Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

pc performance & stability analysis report


  • Please log in to reply
19 replies to this topic

#1 markseven

markseven

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 20 August 2011 - 11:58 AM

hey all

my faithful old dell has just come to a crashing halt after the fake "pc performance & stability analysis report" popped up. i'm stuck with a black screen and i'm not able to access the contents of any of the drives including program files (so i can't run any anti-malware programs) i only found you guys after a google search on another computer

i'm afraid i'm totally ignorant when it comes to stuff like this. is there anyone who has the patience and goodwill to guide me through the steps to save my pc?!

thank you in advance to anyone who takes time to help

/mark

Edited by hamluis, 20 August 2011 - 12:04 PM.
Moved from XP to Am I Infected.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:54 AM

Posted 20 August 2011 - 12:12 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 markseven

markseven
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 20 August 2011 - 12:16 PM

hi broni

thanks for taking the time..

sorry but how do i download the necessary sw if i can't access my browers. (i actually have malwarebytes already i think) i'm writing this from my friends mac

/m

#4 markseven

markseven
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 20 August 2011 - 12:17 PM

ahh wait! somehow just restarted and IE is available to run

#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:54 AM

Posted 20 August 2011 - 12:18 PM

Restart computer in Safe Mode and see if you can operate it from there better.
Let me know.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:54 AM

Posted 20 August 2011 - 12:19 PM

I didn't see your latest reply, so go on....

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 markseven

markseven
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 20 August 2011 - 12:20 PM

how do i restart insafe mode (sorry!)

#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:54 AM

Posted 20 August 2011 - 12:21 PM

ahh wait! somehow just restarted and IE is available to run

If so stay in normal mode.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#9 markseven

markseven
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 20 August 2011 - 12:23 PM

yes in normal mode but i can't see .exe on my desktop!

#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:54 AM

Posted 20 August 2011 - 12:45 PM

What do you mean by "can't see"?

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#11 markseven

markseven
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 20 August 2011 - 12:49 PM

oh sorry, well i clicked the link and d/l the security check .exe but my desktop is black and i can't access the program.

btw now i've got the "critical hard disk error" popup that i think is releated no?

#12 markseven

markseven
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 20 August 2011 - 01:09 PM

ok wil probably have to go for the safe mode option. the pc just had more pop ups and crashed! back on the mac now

#13 markseven

markseven
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 20 August 2011 - 02:22 PM

broni

ok i launched in safe mode but still cant access any programs to d/l the programs you listed?!? (still writing this from a mac)

m

#14 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:54 AM

Posted 20 August 2011 - 03:07 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#15 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,011 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:54 PM

Posted 20 August 2011 - 04:32 PM

markseven,

I spotted your new topic, but I don't see the DDS logs or the GMER log in your new topic. If you don't know what I mean by DDS logs, you likely missed some of Broni's previous instructions.

Please make sure that you read the information about getting started first.


Go down to step 6 in that guide. Once the proper logs are created, then post them in a reply to your new topic here: http://www.bleepingcomputer.com/forums/topic415333.html by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users