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HiJackThis Log help needed Mozilla won't shutdown at all!


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2 replies to this topic

#1 outbackblackjack

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Posted 19 August 2011 - 11:12 AM

Hello I'm new and in need of help. Here is some info about my pc:
Windows XP Home Edition Service Pack 3 (build 2600)
2.00 gigahertz AMD Athlon 64
I'm experiencing problems with Mozilla Firefox crashing/hanging and not shutting down and I can't even even close it using the task manager or resetting my pc. I've ran numerous malwaware and antivirus programs looking for the problem and I can't figure out what to do? Can anyone please give me any advice on what to do? I've ran HiJackThis and have a log but don't know where to post this to get help. Any help would be greatly appreciated as I've been fighting with this problem for weeks now trying everything I can find on google and that friends have suggested.

Logfile of Advanced SystemCare 3 Security Analyzer
Scan saved at 10:10:31 PM, on 2/9/2011
Platform: Windows XP (WinNT 5.1)
MSIE: Internet Explorer v8.0 (8.0.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\security\netsafe\App\syssvcnt.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\security\netsafe\app\Console.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
C:\Program Files\MSI\Live Update 5\LU5.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AcroIEHelperStub - {3C7195F6-D788-4D50-BA72-2EE212EDAC78} - c:\Program Files\security\netsafe\App\popupbho01.dll
O2 - BHO: AcroIEHelperStub - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: NetSafe Security Suite Popup Blocker - {2C0A5F28-48D8-408B-9172-9C6121025BCE} - c:\Program Files\security\netsafe\App\popupbho01.dll
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
O4 - HKLM\..\Run: [Live Update 5] C:\Program Files\MSI\Live Update 5\LU5.exe /reminder
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ESP] "c:\Program Files\security\netsafe\app\start.exe"
O9 - Extra button: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1B4F9DD7-2D7C-44B5-9126-73206DA0AE75} (CNavigationManager Object) - http://files.authentium.com/espc/28465b/bin/wizard.exe
O16 - DPF: {8167C273-DF59-4416-B647-C8BB2C7EE83E} (WebSDev Control) - http://liveupdate.msi.com.tw/autobios/LOnline/install.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.6.0_23) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} (Java Plug-in 1.6.0_23) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_23) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
O23 - Service: NetSafe Security Suite System Service (AuthSysSvc) - Authentium, Inc. - c:\Program Files\security\netsafe\App\syssvcnt.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

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#2 HelpBot

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Posted 24 August 2011 - 11:15 AM

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#3 HelpBot

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Posted 29 August 2011 - 11:20 AM

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