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5 replies to this topic

#1 jasperthegreat

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Posted 21 August 2011 - 07:41 AM

I am brand new at all this, this is my first computer and first time I have been online with my own account. A friend of mine said this is the best place to get problems and bugs fixed with very easy and simple to follow instructions.
My friend thinks I have a bunch of bugs and or other crap, I can not go to any sites like malware, superanti-spyware, avast etc...I can not even get to your site! I get redirected off to other useless sites am at friends house on his computer now to write this and get my first set of instructions on where I need to start.

Forgot to write down complete computer info but here is what I know let me know if you need more.

Newer HP 3.2gb processor running win7home ver 1
connecting to internet with a hulwei broadband modem with crickett as my ISP
get msg's saying norton has expired so do not know if I have any protection running.

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#2 Broni

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Posted 21 August 2011 - 01:33 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 jasperthegreat

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Posted 21 August 2011 - 02:33 PM

I don't know if you missed it or I was not clear enough but I can not get to this site, bleepingcomputer.com or any virus removal spyware maleware secruity check etc...site at all from my computer does not matter if I type it in address bar or use google search. I am doing this on a friends computer not even in my own house. Friend was saying going to need special instructions on how to access sites on infected machine or put on a jump drive or something like that.

#4 Broni

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Posted 21 August 2011 - 04:42 PM

Yes, you can download all those tools on your friend computer and move them to your computer using USB flash drive.


To make sure your friend's computer is not compromised by an infected USB flash drive, install this on your friend computer...

Download, and run Flash Disinfector, and save it to your desktop (Windows Vista and Windows 7 users, scroll down)

*Please disable any AV / ScriptBlockers as they might detect Flash Disinfector to be malicious and block it. Hence, the failure in executing. You can enable them back after the cleaning process*

  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

Windows Vista and Windows 7 users
Flash Disinfector is not compatible with the above Windows version.
Please, use Panda USB Vaccine, or BitDefender’s USB Immunizer

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#5 jasperthegreat

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Posted 21 August 2011 - 06:54 PM

friend here, when I click on Download Security Check from HERE, and save it to your Desktop, do I save it on drive h or whatever flashdrive is or do I have to run/execute the program first then save/copy/move the whole file to the flash drive? And do you think these programs will enable him to access the sites or is there more programs I should/could put on flash for the next steps to save some running back and forth.

#6 Broni

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Posted 21 August 2011 - 07:59 PM

Download all tools from my post #2.
It doesn't matter if you download them to your desktop and then you move them to a flash drive, or you download them straight to the flash drive.

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