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Problems with Avast


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18 replies to this topic

#1 n01paranoid

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Posted 20 August 2011 - 01:57 PM

Has anyone else experienced problems with Avast version 6.0.1203? I'd had no problems until today, when Web Shield would not start and no amount of clicking on the fix now or turn on button would activate it. Avast would not update either. After around 15 minutes after logging on both problems disappear. Whenever I log on the same problems occur then disappear again after around 15 minutes.

Edited by n01paranoid, 20 August 2011 - 01:59 PM.


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#2 Junior2007

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Posted 20 August 2011 - 02:31 PM

Can't say I am having these issues. Avast running fine here.

#3 cryptodan

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Posted 20 August 2011 - 03:09 PM

I would remove Avast completely and try again.

#4 D Bone

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Posted 20 August 2011 - 06:01 PM

Try a repair first. Programs & Features > Avast! > Remove/Change > Repair
W7 x64 SP1 Home Premium - Gateway Router Firewall Fully Stealthed - avast! Internet Security 6.0.1125 - Winpatrol Plus - MBAM 1.5 - HMP 3.5 - Google Chrome Sandboxed - AdBlock

#5 n01paranoid

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Posted 21 August 2011 - 01:34 AM

Thanks for the replies. I've carried out all the above suggestions, including repair and 2 clean installs. Another day and exactly the same problems are present, rectifying themselves about 15 minutes after reboot.

The Avast forum was unable to find a solution.

Edited by n01paranoid, 21 August 2011 - 03:05 AM.


#6 cryptodan

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Posted 21 August 2011 - 08:08 AM

With all the previous issues that you have reported I would highly recommend and advise that you perform a clean install of Windows and keep it very simple and by that I mean no registry cleaners, stick to Avast and Windows Firewall, and no other security applications and keep it all updated. You can use Malwarebytes and Super Anti-Spyware.

#7 quietman7

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Posted 22 August 2011 - 09:47 AM

The Avast forum was unable to find a solution.

That doesn't speak well for them. Did you try one one on one with avast! Community, Customer Support

Submit a Ticket to our Support Team

Phone Support
FREE product users call
+1 877-877-9362

PAID product users call
+1 877-314-5079


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#8 n01paranoid

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Posted 22 August 2011 - 03:10 PM

Yes, quietman, I emailed them yesterday and I haven't heard from them yet. The response from their forum was rather disappointing. Despite a number of people reporting similar problems, your equivalents there refused to accept there was a problem with Avast and said the fault probably lies with me, but were unable to be more specific.

#9 quietman7

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Posted 23 August 2011 - 05:53 AM

Most of the forum helpers are volunteers just like here. This issue is probably one for the techs in the lab to resolve since it involves a feature integrated with the anti-virus feature. As such, it most likely will take a few days for them to recreate and solve the problem.
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#10 cryptodan

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Posted 23 August 2011 - 12:50 PM

Part of the troubleshooting process sometimes involves removing the affected software and reinstalling it. This can remove possible corruption, which is why I suggested removing it.

At this point in time, I would remove Avast completely since its not functioning as it should and use a different anti-virus such as AVG, Avira Anti-Vir, and Microsoft Security Essentials.

#11 n01paranoid

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Posted 23 August 2011 - 02:31 PM

I appreciate all the help. At this stage I don't fancy the hassle of doing a clean install of Windows. Maybe that will be the best option but I'll wait for Avast's reply first.

Regarding other free A/Vs, there are very few that I find appealing. Certainly not AVG. I used too swear by Avira but not since the ASK/Uniblue partnership. Having said that, I did uninstall Avast at the weekend and tried to install Avira, but I was unable to get an open umbrella without installing the ASK toolbar.

As for MSE, although it failed to detect the Clean This virus (cleaning up the mess was the reason I came to BC in the first place), it now looks the best option after Avast. I already have Comodo Internet Security without their A/V, so I may end up just installing that.

#12 RedDawn

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Posted 23 August 2011 - 04:57 PM

Quite possibly some sort of conflict going on between Avast and Comodo, not uncommon when one mixes and matches their security setup.

Try excluding Comodo files in Avast and vice-versa, I would also search each vendors forum for advice on running both together.


To run Avast AV and CFW alongside, you must :

in avast : set all CFW files in avast exceptions

in Defense+ : give all avast exe the status of installer/updater

http://forums.comodo.com/defense-sandbox-help-cis/blocking-cd-writing-pendrive-write-device-control-t74725.0.html;prev_next=next

#13 quietman7

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Posted 24 August 2011 - 06:20 AM

but I was unable to get an open umbrella without installing the ASK toolbar.

Many tool bars and add-ons like ASK can be removed via Add/Remove Programs from the Control Panel or Programs and Features in Vista/Windows 7.
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#14 n01paranoid

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Posted 24 August 2011 - 01:51 PM

Red Dawn, I've made the necessary exclusions but the problem remains.

I do have another problem that appeared the day after the Avast problem, and that is a pop up in Firefox called no1techblog.blogspot.com which opens multiple times and renders Firefox useless. There's nothing to click on to get rid of it so I kill the process in task manager. I don't know how serious this is or to what extent the 2 problems are related. I don't really want to waste the time of the good people here by sending more logs in.

#15 cryptodan

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Posted 24 August 2011 - 01:59 PM

I just went to no1techblog.blogspot.com, and it has not opened any sites or made firefox useless.




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