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firefox won't open


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#1 Joetech

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Posted 20 August 2011 - 10:41 PM

My wife's computer has Visa and it has stopped booting Firefox. It still operates IE without a problem. I tried downloading a new copy of Firefox but it just disappeared and still won't open. I saw in another post that Zone Alarm wouldn't open Firefox 5. But we don't have Zone Alarm. She could just use IE but she has quite a few bookmarks and passwords remembered in Firefox. So I need to:
Import bookmarks and passwords to IE or
fix Firefox.

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#2 Allan

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Posted 21 August 2011 - 06:00 AM

Boot to safe mode. Can you open Firefox there? If so, open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Now try to open Firefox. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.




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