' shows on the screen.

I hope this information has been relative and someone can provide a way forward.
Thanks.

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#2 Broni

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Posted 21 August 2011 - 05:29 PM

Did you try to download and install it manually: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=27033 ?

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#3 melnsue

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Posted 26 August 2011 - 05:19 PM

Hi Broni,
thanks for your response. I had tried manual download but did not work. The issue is not specifically the download, it is the following:
The progress bar hangs at 0 percent in Windows Vista when you click "Download and install" on the Windows Update Web site or on the Microsoft Update Web site. It appears ntoskrnl.exe is corrupted. I tried MS Fixit but it did not resolve. I have also tried via the Command prompt, using sfc /scannow but whilst it found corrupt files it could not fix them. Although the fault does not appear to prevent me using the laptop it looks as if I will experience difficulties in downloading any future updates. Any help would be welcome. Is this query in the right section or is it better placed elsewhere?

#4 Broni

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Posted 26 August 2011 - 05:26 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#5 melnsue

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Posted 27 August 2011 - 06:50 PM

Hi Broni,
herewith, as requested, the following reports/log files:

Checkup
Results of screen317's Security Check version 0.99.7
Windows Vista Service Pack 2
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
Avira successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 13
Java™ SE Runtime Environment 6
Java™ 6 Update 4
Out of date Java installed!
Adobe Flash Player
Adobe Reader 8.1.3
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
Avira Antivir avgnt.exe
Avira Antivir avguard.exe
Windows Defender MSASCui.exe
``````````End of Log````````````

Result
MiniToolBox by Farbar
Ran by Mother Earth (administrator) on 27-08-2011 at 22:14:04
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:58343
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : MotherEarth-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-19-D2-5D-C4-E3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d4ee:9ccb:dc2e:5579%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 27 August 2011 21:58:41
Lease Expires . . . . . . . . . . : 28 August 2011 21:58:41
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 251664850
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-A3-E9-B2-00-A0-D1-6B-27-B2
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-A0-D1-6B-27-B2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:34f9:3c50:3f57:fffb(Preferred)
Link-local IPv6 Address . . . . . : fe80::34f9:3c50:3f57:fffb%9(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{5291AF49-A5C9-4154-90AC-597BAF10F533}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C3720B2F-BB3A-4986-B583-6729FCB98BE6}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.230.148
74.125.230.144
74.125.230.145
74.125.230.146
74.125.230.147



Pinging google.com [74.125.230.146] with 32 bytes of data:

Reply from 74.125.230.146: bytes=32 time=31ms TTL=57

Reply from 74.125.230.146: bytes=32 time=29ms TTL=57



Ping statistics for 74.125.230.146:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 29ms, Maximum = 31ms, Average = 30ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.137.149.56
209.191.122.70
67.195.160.76
69.147.125.65
72.30.2.43



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=147ms TTL=52

Reply from 209.191.122.70: bytes=32 time=151ms TTL=52



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 147ms, Maximum = 151ms, Average = 149ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
10 ...00 19 d2 5d c4 e3 ...... Intel® PRO/Wireless 3945ABG Network Connection
8 ...00 a0 d1 6b 27 b2 ...... Intel® PRO/100 VE Network Connection
1 ........................... Software Loopback Interface 1
9 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
11 ...00 00 00 00 00 00 00 e0 isatap.{5291AF49-A5C9-4154-90AC-597BAF10F533}
17 ...00 00 00 00 00 00 00 e0 isatap.{C3720B2F-BB3A-4986-B583-6729FCB98BE6}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.4 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.4 281
192.168.0.4 255.255.255.255 On-link 192.168.0.4 281
192.168.0.255 255.255.255.255 On-link 192.168.0.4 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.4 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.4 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
9 18 ::/0 On-link
1 306 ::1/128 On-link
9 18 2001::/32 On-link
9 266 2001:0:5ef5:79fd:34f9:3c50:3f57:fffb/128
On-link
10 281 fe80::/64 On-link
9 266 fe80::/64 On-link
9 266 fe80::34f9:3c50:3f57:fffb/128
On-link
10 281 fe80::d4ee:9ccb:dc2e:5579/128
On-link
1 306 ff00::/8 On-link
9 266 ff00::/8 On-link
10 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/26/2011 08:10:29 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (08/21/2011 10:26:47 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (08/17/2011 09:25:04 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 1320
Start Time: 01cc5cb6c10fc965
Termination Time: 135

Error: (08/15/2011 10:43:48 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (08/15/2011 09:29:00 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (08/15/2011 09:19:32 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (08/15/2011 08:49:55 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (08/15/2011 08:30:45 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (08/15/2011 08:22:44 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.

Error: (08/15/2011 07:57:03 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c


System errors:
=============
Error: (08/27/2011 09:59:39 PM) (Source: Service Control Manager) (User: )
Description: Tosrfcom

Error: (08/27/2011 09:59:39 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (08/27/2011 09:56:06 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: 0x80070020Security Update for Windows Vista (KB2556532){E01D3C24-0F19-4483-B664-E6387654A2FA}102

Error: (08/27/2011 09:50:54 PM) (Source: Service Control Manager) (User: )
Description: Tosrfcom

Error: (08/27/2011 09:50:54 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (08/27/2011 09:50:52 PM) (Source: Microsoft-Windows-Servicing) (User: )
Description: Windows Servicing failed to complete the process of setting package Package_for_KB2556532_client~31bf3856ad364e35~x86~~6.0.1.2 () into Staged(Staged) state

Error: (08/27/2011 09:50:52 PM) (Source: Microsoft-Windows-Servicing) (User: )
Description: Windows Servicing failed to complete the process of setting package Package_for_KB2556532_client_2~31bf3856ad364e35~x86~~6.0.1.2 () into Staged(Staged) state

Error: (08/27/2011 09:50:52 PM) (Source: Microsoft-Windows-Servicing) (User: )
Description: Windows Servicing failed to complete the process of setting package Package_7_for_KB2393802~31bf3856ad364e35~x86~~6.0.1.3 () into Installed(Installed) state

Error: (08/27/2011 09:50:52 PM) (Source: Microsoft-Windows-Servicing) (User: )
Description: Windows Servicing failed to complete the process of setting package Package_6_for_KB2393802~31bf3856ad364e35~x86~~6.0.1.3 () into Installed(Installed) state

Error: (08/27/2011 09:50:52 PM) (Source: Microsoft-Windows-Servicing) (User: )
Description: Windows Servicing failed to complete the process of setting package Package_2_for_KB2556532~31bf3856ad364e35~x86~~6.0.1.2 () into Staged(Staged) state


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acoustica Effects Pack (Version: 1.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe Acrobat 5.0 (Version: 5.0)
Adobe AIR (Version: 1.1.0.5790)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge CS4 (Version: 3)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color Common Settings (Version: 1.0.1)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color EU Recommended Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe CSI CS4 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe Device Central CS4 (Version: 2)
Adobe Drive CS4 (Version: 1)
Adobe ExtendScript Toolkit 2 (Version: 2.0.2)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.7)
Adobe Fonts All (Version: 2.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Photoshop CS3 (Version: 10.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Reader 8.1.3 (Version: 8.1.3)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Shockwave Player 11.5 (Version: 11.5.6.606)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support CS4 (Version: 9.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe XMP Panels CS3 (Version: 1.0)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.1.116)
Avira AntiVir Personal - Free Antivirus (Version: 10.2.0.700)
Bing Bar (Version: 7.0.614.0)
BitComet 1.09 (Version: 1.09)
BitTorrent
Bluetooth Stack for Windows by Toshiba (Version: v5.00.10(T))
Bonjour (Version: 2.0.5.0)
CD/DVD Drive Acoustic Silencer (Version: 2.00.02)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Connect (Version: 1.0.0.1)
ContentSAFER for Wizmax
D3DX10 (Version: 15.4.2368.0902)
DVD MovieFactory for TOSHIBA (Version: 5.3)
DVDVideoSoft Toolbar (Version: )
EPSON Easy Photo Print (Version: 1.4.3.0)
EPSON PRINT Image Framer Tool (Version: 3.2.0.0)
EPSON Printer Software
Free Audio CD Burner version 1.4
Free Studio version 5.0.8
Free YouTube Download 3 version 3.0.9.721
Free YouTube to MP3 Converter version 3.8
Google Earth Plug-in (Version: 6.0.3.2197)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.65)
HiJackThis (Version: 1.0.0)
InstallIQ Updater (Version: 1.4.1.0)
iTunes (Version: 10.3.1.55)
Java™ 6 Update 13 (Version: 6.0.130)
Java™ 6 Update 4 (Version: 1.6.0.40)
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Junk Mail filter update (Version: 15.4.3502.0922)
kuler (Version: 2.0)
Macromedia Fireworks MX 2004 (Version: 7)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.05.0818)
Microsoft XML Parser (Version: 8.20.8730.4)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nikon FotoShare (Version: 1.0.1.0)
Nokia Connectivity Cable Driver (Version: 7.1.17.0)
Nokia Multimedia Common Components 2.4 (Version: 2.4.190)
Nokia Software Updater (Version: 01.07.003.39060)
Norton Security Scan (Version: 3.1.1.6)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org 2.4 (Version: 2.4.9310)
PC Connectivity Solution (Version: 9.23.3.0)
PDF Settings CS4 (Version: 9.0)
Photoshop Camera Raw (Version: 5.0)
PhotoShow Deluxe 4 (Version: 4.0)
PictureProject (Version: 1.0)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver (Version: 6.0.1.5326)
Rhapsody Player Engine (Version: 1.0.690)
SCRABBLE® Interactive 2007 EDITION Uninstall
Segoe UI (Version: 15.4.2271.0615)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
Suite Shared Configuration CS4 (Version: 1.0)
SUPERAntiSpyware (Version: 5.0.1118)
Symantec Technical Support Web Controls (Version: 3.3.0)
Synaptics Pointing Device Driver (Version: 11.2.4.0)
Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 1.23.0000)
TIPCI (Version: 1.23.0000)
TOSHIBA Assist (Version: 2.00.01)
TOSHIBA ConfigFree (Version: 7.00.22)
TOSHIBA Disc Creator (Version: 2.0.0.0)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.00.00)
TOSHIBA Hardware Setup (Version: 2.00.04STV)
TOSHIBA Manuals (Version: 7.10)
Toshiba Online Product Information (Version: 1.00.0001)
TOSHIBA SD Memory Utilities (Version: 1.6)
TOSHIBA Software Modem
TOSHIBA Supervisor Password (Version: 2.00.04STV)
TOSHIBA Value Added Package (Version: 1.0.7)
Uninstall 1.0.0.1
VirtualDJ Home FREE (Version: 7.0.4)
VLC media player 1.1.7 (Version: 1.1.7)
VoiceOver Kit (Version: 1.30.128.0)
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live OneCare safety scanner
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.3374)
WinDVD for TOSHIBA (Version: 8.0-B6.108)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 2045.31 MB
Available physical RAM: 1020.17 MB
Total Pagefile: 4323.91 MB
Available Pagefile: 2900.69 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.21 MB

========================= Partitions: =====================================

1 Drive c: (Vista) (Fixed) (Total:55.66 GB) (Free:6.3 GB) NTFS
2 Drive d: (WinRE) (Fixed) (Total:1.46 GB) (Free:1.28 GB) NTFS
3 Drive e: (Data) (Fixed) (Total:54.66 GB) (Free:41.63 GB) NTFS

========================= Users: ========================================

User accounts for \\MOTHEREARTH-PC

Administrator Alex Colourland
Guest Mother Earth


**** End of log ****

mbam
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7588

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

27/08/2011 22:40:52
mbam-log-2011-08-27 (22-40-52).txt

Scan type: Quick scan
Objects scanned: 206261
Time elapsed: 8 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

GMER
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-28 00:29:49
Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 TOSHIBA_MK1237GSX rev.DL130M
Running: pe0tmx99.exe; Driver: C:\Users\MOTHER~1\AppData\Local\Temp\axryypod.sys


---- System - GMER 1.0.15 ----

SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS ZwTerminateProcess [0x8DEA6640]

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!KeInsertQueue + 811 828BDE08 4 Bytes [40, 66, EA, 8D]
.text C:\Windows\system32\DRIVERS\nvlddmkm.sys section is writeable [0x8C809340, 0x2926E7, 0xE8000020]

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)

---- Threads - GMER 1.0.15 ----

Thread System [4:232] 85F31E7A
Thread System [4:236] 85F34008

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Epoch@Epoch 26763

---- EOF - GMER 1.0.15 ----

Trust this info means more to you than I and provides an indication to the problem.
Cheers

#6 Broni

Broni

    The Coolest BC Computer


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Posted 27 August 2011 - 09:33 PM

All looks clean except for IE proxies and some updates.

Re-run MiniToolbox.

Checkmark following boxes:
  • Flush DNS
  • Reset IE Proxy Settings
Click Go and post the result.

Restart computer.

Re-run MiniToolbox again.

Checkmark following boxes:
  • Report IE Proxy Settings
Click Go and post the result.

=========================================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.

================================================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

=================================================

If updates still are no go, try here: http://support.microsoft.com/kb/971058

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 melnsue

melnsue
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Posted 29 August 2011 - 10:19 AM

Hi Broni,
no joy, I had used the MS Fixit without result previously and tried the manual section but this indicated that some of the settings (dll files), set in regsvr32.exe, failed to load or were not found. As the fix did not resolve the problem and we seem to have exhausted most other avenues I have submitted a query with the contact support team. Thanks for your assistance throughout all this. Should it ever be resolved I will provide feedback. Cheers once again.
Mel

#8 Broni

Broni

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Posted 29 August 2011 - 10:48 AM

Let me know....

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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