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Brand New Laptop: Wirelessly Connection Now Not Functioning


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#1 Sunharrow

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Posted 17 August 2011 - 12:23 PM

*** Requiered information is in the second post.

Long story short: Received my new laptop on Monday and I installed Windows 7 and the Drivers on Tuesday. I was able then to connect to the internet wirelessly in another room in my house.

My router is a 6 year old + wired Linksys G router and in order to provide wireless in my home I set-up a TreanNet Access Point N a year and a half ago. Though there are times that I need to periodically reboot we can access the internet anywhere in the house on our laptops.

The laptop at the beginning connected fine recognizing the TrendNet and the signal was strong. I then installed Windows Updates, Microsoft Essentials and the latest Adobe Flash. By the way, the W7 firewall was enabled from the beginning.

After a time I shut it down but when I came back this system will not connect at all.

1. It shows that the system is connected to the Access Point with a strong signal but when I go to connect to the internet wirelessly it constantly says that there is a problem.

2. Diagnosis says it’s my modem, access point, or router. So I reset them at least five times but nothing has changed. Besides, my PC has no trouble connecting to the internet. I even fired up my 8 year old Toshiba Tecra S1 using a TP Link USB adapter at the opposite end of the house and it connects.

3. Diagnosis diagram shows connection from Access Point to laptop but no connection from laptop to internet.

4. I did a system restore as I only installed the Adobe Flash and Microsoft Essentials. When it finally rebooted the only thing I reinstalled was MSE. I even set things to default. But the problem persists.

5. The Device Manager recognizes my wireless card and reports that it is functioning properly.

6. With one exception the Intel Wireless Pro Drive/Software diagnostics tool reports that every test passed including Signal Test which gives an Excellent quality rating.

7. What it has failed is the Ping Test.


* I would appreciate any help you can give. By the way it does connect via ethernet cable.

Edited by Sunharrow, 17 August 2011 - 02:33 PM.


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#2 Sunharrow

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Posted 17 August 2011 - 02:42 PM

Sager NP5160

Primarily to be connected wirelessly but can connect via ethernet.

Wired Router is Linksys BEFSR41 ver. 3.1. The access point is TrendNet TEW-637AP/A

Whether it is 25 feet away or two feet away it won't connect

Cable internet


MiniToolBox by Farbar
Ran by John (administrator) on 17-08-2011 at 15:25:42
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : John-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.nj.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
Description . . . . . . . . . . . : JMicron PCI Express Gigabit Ethernet Adapter
Physical Address. . . . . . . . . : 00-90-F5-BB-2A-1B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f1b5:505d:f207:ef51%15(Preferred)
IPv4 Address. . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Lease Obtained. . . . . . . . . . : Wednesday, August 17, 2011 3:19:07 PM
Lease Expires . . . . . . . . . . : Thursday, August 18, 2011 3:19:07 PM
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 201363701
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-DC-89-75-88-53-2E-19-14-4B
DNS Servers . . . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . :

DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6230
Physical Address. . . . . . . . . :

DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
IPv4 Address. . . . . . . . . . . : )
Subnet Mask . . . . . . . . . . . :
Lease Obtained. . . . . . . . . . : Wednesday, August 17, 2011 3:18:11 PM
Lease Expires . . . . . . . . . . : Thursday, August 18, 2011 3:18:11 PM
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 243815214
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-DC-89-75-88-53-2E-19-14-4B
DNS Servers . . . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.nj.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
Link-local IPv6 Address . . . . . : )
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: cns.inflow.pa.bo.comcast.net
Address:

Name: google.com
Addresses: 7


Pinging google.com [74.125.93.147] with 32 bytes of data:
Reply from 74.125.93.147: bytes=32 time=25ms TTL=51
Reply from 74.125.93.147: bytes=32 time=26ms TTL=51

Ping statistics for 74.125.93.147:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 26ms, Average = 25ms
Server: cns.inflow.pa.bo.comcast.net
Address:

Name: yahoo.com
Addresses:

Pinging yahoo.com
Ping statistics for
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 19ms, Average = 16ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...00 90 f5 bb 2a 1b ......JMicron PCI Express Gigabit Ethernet Adapter
13...88 53 2e 19 14 4c ......Microsoft Virtual WiFi Miniport Adapter #2
12...88 53 2e 19 14 4c ......Microsoft Virtual WiFi Miniport Adapter
11...88 53 2e 19 14 4b ......Intel® Centrino® Advanced-N 6230
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/17/2011 03:16:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/17/2011 00:25:24 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/17/2011 00:25:23 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/17/2011 00:25:23 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/17/2011 00:25:22 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/17/2011 00:25:21 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/17/2011 00:25:18 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/17/2011 00:25:18 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/17/2011 00:25:17 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/17/2011 00:25:17 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.


System errors:
=============
Error: (08/16/2011 11:57:40 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{3570BE11-E20C-4840-BF67-F4697E25878D}.
The backup browser is stopping.

Error: (08/16/2011 05:01:21 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error:
%%16405

Error: (08/16/2011 04:59:37 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application User Notification Service service terminated unexpectedly. It has done this 1 time(s).

Error: (08/16/2011 04:59:37 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application Local Management Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (08/16/2011 04:59:37 PM) (Source: Service Control Manager) (User: )
Description: The PowerBiosServer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (08/16/2011 04:59:36 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service terminated unexpectedly. It has done this 1 time(s).

Error: (08/16/2011 03:48:23 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147467243.


Microsoft Office Sessions:
=========================
Error: (08/17/2011 03:16:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/17/2011 00:25:24 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/17/2011 00:25:23 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/17/2011 00:25:23 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/17/2011 00:25:22 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/17/2011 00:25:21 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/17/2011 00:25:18 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/17/2011 00:25:18 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/17/2011 00:25:17 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/17/2011 00:25:17 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 4010.17 MB
Available physical RAM: 2529.36 MB
Total Pagefile: 8018.54 MB
Available Pagefile: 6399.54 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.77 MB

========================= Partitions: =====================================

Edited by Sunharrow, 17 August 2011 - 08:34 PM.


#3 Sneakycyber

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Posted 26 August 2011 - 07:19 AM

I need to know what your default gateway, DNS server, and IPV4 address are. If you are worried about posting them in the open forums you can send them via PM.
Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +

#4 bjamrok

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Posted 29 August 2011 - 07:01 AM

Not sure if your issue is resolved but it appears from the log you posted that you don't have a IPv4 address. I'm not sure where in Windows 7 the setting is for that but that might be your best avenue to explore. I'm pretty sure the 6 year old router doesn't support IPv6 therefore if that router is also your internet gateway, you will not get to the internet.
Sincerely,

Brian

"Thanks to all of you who contribute to open source projects and communities!"

http://jamroktech.blogspot.com




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