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Problem with video card


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#1 jjeisse

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Posted 19 August 2011 - 12:06 AM

I've just upgraded to Win 7 home premium ( from vista ) and got a new graphic card ( ATI radeon HD 5400 ) . I installed the CD that came along with the graphic card and updated it. After doing so , when I play games it lags and sometimes my screen will freeze and go black for a few seconds. It's starting to get really frustrating and I dont know what's the problem and how to go about it?

HELP!!

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#2 MrBruce1959

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Posted 19 August 2011 - 12:32 AM

Hello and welcome to Bleepingcomputer.

Can you please post the make and model number of the computer this video card is installed in and also include any information you can provide about the PSU you are currently using in your computer system?

Thanks in advance.

Bruce.

Edited by MrBruce1959, 19 August 2011 - 12:33 AM.

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#3 killerx525

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Posted 19 August 2011 - 01:45 AM

Also what games were you playing?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#4 jjeisse

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Posted 21 August 2011 - 08:02 AM

OS : Windows 7 Home premium 64bit
AMD Athlon 64x2 Dual Core precessor
graphic card :ATI Radeon HD 5450 2GB
Ram : 4 GB
Motherboard : can't find out what motherboard i'm having :S
PSU model : PT - 380ATX
Input : 220V , 50Hz , 6A
Output : +12V = 16A ( Yellow )+5V=18A( Red ) PG ( Grey )
-12V = 0.5A ( blue ) + 5Vsb=2.0A (purple ) +3.3V=16A( Orange )

I'm currently playing crysis 2 . I like to play first person shooter games.
My comp was custom built by a friend .

Edited by jjeisse, 21 August 2011 - 08:19 AM.


#5 mikeb2817

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Posted 21 August 2011 - 08:04 AM

Have you updated to Catalyst 11.8 yet?
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#6 jjeisse

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Posted 21 August 2011 - 08:23 AM

Yes I did

#7 killerx525

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Posted 21 August 2011 - 05:03 PM

I would try lowering the graphics settings for Crysis 2. Your grapihcs card is a low end card. Also your power supply looks like those cheaply design one but the amps are pretty low.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#8 jjeisse

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Posted 21 August 2011 - 09:38 PM

So should I get a new graphic card and power supply?

#9 MrBruce1959

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Posted 22 August 2011 - 03:58 PM

Hello.

I wish for you to follow the instructions below, this will allow you to publish a Speccy report to the Speccy web site, this will allow us to see your computers current hardware setup and system specifications.

If for any reason you have to copy and paste the report into your next reply, please search through the text and remove your Windows product key.
This will not be necessary if you post the link to your report.

How To Publish a Snapshot using Speccy


Guide Overview

The purpose of this guide is to teach you how to post your computer's specifications to the forum with minimal effort on your part. This is often helpful when troubleshooting problems, and the person helping you needs to see the details of your computer's hardware.

Tools Needed
  • Speccy - First, you will need a program called Speccy. According to Piriform: "Speccy is an advanced system information tool for your PC." This is a very useful utility that every PC user should have in their arsenal.

Instructions
  • Go to Piriform's website, and click the big Posted Image button.

    Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.

    You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    Posted Image

    Now, at the top, click File > Publish Snapshot

    You will see the following prompt:
    Posted Image

    Click Yes > then Copy to Clipboard

    Posted Image

    Now, once you are back in the forum topic you are posting in, click the Posted Image button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Thanks in advance.

Bruce.
Welcome to Bleeping Computer! :welcome:
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#10 jjeisse

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Posted 25 August 2011 - 06:45 AM

ok so I followed the instructions and here it is : -

http://speccy.piriform.com/results/4CGVkTKk6nqgk24O2dePTWN

#11 killerx525

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Posted 25 August 2011 - 04:56 PM

Strangely it is not showing up your motherboard. It is saying something the OEM.

Edited by killerx525, 25 August 2011 - 04:57 PM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#12 jjeisse

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Posted 26 August 2011 - 12:59 AM

Yea ... and I tried looking at it to see what model it might be , but I can't seem to find anything either :S

#13 abauw

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Posted 26 August 2011 - 02:16 PM

No need to get to know your VGA Model. Just need your VGA Brand. Please check your VGA Boxes and check the Brand on it.
Speecy report has recognized it and ATI only produce VGA Chip not VGA.

Edited by abauw, 26 August 2011 - 02:16 PM.

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#14 jjeisse

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Posted 30 August 2011 - 08:33 AM

color fire 5450-GD2 CF HM512M L30

#15 MrBruce1959

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Posted 30 August 2011 - 12:58 PM

By looking up the chip set numbers I obtained from your Speccy report, it is my belief that this is most likely a BioStar brand motherboard.

My suggestion is to look very closely on the motherboard in the general area of the RAM slots or close to the PCI-E X16 expansion slots for the model number.

It should be 5 characters then a dash, then 3 characters. It should be similar to this model number here: N61PA-M2S

Please look closely for that type of number and post it in your next reply.

Thanks in advance.

Bruce.
Welcome to Bleeping Computer! :welcome:
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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:




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