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Desktop Icons Missing


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7 replies to this topic

#1 p8315

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Posted 18 August 2011 - 09:38 PM

Hi,
First a security virus opens and runs, ran malwarebytes anti- malware then ran Super Anti Spyware when re booted Desktop was blue. Before I ran malware the Screen was black but i want in and change the color thinking icon maybe hidden behind black screen. :thumbdown: ANYWAY did the virus removal, several viruses and trojans. The taskbar works fine, no Icon's on the desktop, pretty much everything was hidden, when i went to "my computer" all that was shown was D: drive, went to tools and clicked view hidden files and folders. did more searching the net for a fix and did the window.exe thing and internet explorer is now showing when I go to Start, all programs along with Open office, outlook and Super Antispyware that is it all else is missing
Hope this all help aid you in helping me to fix this.
Thanks
PS i have tried to find the log on the scans but no luck not real sure where to look for the Super Antispyware one
Thanks again
Paula <_<


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#2 boopme

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Posted 18 August 2011 - 09:45 PM

EDIT I moved this to Am I INfected from XP.


Hello,please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.



To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Edited by boopme, 18 August 2011 - 09:47 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 p8315

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Posted 18 August 2011 - 11:51 PM

Thank you I got the icons all back however, :angry: internet explorer keeps closing do to a security alert. I did a quick scan with the SuperAnti and below is the report I am going to run another malwarebytes scan to see what the comes up with.
Generated 08/19/2011 at 00:31 AM

Application Version : 5.0.1118

Core Rules Database Version : 7575
Trace Rules Database Version: 5387

Scan type : Quick Scan
Total Scan Time : 00:05:31

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 483
Memory threats detected : 0
Registry items scanned : 33511
Registry threats detected : 1
File items scanned : 7404
File threats detected : 50

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-1085031214-507921405-854245398-1003\SOFTWARE\FunWebProducts

Adware.Tracking Cookie
C:\Documents and Settings\user\Cookies\user@a1.interclick[1].txt
C:\Documents and Settings\user\Cookies\user@a1.interclick[2].txt
C:\Documents and Settings\user\Cookies\user@ad.wsod[1].txt
C:\Documents and Settings\user\Cookies\user@ad.yieldmanager[1].txt
C:\Documents and Settings\user\Cookies\user@ad.yieldmanager[2].txt
C:\Documents and Settings\user\Cookies\user@ad.yieldmanager[3].txt
C:\Documents and Settings\user\Cookies\user@ad.yieldmanager[5].txt
C:\Documents and Settings\user\Cookies\user@ad.yieldmanager[6].txt
C:\Documents and Settings\user\Cookies\user@adnetxchange[2].txt
C:\Documents and Settings\user\Cookies\user@ads.pointroll[2].txt
C:\Documents and Settings\user\Cookies\user@advertising[1].txt
C:\Documents and Settings\user\Cookies\user@advertising[2].txt
C:\Documents and Settings\user\Cookies\user@azjmp[1].txt
C:\Documents and Settings\user\Cookies\user@burstnet[2].txt
C:\Documents and Settings\user\Cookies\user@citi.bridgetrack[1].txt
C:\Documents and Settings\user\Cookies\user@collective-media[1].txt
C:\Documents and Settings\user\Cookies\user@content.yieldmanager[1].txt
C:\Documents and Settings\user\Cookies\user@content.yieldmanager[2].txt
C:\Documents and Settings\user\Cookies\user@counter.hitslink[1].txt
C:\Documents and Settings\user\Cookies\user@fastclick[2].txt
C:\Documents and Settings\user\Cookies\user@girlsteachsex[2].txt
C:\Documents and Settings\user\Cookies\user@insightexpressai[2].txt
C:\Documents and Settings\user\Cookies\user@interclick[1].txt
C:\Documents and Settings\user\Cookies\user@interclick[2].txt
C:\Documents and Settings\user\Cookies\user@mediaplex[2].txt
C:\Documents and Settings\user\Cookies\user@pointroll[2].txt
C:\Documents and Settings\user\Cookies\user@realmedia[1].txt
C:\Documents and Settings\user\Cookies\user@www.googleadservices%5b5%5d.txt
C:\Documents and Settings\user\Cookies\DUBFTB7O.txt
C:\Documents and Settings\user\Cookies\87KIDTZ3.txt
C:\Documents and Settings\user\Cookies\Y6HM3MO2.txt
C:\Documents and Settings\user\Cookies\TPZL40RD.txt
C:\Documents and Settings\user\Cookies\PNLSRVHI.txt
C:\Documents and Settings\user\Cookies\KS9S10AY.txt
C:\Documents and Settings\user\Cookies\LJL5K0II.txt
C:\Documents and Settings\user\Cookies\2D6VBZMW.txt
C:\Documents and Settings\user\Cookies\NFZUC7PH.txt
C:\Documents and Settings\user\Cookies\6K6JZOUC.txt
C:\Documents and Settings\user\Cookies\WH2KSHBE.txt
C:\Documents and Settings\user\Cookies\SDRLMYNP.txt
C:\Documents and Settings\user\Cookies\4QO3W9WK.txt
C:\Documents and Settings\user\Cookies\LC6L06WE.txt
C:\Documents and Settings\user\Cookies\XKP11NU9.txt
C:\Documents and Settings\user\Cookies\JCX3VOPQ.txt
C:\Documents and Settings\user\Cookies\D7IL4SPG.txt
C:\Documents and Settings\user\Cookies\N40A56K8.txt
C:\Documents and Settings\user\Cookies\5ZREHYH6.txt
C:\Documents and Settings\user\Cookies\RLYCQOKS.txt
C:\Documents and Settings\user\Cookies\LSAU7JOL.txt
C:\Documents and Settings\user\Cookies\M92NN7XP.txt

#4 p8315

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Posted 19 August 2011 - 12:55 AM

Ok I ran another malwarebytes scan which come up with more viruses and Trojans below is the result. O by the way this is my dad's computer :wacko: LOL I told him it would be less of a headache on me that is if he would just by a book. :lol:
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7504

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/19/2011 1:40:28 AM
mbam-log-2011-08-19 (01-40-28).txt

Scan type: Full scan (C:\|)
Objects scanned: 226591
Time elapsed: 29 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\user\local settings\Temp\setup[1].exe.exe (PUP.Casino) -> Quarantined and deleted successfully.
c:\system volume information\_restore{07a4504e-99f6-4d86-868d-731e0213f041}\RP313\A0031916.exe (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
c:\system volume information\_restore{07a4504e-99f6-4d86-868d-731e0213f041}\RP313\A0031917.exe (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
c:\system volume information\_restore{07a4504e-99f6-4d86-868d-731e0213f041}\RP261\A0026770.DLL (PUP.FunWebProducts) -> Quarantined and deleted successfully.
c:\system volume information\_restore{07a4504e-99f6-4d86-868d-731e0213f041}\RP261\A0026771.DLL (PUP.FunWebProducts) -> Quarantined and deleted successfully.

#5 boopme

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Posted 19 August 2011 - 09:51 AM

LOL, we look pretty good. Lets do one more and if alls well we can mop up.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 p8315

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Posted 21 August 2011 - 04:13 PM

OK now seams as though i had another issue. :angry: When i tried to go to the site you mentioned i got a security warning and it kept closing internet explorer so, i finely got it to download Google Crome which locked up then i went in an adjusted the security in the internet tools, :huh: Finely got the program to stay up and do a complete scan however i never did get it to download to the desk top. Final result were ESET Online Scanner No threats found B)
Sorry it took so long
Thanks for all your help
Paula

#7 boopme

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Posted 21 August 2011 - 06:34 PM

Well as that was just a settings issue this looks goog now.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
You're welcome.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 p8315

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Posted 21 August 2011 - 09:39 PM

I created the restore point and looked around a few in the net. It seams fine so far. Thanks for all your help it has been greatly appericated. :thumbup2:

Thanks for all your help...
Paula




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