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need some help


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#1 Taylor21

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Posted 19 August 2011 - 06:13 PM

Hello everyone,

I recently was infected with "Security Protection" virus on my Vista laptop. I removed it, but when I restarted all my desktop icons are gone. I do have a Hijackthis log....also I have installed Malware Bytes, CC Cleaner and Advanced system care.
I do have a Sophos installed through my school. Please help me get all my stuff back

thanks
steve

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#2 boopme

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Posted 19 August 2011 - 06:51 PM

Hello ans welcome. I moved this here to the Am I Infected forum.

Press Ctrl+Alt+Del, this should open Task Manager.
Inder the Processes tab.
Is explorer.exe running?
If so,right-click on it, and choose End Process.
Close and restart Explorer

If it's not running,
Go to the Applications tab,
ChooseFile from the menu, and click on New Task.
Type explorer.exe in the Runbox, and press Enter.


Please follow our Removal Guide here How to remove Google Redirects. You will move to the Automated Removal Instructions

If it finds something make sure Cure is selected
Next click Continue then Reboot now
A log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.




Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 19 August 2011 - 06:53 PM.

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