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Webpage redirect, chrome not opening virus help appreciated!


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5 replies to this topic

#1 seckel

seckel

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Posted 20 August 2011 - 03:34 PM

Hello,

I was wondering if anyone can help with a very bad virus i have unfortunately picked up by downloading a crack for Biennesoft youtube downloader.
At first it would redirect me to sites when i use google on chrome. And now it has stopped me opening google chrome at all. When I try to run AVG, Malwarebytes, TDDS killer and Hijack This the window closes itself when it starts scanning. When I try to system restore to a previous point it says that windows cannot restore to this point and the virus is still there.

I have noticed a process which *i think* is the virus in task manager : 1967078624:532922506.exe
I think this is the virus because I was looking in Hijack This (when it let me run it) and I did a hidden stream scan and it found the same number 1967078624:532922506.
Im guessing this is a server. I really need help as I dont want to restore to factory settings since I have thousands of photos on my laptop.

Hope you can help,

Seckel

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#2 Orange Blossom

Orange Blossom

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Posted 20 August 2011 - 04:34 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 seckel

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Posted 21 August 2011 - 05:45 AM

Thank you for the reply orange blossom.

Step 6 Completed Successfully.

log:

defogger_disable by jpshortstuff (23.02.10.1)
Log created at 11:31 on 21/08/2011 (user)

Checking for autostart values...
HKCU\~\Run values retrieved.
HKLM\~\Run values retrieved.
HKCU:DAEMON Tools Lite -> Removed

Checking for services/drivers...
Unable to read sptd.sys
SPTD -> Disabled (Service running -> reboot required)


-=E.O.F=-


Im going to start step 7 now.

#4 seckel

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Posted 21 August 2011 - 06:06 AM

DDS LOG:
Completed successfully

Log:
.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by user at 11:45:59 on 2011-08-21
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.36 [GMT 1:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\1967078624:532922506.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k Akamai
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Steam\steam.exe
C:\WINDOWS\BricoPacks\Vista Inspirat 2\UberIcon\UberIcon Manager.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\hott notes 4\hottnotes.exe
C:\WINDOWS\BricoPacks\Vista Inspirat 2\YzShadow\YzShadow.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://uk.ask.com?o=102865&l=dis&gct=hp
uSearch Page = hxxp://uk.rd.yahoo.com/customize/ycomp/defaults/sp/*http://uk.yahoo.com
uSearch Bar = hxxp://uk.rd.yahoo.com/customize/ycomp/defaults/sb/*http://uk.yahoo.com/search/ie.html
uWindow Title = Internet Explorer Provided By Sky Broadband
uDefault_Page_URL = hxxp://www.sky.com
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
uURLSearchHooks: FCToolbarURLSearchHook Class: {b843a48a-b70f-45cd-a15a-6c2b30c2c11e} - c:\program files\gamers unite! snag bar\Helper.dll
uURLSearchHooks: H - No File
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Gamers Unite! Snag Bar BHO: {26a7ca19-7d58-411d-b2da-f1b0324cbffc} - c:\program files\gamers unite! snag bar\Toolbar.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
TB: Gamers Unite! Snag Bar: {25515a79-c1c7-4b97-97f8-31a711694487} - c:\program files\gamers unite! snag bar\Toolbar.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\user\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [AdobeBridge]
uRun: [RocketDock] "c:\program files\rocketdock\RocketDock.exe"
uRun: [Steam] "c:\program files\steam\steam.exe" -silent
uRun: [UberIcon] "c:\windows\bricopacks\vista inspirat 2\ubericon\UberIcon Manager.exe"
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
StartupFolder: c:\docume~1\user\startm~1\programs\startup\hottno~1.lnk - c:\program files\hott notes 4\hottnotes.exe
StartupFolder: c:\docume~1\user\startm~1\programs\startup\rocket~1.lnk - c:\windows\bricopacks\vista inspirat 2\rocketdock\RocketDock.exe
StartupFolder: c:\docume~1\user\startm~1\programs\startup\transbar.lnk - c:\windows\bricopacks\vista inspirat 2\transbar\TransBar.exe
StartupFolder: c:\docume~1\user\startm~1\programs\startup\ubericon.lnk - c:\windows\bricopacks\vista inspirat 2\ubericon\UberIcon Manager.exe
StartupFolder: c:\docume~1\user\startm~1\programs\startup\y'zsha~1.lnk - c:\windows\bricopacks\vista inspirat 2\yzshadow\YzShadow.exe
uPolicies-explorer: NoInstrumentation = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Free YouTube Download - c:\documents and settings\user\application data\dvdvideosoftiehelpers\freeyoutubedownload.htm
IE: Free YouTube to MP3 Converter - c:\documents and settings\user\application data\dvdvideosoftiehelpers\freeyoutubetomp3converter.htm
IE: {08E730A4-FB02-45BD-A900-01E4AD8016F6}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
LSP: mswsock.dll
Trusted Zone: 111222.cn\list1
Trusted Zone: pps.tv\kan
Trusted Zone: pps.tv\list1
Trusted Zone: pps.tv\tvguide
Trusted Zone: pps.tv\vodguide
Trusted Zone: ppstream.com\list1
Trusted Zone: ppstream.com\notice
Trusted Zone: ppstream.com\xml1
Trusted Zone: ppstream.com\xml2
Trusted Zone: ppstream.com\xml3
Trusted Zone: ppstream.net\list1
Trusted Zone: ppstv.com\list1
Trusted Zone: ppstv.net\list1
Trusted Zone: security_PPStream.exe
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} - hxxp://srtest-cdn.systemrequirementslab.com.s3.amazonaws.com/bin/sysreqlabdetect.cab
DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - hxxp://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/mjss/MJSS.cab109791.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E6F480FC-BD44-4CBA-B74A-89AF7842937D} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_cyri_4.4.26.0.cab
TCP: Interfaces\{BE157213-8724-437A-B646-BC3B47AAD9F8} : NameServer = 192.168.0.1
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: LMIinit - LMIinit.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: IconPackager Repair - {1799460C-0BC8-4865-B9DF-4A36CD703FF0} - c:\program files\stardock\object desktop\iconpackager\iprepair.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 297168]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2004-8-4 14336]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2010-8-18 54760]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2011-1-11 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-6-30 47640]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 27216]
R3 jumi;%Jumi%;c:\windows\system32\drivers\jumi.sys [2010-6-3 13112]
R3 PCX504;Cisco Systems Wireless LAN Adapter Driver;c:\windows\system32\drivers\PCX504.sys [2003-2-14 96256]
R3 tenCapture;tenCapture;c:\windows\system32\drivers\tenCapture.sys [2007-4-21 9344]
S0 nielprt;Nielsen Patch Service;c:\windows\system32\drivers\nielprt.sys --> c:\windows\system32\drivers\nielprt.sys [?]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-4-18 7398752]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-12 133104]
S2 Hamachi2Svc;LogMeIn Hamachi 2.0 Tunneling Engine;"c:\program files\logmein hamachi\hamachi-2.exe" -s --> c:\program files\logmein hamachi\hamachi-2.exe [?]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-1 1025352]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-4-28 704872]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-10-12 133104]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-12-30 38224]
S3 NielGfx;Nielsen USB GFX;c:\windows\system32\drivers\nielgfx.sys --> c:\windows\system32\drivers\nielgfx.sys [?]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
.
=============== Created Last 30 ================
.
2011-08-20 18:07:50 388096 ----a-r- c:\documents and settings\user\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-08-20 18:04:21 -------- d-----w- c:\program files\Trend Micro
2011-08-09 18:18:39 -------- d-----w- c:\documents and settings\all users\application data\YouTube Downloader
2011-08-09 18:17:51 -------- d-----w- c:\program files\YouTube Downloader
2011-08-09 18:01:38 -------- d-----w- c:\program files\common files\DVDVideoSoft
2011-08-09 18:00:53 -------- d-----w- c:\program files\DVDVideoSoft
2011-08-09 17:00:42 -------- d-----w- c:\program files\Speccy
2011-08-09 16:59:25 -------- d-----w- c:\program files\Defraggler
2011-08-09 16:20:59 -------- d-----w- c:\program files\CCleaner
2011-08-09 09:19:06 -------- d-----w- c:\documents and settings\user\application data\DVDVideoSoft
2011-07-30 20:53:23 -------- d-----w- c:\documents and settings\user\local settings\application data\SKIDROW
2011-07-30 20:34:24 74072 ----a-w- c:\windows\system32\XAPOFX1_4.dll
2011-07-30 20:34:24 528216 ----a-w- c:\windows\system32\XAudio2_6.dll
2011-07-30 20:34:16 238936 ----a-w- c:\windows\system32\xactengine3_6.dll
2011-07-30 20:34:08 22360 ----a-w- c:\windows\system32\X3DAudio1_7.dll
2011-07-30 20:33:53 4178264 ----a-w- c:\windows\system32\D3DX9_41.dll
2011-07-30 20:14:57 69448 ----a-w- c:\windows\system32\XAPOFX1_3.dll
2011-07-30 20:14:57 517448 ----a-w- c:\windows\system32\XAudio2_4.dll
2011-07-30 20:14:54 235352 ----a-w- c:\windows\system32\xactengine3_4.dll
2011-07-30 20:14:50 22360 ----a-w- c:\windows\system32\X3DAudio1_6.dll
2011-07-30 20:14:46 81768 ----a-w- c:\windows\system32\xinput1_3.dll
2011-07-30 20:14:00 3495784 ----a-w- c:\windows\system32\d3dx9_33.dll
2011-07-30 20:13:32 2414360 ----a-w- c:\windows\system32\d3dx9_31.dll
2011-07-30 20:09:21 -------- d-----w- c:\program files\Microsoft XNA
2011-07-30 11:16:10 107888 ----a-w- c:\windows\system32\CmdLineExt.dll
2011-07-27 17:26:10 -------- d-----w- c:\windows\system32\AGEIA
2011-07-27 17:24:05 -------- d-----w- c:\program files\common files\Wise Installation Wizard
2011-07-27 17:21:58 4379984 ----a-w- c:\windows\system32\D3DX9_40.dll
2011-07-26 10:07:57 73728 ----a-w- c:\windows\system32\javacpl.cpl
.
==================== Find3M ====================
.
2011-06-08 12:05:52 83360 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2011-06-08 12:05:28 53632 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2011-06-08 12:05:18 29568 ----a-w- c:\windows\system32\LMIport.dll
2011-06-08 12:05:16 87424 ----a-w- c:\windows\system32\LMIinit.dll
2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 11:48:08.79 ===============




Step 8:

GMER SCAN:
FAILED

scans how it is supposed to until at a certain point it stopped and shut it self down.
then wont open anymore. No error message or anything.


What shall I do now?

Attached File  attach.txt   13.44KB   0 downloads

#5 HelpBot

HelpBot

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Posted 25 August 2011 - 03:35 PM

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#6 HelpBot

HelpBot

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Posted 30 August 2011 - 03:40 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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