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HP wants to report data


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#1 D_Blackwell

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Posted 20 August 2011 - 12:41 AM

I have an HP Officejet Pro 8500A Plus. A box popped up asking if it would be okay for HP to report usage data and such. My girlfriend was on the machine and clicked okay, along with the box to 'Notify each time'. I would have just said no to start with, but it isn't the end of the world.

However, it wants to report in monthly and is damned insistent about it. If I click "No", then it pops up at least every hour and there is no option anywhere to stop this thing. I've asked HP about it and their advice is uninstall/reinstall. I don't think the sledgehammer approach ought be needed. (Plus, I should just be able to turn the thing off - but then everyone would do that.)

With the nag window up I opened Task Manager and the only thing that I can readily identify as HP is hpwuschd2.exe
It is in the HP Software Update folder, along with hpwucli.exe and SoftwareUpdate.dll
Am I giving up any functionality or benefit from genuine updates if I rename this file and just let it sit? Will renaming be enough to stop it from wanting to report home? Or should I change permissions through properties?

I haven't been able to find out exactly what this file does. Mostly I have found references that it is an updater, but I have also found a reference that it reports usage data.

If I can't turn the thing off, I'll just have to check the box that lets it report it automatically because I'm not going close the damn thing every hour of every day.

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#2 Queen-Evie

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Posted 20 August 2011 - 07:27 AM

Please look at your Add Remove programs for anything for your HP printer.

There may be something there that was installed when you installed the printer.

If nothing jumps out at you, please post the printer entries here.

#3 D_Blackwell

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Posted 20 August 2011 - 10:42 AM

HP Officejet Pro 8500 A910 Basic Device Software (180MB)

HP Officejet Pro 8500 A910 Help (25MB)

HP Officejet Pro 8500 A910 Product Improvement Study (7MB)

HP Update (3MB)

I.R.I.S OCR (HP) (69MB)
................................

Is that center entry just what it says it is?

Edited by D_Blackwell, 20 August 2011 - 10:43 AM.


#4 jburd1800

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Posted 20 August 2011 - 08:51 PM

Thats the one I'd lose...

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#5 boopme

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Posted 20 August 2011 - 09:31 PM

You should also do a file search for backweb and see what you get.
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#6 D_Blackwell

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Posted 21 August 2011 - 12:37 AM

Zippo, nada on the 'backweb' search. Not a single file had a match for the string.

I hunted down the directory for their Product Improvement Study, noted the location, and put a copy on a mini drive. Don't expect to need it, but you never know how people will connect stuff. (I hate when I am trying to get rid of something and get a message along the lines of "Removing this file may cause other programs not to work properly." I never know if it is true or if I have been spooked into being stuck with something.)

Anyway, after taking a copy I uninstalled. I will know in less than an hour if that will put a stop to HPs popup. It will be a few days to a few weeks before I use all of the printer functions, though I'm not expecting any surprises.

Thanks to all.




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