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Strange browser actions log included


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15 replies to this topic

#1 BlasphemousMusic

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Posted 18 August 2011 - 12:12 PM

Hello and thank you for taking time to read this!

Recently I moved and changed ISPs and noticed some things that I didn't think should be caused by a switch. When going to google and typing in something, it types the first few letters and jumps down to the bottom of the screen. Never did it before, so I figured something was causing it.

Also, when going to some previously working websites, they now have errors. One is a speed test site for the ISP I have. It no longer will allow me to use it. Adds on some websites also do not show up as pictures but as errors or text.

I have not run a HJT log in a while so I did one and I do see a lot im sure should be removed, just not sure which.

Any help or assistance would be greatly appreciated!

Thanks!


Added in .txt the HJT log and DDS

Attached Files


Edited by BlasphemousMusic, 18 August 2011 - 12:17 PM.


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#2 BlasphemousMusic

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Posted 20 August 2011 - 04:04 AM

anyone?

#3 Orange Blossom

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Posted 22 August 2011 - 11:33 AM

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 150 unanswered topics, about 30 of them older than yours. The oldest dated Aug. 17, 2011 at 1:34:41 p.m. Eastern Daylight Savings time in the U.S.A. Your log topic is dated 18 August 18, 2011 at 1:12 PM using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may a couple more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#4 HelpBot

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Posted 23 August 2011 - 12:15 PM

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We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#5 pwgib

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Posted 29 August 2011 - 07:35 AM

Hi BlasphemousMusic,

If you still need assistance please post the requested logs. :)



Thanks!!
PW

#6 pwgib

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Posted 03 September 2011 - 09:23 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
PW

#7 pwgib

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Posted 05 September 2011 - 07:04 PM

Topic reopened
PW

#8 pwgib

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Posted 05 September 2011 - 07:43 PM

This topic has been re-opened at the request of the person who originally posted.
PW

#9 BlasphemousMusic

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Posted 05 September 2011 - 09:23 PM

Repost of log, cannot run the GMER.

#10 pwgib

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Posted 06 September 2011 - 02:29 AM

Hi BlasphemousMusic,

Are you able to run DDS and post the two logs?



Thanks!!
PW

#11 BlasphemousMusic

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Posted 06 September 2011 - 03:44 AM

re-repost, this time I remembered file.

re-repost, this time I remembered file.

#12 pwgib

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Posted 06 September 2011 - 03:59 AM

Hi BlasphemousMusic,

Please do not attach logs unless asked to. Copy and paste them directly into the body of the reply box. :thumbup2:

I don't see any obvious signs of malware but we can run some tools to make sure you are clean.


Going over your logs I noticed that you have uTorrent installed.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall uTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.


Step 1.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.13.0) from Kaspersky's website.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.5.13.0_27.07.2011_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.



Step 2.

Please rerun MBAM that appears to already be installed on your computer.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
    • Update Malwarebytes' Anti-Malware <--- Important!!
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Step 3.


Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Disable your AntiVirus and AntiSpyware applications as they will interfere with our tools and the removal. If you are unsure how to do this, please refer to our sticky topic How to Disable your Security Applications


    Note - If you have CA installed, due to recent changes in how this AV targets the tool's internal files, it must be uninstalled before running ComboFix. If you have difficulty uninstalling the AV, download Opswat AppRemover http://www.appremover.com/supported-applications <----Important
    Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • For XP users only, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.


In your next reply please include the following:

MBAM log
TDSSKiller log
ComboFix.txt


How is your computer running?


Thanks!!
PW

#13 BlasphemousMusic

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Posted 06 September 2011 - 11:48 AM

re-repost, this time I remembered file.

Attached Files

  • Attached File  DDS.txt   21.39KB   4 downloads


#14 pwgib

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Posted 06 September 2011 - 02:31 PM

Hi BlasphemousMusic,



Please follow the instructions in Post #12. :thumbup2:


Thanks!!
PW

#15 pwgib

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Posted 08 September 2011 - 08:01 AM

Hi BlasphemousMusic,



Do you still need assistance?
PW




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