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MBAM closes after 4 seconds, can't connect to internet


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6 replies to this topic

#1 kubi1169

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Posted 19 August 2011 - 04:28 PM

Hi,

I am running Windows XP Home Edition SP3 on a Compaq Mini netbook and recently got infected with a trojan or a virus. I've been trying to clean it for a while with no luck. It uased to asked me to buy a fake antivirus software, but it doesn't do it anymore. It may be the MSBlaster trojan.

When I try to open it in safe mode, it closes all the antivirus programs including hijackthis and antimalwarebytes.

I tried renaming malwarebytes and run it but did not work. It stats scanning and closes after 5 seconds.

Even in safe mode, there is a suspicious program in task manager named 472196741:2061097699.exe which I can not kill using task manager.

None of the network connections (including internet) do not work on the computer but I have another laptop to transfer files through a USB.

Please help!

Thanks

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#2 cryptodan

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Posted 19 August 2011 - 04:53 PM

have you tried running Rkill which is available at the top of the Am I Infected forum?

#3 kubi1169

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Posted 19 August 2011 - 05:56 PM

Rkill was able to run (scanned for around 10 seconds) and closed (not sure whether it was supposed to or the virus closed it). Per the log, it did not terminate any processes.

#4 cryptodan

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Posted 19 August 2011 - 06:51 PM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#5 kubi1169

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Posted 19 August 2011 - 08:51 PM

created new topic -->

http://www.bleepingcomputer.com/forums/topic415228.html

#6 cryptodan

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Posted 19 August 2011 - 08:56 PM

Did you run Combofix?

If so post that log as well.

#7 Animal

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Posted 19 August 2011 - 09:18 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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