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Cannot Get SAVCE to Accept Updates

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#1 laradioguy


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  • Local time:04:59 PM

Posted 17 August 2011 - 06:26 PM

This is my first post EVER, so if it is the wrong place or in the wrong format, please accept my apologies. Thank you in advance for your understanding and help.

PC with:
XP Pro, SP3
500 Megs RAM

The first symptom of trouble on this machine was a “disk full” popup. All the following has been done in Safe Mode: I immediately ran “disk cleanup” which didn’t find a lot to delete. I then found a strange user profile which I deleted, giving me several gigs to work with. However, in trying to update my AV program, Symantec Anti-Virus Corporate Edition (10.1), I found it was not receiving any “pushed” updates from the server. The last definitions file was from 3/11/11.

I downloaded the “Intelligent Updater” from Symantec’s website and ran it. It appears that it expanded and loaded properly but the definitions will NOT load. I tried ComboFix but it, too, will not run. Hitman Pro only found some inconsequential cookies. Malwarebytes accepted an update of both its program and definitions, but a full scan revealed nothing that allows the SAVCE update to happen. I’m convinced that an up-to-date definitions file will find whatever is making this machine sick!

Also checked for any changes to the HOSTS files, strange entries in the Firewall or anything in Scheduled Tasks.

I am attaching a HijackThis log file in the hope that someone can see what I am NOT seeing. Like, the forest through the trees.



Edited by hamluis, 18 August 2011 - 11:09 AM.
Moved from XP to Am I Infected.

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