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ESET NOD32 AV Detects MSE


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#1 Sploog321

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Posted 18 August 2011 - 10:22 PM

ESET NOD32 AV detects MSE even when I haven't had it on my computer for a long time. Is there anyway I can get rid of the remnants of it?

Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

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#2 Bugen

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Posted 19 August 2011 - 12:15 AM

Look at this video.


Did ESET install or did it pause during install. Can you tell us your operating system.

Edited by Bugen, 19 August 2011 - 12:19 AM.


#3 Sploog321

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Posted 19 August 2011 - 08:25 PM

I've tried that before but I've uninstaleld NOD32 and did it again. Upon trying to reinstall NOD32, it still detects MSE. If it helps, the uninstall process of MSE literally took about 1 second to complete.

ESET tells if any programs installed or running on your computer could interfere with NOD32. I checked the ignore box then proceeded to install it. I have WIndows 7 Home Premium 64-bit.

Edited by Sploog321, 19 August 2011 - 08:26 PM.


#4 quietman7

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Posted 19 August 2011 - 08:44 PM

Did you check to see if the MSE folder is still present in Program Files?

Also this may help if you need to reinstall MSE, then try removing it again.

How to manually uninstall Microsoft Security Essentials
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#5 Sploog321

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Posted 20 August 2011 - 05:16 PM

I tried all the registry stuff but couldn't find any keys, so I searched Microsoft Security Essentials in the Windows Search and found an MSE Folder in the program files. I deleted it then restarted the computer, but now something odd has happened. When I try to run the NOD32 installer I get a pop up that says.

X

The windows Installer Service could not be accessed. This can occur when the Windows Installer is not correctly installed. Contact your support personnel for assistance.

#6 quietman7

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Posted 21 August 2011 - 07:25 AM

Microsoft has several support articles referencing "The Windows Installer service could not be accessed" error but they are for XP systems.

Other solutions:
I found this posting at the Official ESET Support Forum in regards to 64-bit machines.

CAUTION: This solution involves making changes in the Windows registry. Always Create a New Restore Point and back up your registry before making any changes. Vista/Windows 7 users can refer to these instructions. If you're not familiar with working in the registry, then you should NOT attempt to make any changes on your own. Improper changes to the registry could adversely affect your computer and render it inoperable. ERUNT is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.

Edited by quietman7, 21 August 2011 - 07:50 AM.

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#7 quietman7

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Posted 21 August 2011 - 08:00 AM

I edited my previous reply to include another possible solution.
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#8 Sploog321

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Posted 21 August 2011 - 07:54 PM

The 2nd link of the other solutions list fixed the problem. For some reason I had instaleld the 32bit version of NOD32.

But the original problem still persists. It still detects MSE on my computer. It may or may not interfere with NOD32 at all, but i'd like to get it fixed.

#9 quietman7

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Posted 22 August 2011 - 08:36 AM

I suggest you contact ESET Customer Care or Technical Supportfor further assistance with this issue.
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#10 Sploog321

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Posted 23 August 2011 - 04:10 PM

Do I have to to own NOD32 AV4 to get support? I only have it on trial.

#11 quietman7

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Posted 24 August 2011 - 06:23 AM

Not sure but I would think if they want your business, they would be willing to help.
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