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Chrome and Mozilla not running. Norton acting up.


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4 replies to this topic

#1 MrsSmiley103

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Posted 20 August 2011 - 08:03 AM

Hi

Posted last night in wrong place...opps my bad.

My home pc started acting up a few weeks ago, first Chrome would not connect to the internet, b/c I dont use the pc that much I did not make a big deal about it, I just used Mozilla browser.

3 days ago in the morning Mozilla browser was fine, by early evening my husband said it had done an update to a newer version and now Mozilla will not connect to the internet.

He researched some fixes with Mozilla b/c we thought it was an issue b/c of the update, a tech from Mozilla told him to do something with our firewall and Norton but our PC will not let us change setting on either. He tried to remove and reinstall Chrome and out pc will not allow the download. He also tried this with Norton and on program screen is it not there but he can not reinstall it.

Explorer browser is the only one currently working, but we think it is starting to have issues, b/c when we tried to log onto to this site from the home PC we got a blank screen and it took a few attempts to get on, but I have no isssues from my laptop.

Help please classes start on Monday.

Angie

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#2 cryptodan

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Posted 20 August 2011 - 08:08 AM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#3 MrsSmiley103

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Posted 23 August 2011 - 06:53 AM

I apologize for the late response to your reply. We had some other issues that needed to be dealt with as well. We performed all three scans ending with the GMER. Here is the results of that scan.



GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-23 07:42:19
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-3 rev.
Running: Main Mirror.exe; Driver: C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\kwliauoc.sys


---- System - GMER 1.0.15 ----

SSDT 896D2738 ZwAlertResumeThread
SSDT 8951CAD8 ZwAlertThread
SSDT 8942FAE8 ZwAllocateVirtualMemory
SSDT 89439B38 ZwAssignProcessToJobObject
SSDT 8962D660 ZwConnectPort
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwCreateKey [0xB6AD1710]
SSDT 8963D6D0 ZwCreateMutant
SSDT 896965E0 ZwCreateSymbolicLinkObject
SSDT 89434180 ZwCreateThread
SSDT 89439BD8 ZwDebugActiveProcess
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteKey [0xB6AD1990]
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteValueKey [0xB6AD1EF0]
SSDT 8942FC78 ZwDuplicateObject
SSDT 892D0FC0 ZwFreeVirtualMemory
SSDT 8963D7C0 ZwImpersonateAnonymousToken
SSDT 896D2658 ZwImpersonateThread
SSDT 894C63E0 ZwLoadDriver
SSDT 892D0EE0 ZwMapViewOfSection
SSDT 89511A28 ZwOpenEvent
SSDT 892EE628 ZwOpenProcess
SSDT 8942FBB8 ZwOpenProcessToken
SSDT 893FD410 ZwOpenSection
SSDT 8960E438 ZwOpenThread
SSDT 8950AB30 ZwProtectVirtualMemory
SSDT 8951CBB8 ZwResumeThread
SSDT 892B35B0 ZwSetContextThread
SSDT 893F4C30 ZwSetInformationProcess
SSDT 89439C98 ZwSetSystemInformation
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwSetValueKey [0xB6AD2140]
SSDT 89511948 ZwSuspendProcess
SSDT 892B3410 ZwSuspendThread
SSDT 892BFDE0 ZwTerminateProcess
SSDT 892B34F0 ZwTerminateThread
SSDT 893F4D00 ZwUnmapViewOfSection
SSDT 89604A48 ZwWriteVirtualMemory

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 23C8 80501C00 4 Bytes CALL C4D95EFF
? SYMDS.SYS The system cannot find the file specified. !
? SYMEFA.SYS The system cannot find the file specified. !
.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB8EB1360, 0x21E50D, 0xE8000020]

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E215505 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!SetWindowsHookExW 7E42820F 5 Bytes JMP 3E2E9AC9 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!CallNextHookEx 7E42B3C6 5 Bytes JMP 3E2DD12D C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2EDB3C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!UnhookWindowsHookEx 7E42D5F3 5 Bytes JMP 3E2546A6 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E5337 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E5269 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E52D4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E513A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E519C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E539A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[208] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E51FE C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E215505 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2EDB3C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E5337 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E5269 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E52D4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E513A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E519C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E539A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[3912] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E51FE C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 sector 00: rootkit-like behavior

---- EOF - GMER 1.0.15 ----

#4 cryptodan

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Posted 23 August 2011 - 12:47 PM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#5 Orange Blossom

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Posted 24 August 2011 - 02:41 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic415835.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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