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Internet Windows Opening, OpinionMart


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#1 caccigirl

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Posted 21 August 2011 - 02:38 AM

I'll keep this short. I'm running a Sony VAIO laptop with Windows 7. I have had AVG anti-virus free version since the day I got it.

Within the last couple weeks, I've noticed some strange things with my laptop. First, I'd have this installer type window popping up. It'd ask me to select a language for the installation. The strange thing was, in the taskbar / the CTRL+alt+delete program manager, the install program wasn't named or titled. I didn't know what it was trying to install! Every time it came up, which was probably a total of three or four times, I X-ed out of it. It'd freeze for a moment, and then close.

About a week ago, AVG was doing it's daily scan and found a rootkit within Google Chrome, the main browser I use. It said it wasn't removed, so I went into AVG, and removed it.

And then something else started. I'd be doing my thing, whatever, on Google Chrome. All of the sudden, a new window would open, or the one I was working on would go to some OpinionMart page. It's NOT a pop-up - either a new tab within Google Chrome, or the same tab I was on. I kept thinking I was accidentally clicking an ad or something, but I realized that wasn't it, when I've gotten that page at least three times, and it's pulled up while I was away from the computer.

I have scanned with a fully-updated version of Malwarebytes: Anti-Malware, scanned with AVG, and scanned with ESET online scanner. Nothing! But I know something is up, so please help me.

Thank you so much,
Cassidy

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#2 caccigirl

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Posted 21 August 2011 - 02:41 AM

EDIT:
Also, I'm not sure where I could have picked up a virus from. I go to very few sites: Facebook, Tumblr, Yahoo, and YouTube. I don't download music (other than from itunes) and am VERY cautious and careful, since I've dealt with some bad viruses in the past. I don't understand where I could have even picked up anything in the first place?

#3 Broni

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Posted 21 August 2011 - 01:37 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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