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Browser hijack even in safe mode?


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6 replies to this topic

#1 totallylostami

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Posted 19 August 2011 - 12:15 AM

Hi there,
Losing my mind here with a browser hijack or rootkit - not sure.

Toshiba L300D
Vista
AMD DC QL-60 1.9
2 gig ram
32 bit OS

Constant redirects to stopzilla and others - fake popups from windows firewall etc.

Tried running or installing avg, SAS, Spybot, malwarebytes and others in safe mode but I am still stuck with redirects, any help would be appreciated.

Wanted to add that I can install MBAM in regular mode but after updating and starting a complete scan it just stops all of a sudden, then when I go back to restart it under start - all programs, it is the only program in black, all others are greyed out. And once I try to open it again I get the following error;

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

I'm not sure if the greyed out thing is an issue - I thought it was like that because UAC is turned off, but maybe it helps to know?

TY

Edited by totallylostami, 19 August 2011 - 02:56 AM.
Moved to AII from Vista. ~ OB


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#2 Blade

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Posted 19 August 2011 - 09:01 AM

Hello.

We need to scan the system with this special tool.
  • Please download Junction.zip and save it.
  • First unzip. If it is extracted/unzipped to a folder open the folder and put junction.exe inside it on the desktop. Make sure the file itself is on the desktop. It should look like this: Posted Image
  • Go to Start => Run... => Copy and paste the following command in the run box and click OK:

    cmd /c "%userprofile%\desktop\junction.exe" -s c:\ >log.txt&log.txt

    A command window opens starting to scan the system. Wait until a log file opens. Copy and paste or attach the content of it.

~Blade


In your next reply, please include the following:
Junction Log

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#3 totallylostami

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Posted 19 August 2011 - 05:14 PM

Sorry I did as you said but it only pops open an empty notepad file named log.txt and a black box named C:\Windows\system32\cmd.exe with The system cannot find the path specified. I've checked and double checked the filepath and even subbbed in 'Owner' for userprofile thinking that might be it, and still nothing


I apologize for not adding this before but there is also a Desktop popup on startup that says Could not load or run 'C:\Users\Owner\AppData\Local\Temp\csrss.exe' specified in the registry. Make sure the file exists on your computer or remove the reference to it in the registry.


Again sorry if this is pertinent but I forgot about it last night not having restarted for quite some time.

#4 Blade

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Posted 19 August 2011 - 08:13 PM

Hello

It appears that the issues on your system will require a more in-depth examination than can be performed in this forum. Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days (3-5 days is the average wait right now) before you receive a reply. But rest assured, help is on the way!

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#5 totallylostami

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Posted 19 August 2011 - 08:26 PM

K will do - or try - thankx

#6 totallylostami

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Posted 19 August 2011 - 10:43 PM

Just tried running through the guide - here is the link to my results in the new thread;

http://www.bleepingcomputer.com/forums/topic415238.html

#7 Blade

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Posted 19 August 2011 - 10:47 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic415238.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Please do not bump your topic. Do not worry about being forgotten; we have mechanisms in place to ensure that you are not overlooked.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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