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Malware suspected, problems with Google, Chase, iTunes

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#1 delicut


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Posted 18 August 2011 - 03:38 PM

Hi, I have a PC running Windows XP Professional. I previously had the TDSS trojan and my hard drive had to be wiped clean and everything reinstalled. I've put Firefox on serious lockdown with AdBlock and NoScript to prevent more problems. I've had no problems for several months. A couple of days ago, I noticed while working in Word or WordPad (can't recall which) I could hear a couple of clicks in Firefox, which I had open but was not using, as though I were making keystrokes there.

More strangeness: I charged and synced my iPod Shuffle on Tuesday and discovered yesterday that only 17 songs loaded onto it. Also yesterday, I was trying to log into chase.com to view my credit card account. I was briefly redirected to mfasa.chase.com, then got a blank screen. I've read conflicting messages saying this is a phishing site and others saying the mfasa redirect is normal. I wasn't asked for any personal info. Later I logged into my account from a friend's clean Mac and the mfasa.chase.com redirect seemed to be legit.

Last night I ran McAfee virus scan and Kaspersky TDSS Killer and neither found anything. When I shut off my computer, it at first ignored my clicking the "Turn off" button, then when I retried, it shut down but took longer than normal. Today I ran Malware Bytes, and it also found nothing wrong.

I'm not 100% sure I have malware, but suspect I might. I am very comfortable working with antivirus and antimalware software, but know nothing about registries, etc. I hope someone can help and that it's not too technical for me to fix. Thank you!

my PC previously had the TDSS trojan. Someone wiped the hard drive and reinstalled Windows XP for me. No problems for awhile, bu

Edited by hamluis, 18 August 2011 - 05:44 PM.
Moved from XP to Am I Infected.

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#2 Broni


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Posted 18 August 2011 - 10:37 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.


Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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