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Virus deleted, but effects live on?


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#1 CompProblem

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Posted 18 August 2011 - 07:28 AM

Hello,

This is my first time at a forum like this. I have a problem, and it all started yesterday. I had gotten infected by a virus called System Security or something along those lines. And no, I cannot remember the name of the website that I had gotten it from. The virus did not allow me to look at system processes, open up my web browser, or open up any antivirus software I had. and displayed fake messages claiming to have found a virus, while it itself was the virus. After searching online, I found the solution. It told me to find "taskmrgr", copy and paste it to desktop and rename it explorer, then launch it. then, in Start Run, I was told to type "taskkill.exe /f /IM fdm.exe" which worked for me. I was able to launch any program I pleased. But that's not where the story ends, after I ran 2 antivirus programs (SuperAntiSpyware and Malwarebytes) It picked up some of the virus. On both I was told to reboot the computer to remove the virus properly. After I did such a thing, the same problem that I had earlier was happening; I was not able to open system processes or start up internet. I tested out launching another unrelated program (Audacity, if it matters) and it worked. So obviously it is targeting the two things it disabled earlier (among others that I haven't discovered yet, probably) and this is what I need my help with. How am I supposed to go about getting rid of whatever is stopping my browsers from launching and closing the processes and related tools? Thank you for your time.

Edited by hamluis, 18 August 2011 - 11:25 AM.
Moved from XP to Am I Infected.


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#2 CompProblem

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Posted 18 August 2011 - 08:08 AM

I forgot to mention, I cannot boot into Safe Mode, and one of the actions of the virus was that it did not show any of the programs in the lower right corner where the time is. I don't know if it also disabled said programs or what. Anyone who can help me please do, this is a serious plead.

UPDATE: Okay, I attempted to go in to safe mode as mentioned in this post, after it refused to go any further I shut down the computer. After it started up, I was able to start up Firefox easy, no problem. I won't let my guard down though, if there's possibly still something wrong with my computer please let me know.

Edited by CompProblem, 18 August 2011 - 08:14 AM.


#3 boopme

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Posted 18 August 2011 - 04:17 PM

Hello and welcome.. Lets se if its all gone.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



About tyhe Safe Mode
SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Preferences button.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.
Please ask any needed questions,post logs and Let us know how the PC is running now.
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