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Adobe, Msn Messenger Won't Open And Now The Machine Takes 40 Minutes To Shut Down?


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#1 thomaki

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Posted 18 January 2006 - 07:11 AM

I haven't used my laptop for over a week, when I let my partners daughter try to log on to the internet it opened explorer, but then refuses to open many of the programs like adobe reader, distiller, MSN messenger etc... they take 10 - 15 mins to open then don't repond, these will then not shut down, and when ctrl-alt-delete is used to close them, they stay in the task bar and the machine takes almost an hour to close when using the start menu to shut it down, all was fine prior to this, and I ran the norton updates before letting her play on the net.

HELPPPPPPPPP

I need this laptop for work... damn nusiance

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#2 usasma

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Posted 18 January 2006 - 08:13 AM

First thing to do is back up your data to removable media (CD, Floppy, etc). It may be infected, so be careful!

Then, if you can get an anti-virus and antispyware scan to run - do so.

Press Ctrl-Alt-Del (all at the same time), then click on the processes tab to see what's consuming all the CPU cycles. If there's anything (other than System Idle Process) that's got numbers above 5 or 10 (that's %) - right click on it and select "End Process".

Go to Start...Run...and type in "msconfig" (without the quotes) and press Enter. Check to see what's running at startup and disable those that you don't need.

Next, try to run SFC.EXE /SCANNOW from the Run dialog (Start...Run...) It may prompt you for your XP installation disk, so please have it ready. If it does prompt you for the CD, please go to Windows Update immediately afterwards and have it check for updates.

Edited by usasma, 18 January 2006 - 08:14 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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